Thank you for a beautifully packed cap. It took a while to arrive but was worth it! You kept in touch all through the process which was very easy. The only thing that let you down was Royal Mail/Parce... See more
Company replied
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Review summary
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Reviews shaping this summary
I feel your product are official timing was as you said.However,I wear a the same size in hats but yours fit me kind of tight so unfortunately I have to send back and hope the return comes as fast as... See more
Company replied
When I completed my first order I got a lovely message about my order saying the care that was being taken. When it arrived I wasn’t disappointed great quality purchase, definitely be ordering more me... See more
Company replied
Found an exclusive 'Goorin Bros.' hat online which I hadn't seen anywhere before. I hadn't bought from Caphunters before but all good! Shipped to UK within a week, all packaged up really well, excep... See more
Company replied
Company details
Written by the company
Online headwear store ::: Where Hats Happen 🌍 Shipping Worlwide ::: 🧢 = 🌳 Planting trees with every purchase #StyleForTrees ::: The Best Quality - Fast Shipping ::: Contact us on our website for quick customer support
Contact info
Spain
- caphunters.com
4.2
Great
461 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
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MHEPRFFFL".
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Here you have a summary of your order:
1 x New Era Curved Brim 9FORTY Flawless McLaren Racing Formula 1 Orange Snapback Cap - Size : One Size Fits All, Color : Orange C$ 47.95
Shipping: C$ 14.99
Discount: C$ 7.19
Order total: C$ 55.75
Been over 2 weeks since I ordered this for a birthday present I’ll be lucky if I can give it as a Christmas present - impossible to contact them -DONT ORDER FROM HERE
August 1, 2025
Unprompted review
Reply from Caphunters
Hello Paul, our initial estimation was that your order would be delivered by August 4th at the latest, but it appears that Canada Post will not be able to meet this deadline. We sincerely apologize for this delay. We estimate that you should receive your order this week, and it shouldn't take much longer.
We understand how frustrating this must be, especially since this was intended as a birthday present. If you need any further assistance, please don't hesitate to contact us through the contact form on our website.
Again, our apologies for the inconvenience.
Best regards
Terrible experience
This hat looks like a knock off. It's incorrectly sized and smells like Chinese chemicals. Awful hat. I wouldn't buy again from this company. I tried to return the cap. The company is in Europe. I would have to pay as much as the hat to return it. What a joke.
June 9, 2025
Unprompted review
Reply from Caphunters
Thank you for your feedback. We want to assure you that we only purchase hats directly from official brand suppliers, and your New Era hat is no exception - it was purchased directly from the brand. All our products are authentic and sourced through official channels.
The best place to buy Goorin Bros caps
The best place to buy Goorin Bros caps. I have ordered several products and they arrive in perfect, original condition. There is always a voucher on weekends with a 20% discount. I wholeheartedly recommend this store. Thank you very much.
June 1, 2025
Unprompted review
Reply from Caphunters
Thank you so much for your feedback! We really appreciate your trust and look forward to serving you again in the future.
Fantastic company and I absolutely love…
Fantastic company and I absolutely love their hats the one I bought was a gift but have some myself and bought a crystal version in Spain recently. Highly recommend
June 19, 2025
Unprompted review
Reply from Caphunters
Thank you so much for your wonderful feedback and recommendation! We really appreciate your continued support and look forward to serving you again in the future!
Great experience
Great experience. Ordered 2 caps, dispatched quickly and arrived quickly.
Would have no issues ordering again in the future.
May 24, 2025
Unprompted review
Reply from Caphunters
Thank you so much for your feedback! We really appreciate your trust and look forward to serving you again in the future.
Order hats for children’s birthday
Order hats for children’s birthday. Paid extra for one day delivery thinking they were in Canada. It is 5 days later - won’t be delivered for their birthday and will also be extra costs because it was shipped from Spain and despite paying over $30 in shipping the customers costs are not covered. DO NOT USE.
April 4, 2025
Unprompted review
Reply from Caphunters
We're sorry to hear about your experience. Without your specific order information, we're unable to address your concerns directly. Please contact our customer service team with your order details so we can look into this situation and try to help resolve it.
Worst delay ever for a cap
Worst delay ever for a cap, will never shop here again, 3 weeks of waiting.
March 26, 2025
Unprompted review
Reply from Caphunters
We're sorry to hear about your experience with the delivery delay. Without your order details, we're unable to check the specific circumstances of your case. Delays can occasionally happen due to various factors, but 3 weeks is longer than our standard delivery times.
If you could contact our customer service team with your order number, we'd be happy to look into this specific situation for you and address any concerns.
We strive to provide timely deliveries to all our customers and would appreciate the opportunity to resolve this issue.
1 girl, 2 hats
I own 2 Goorin Bros hats, and I LOVE both! One is the "chicken" hat, because I am a huge SC Gamechicken fan! I get so many compliments on that hat when I wear it go games! The other is my "Cougar" hat. I like to wear this one when I'm on the prowl! A lot people compliment both hats. And the survey would not allow me to say the name of the first hat I purchased.
March 18, 2025
Unprompted review
Reply from Caphunters
Thank you for sharing your positive experience! We're delighted to hear how much you love your hats :)
Reply from Caphunters
We apologize for the delays you've experienced. We understand this can be frustrating. If you'd like to share your order number with our customer service team, we'd be happy to check on the status of your shipment and address any concerns you may have.
I ordered a cap feb 15th
I ordered a cap feb 15th, didn’t receive a email or anything, all it says is “payment accepted”… Still nothing on my order, worse service ever… Starting to believe I got scammed
February 15, 2025
Unprompted review
Reply from Caphunters
We apologize for the delay. We can confirm that your order was temporarily held while waiting for our supplier, but it has now been received.
We will ship your item today. Once the package leaves our warehouse, you'll be able to find the tracking information in your user account.
If you need any further assistance, please contact our customer service.
Do not order
Do not order. They lie about the shipping time. They are a scam. Doing a charge back with my bank. They should be reported. Probably another Chinese scam company.
February 18, 2025
Unprompted review
Reply from Caphunters
Thank you for your feedback. We understand your frustration with shipping delays, but we want to clarify that we are actually a legitimate business based in Spain, and we ship all orders directly from our location in Spain.
If you're experiencing issues with your order, we'd be happy to address them directly. Please contact our customer service team with your order number so we can look into your specific situation and find a resolution. We take all customer concerns seriously and are committed to resolving any issues.
Returned return without explanation :-(
Ordered and received the cap. Unfortunately, it was too small. Paid for tracked return shipping in the original box. Heard nothing for weeks, then received the package return! So, no refund and no explanation.
January 1, 2025
Unprompted review
Reply from Caphunters
Our return instructions specify that if you are shipping from outside the European Union, you must use a customs paid (DDP) parcel service. Parcels with customs fees will be rejected. Please ensure you follow our complete return guidelines. Contact our customer service with your order details so we can assist you in processing your return correctly.
False shipping advertisement
Shipping timeframe advertised on website is completely false! Do not order from them — your package takes forever to arrive. I placed an order on Jan 10 and as of today, Jan 22, I still don’t have my item. $12.99 for horrible shipping — Never again! They also stopped responding to my messages. Do not order from them!
January 22, 2025
Unprompted review
Reply from Caphunters
We apologize for the shipping delay. Your shipment is currently experiencing a delay in transit, which is unfortunately out of our control. We're working to resolve this and get your item to you as soon as possible. Please contact our customer service with your order number for further assistance.
I purchased a cap from this website on…
I purchased a cap from this website on the 22/12/24, I paid £14.99 delivery fee for guaranteed next day delivery, I ordered within the time frame displayed on the homepage & the item didn’t arrive til 27/12/24. I then emailed to request a refund of the delivery fee due to it not arriving in time through their ‘contact us’ page, to which I had no response. I later on requested a refund, within the 30 days, so that I could exchange the hat for another as my partner preferred a different design, I did this through their online portal & my return was accepted. Once I had sent the parcel off, paid £12 delivery, I was then informed my return to be rejected.
January 19, 2025
Unprompted review
Reply from Caphunters
Thank you for bringing this to our attention. We apologize for the delivery delay and lack of response. We've identified that there was a technical issue in our system that prevented us from properly processing your delivery refund request. We have now processed the refund for your express shipping fee of £14.99, which should appear in your account within 3-5 business days.
Regarding your return request, we want to clarify that we never reject returns within our 30-day window when they follow our return process. Could you please verify that you followed all return instructions and check with your shipping carrier about the delivery status? We'll need your order number and return tracking information to investigate this further and assist you properly.
Please contact our customer service team with these details so we can resolve this situation promptly.
I feel cheated.
I ordered the "youth" size and received the "infant" size.
They show "24 shipping" on their website but it took weeks to arrive.
They will only reimburse me if I return it using tracked mail which will cost me twice what I paid for the item.
I have corresponded with their customer support but they insist that it is all my fault.
Yup. I feel cheated.
January 15, 2025
Unprompted review
Reply from Caphunters
Thank you for taking the time to share your feedback.
Regarding the size issue, we'd like to clarify that our website clearly displays the product as XS (Kid) size, and the product images show "infant" sizing, so you received the product you chose.
To address the shipping timeline: while we do offer 24-hour delivery through our express shipping option, our records show you selected standard shipping at checkout, which has a longer delivery window.
Our return policy requiring tracked shipping is in place to protect both our customers and our business by ensuring packages can be traced. While we understand this may be costly relative to the item price, it's essential for secure returns.
If you'd like to discuss this further, please contact our customer service team with your order number, and we'll be happy to assist you.
They sell fake products!!!
They sell fake product. I purchased two hats and they were both fake and cheap!!!
December 3, 2024
Unprompted review
Reply from Caphunters
We take accusations about product authenticity very seriously. All products sold on Caphunters are 100% authentic and sourced directly from authorized manufacturers/suppliers. We would appreciate if you could contact our customer service team with your order number and specific concerns about the products you received. We can provide documentation of authenticity and will thoroughly investigate your case. If you're unsatisfied with your purchase, we're happy to accept returns according to our return policy. We pride ourselves on our reputation and stand behind the authenticity of every product we sell.
Lengthy shipping
Ordered a gap with "same day shipping" for it to take over a month to arrive. Therefore after the time I needed it. Went to send it back, but it has to go to Spain at MY cost. £8.45 for it to be returned to me due to customs rejecting it. Then outside of my return window. Terrible terrible business model. They DO NOT operate from the UK. Everything takes an age.
September 20, 2024
Unprompted review
Reply from Caphunters
Dear Jezz,
Thank you for sharing your feedback. We apologize for the inconvenience you experienced with your recent order.
After carefully reviewing your order details, we noticed that you selected standard shipping (3-5 working days) instead of express shipping (next day delivery not same day shipping, we don't have that option) which was slightly delayed to 8 working days (not over a month) due to customs processing. While we strive for quick delivery, customs clearance can occasionally extend transit times and it's something out of our control.
Kind regards,
Customer Service Team
Avoid at all costs
Caphunters.co.uk is probably one of the worst companies I’ve ever had to deal with. My experience with them was nothing short of frustrating, with poor communication and even worse customer service.
I purchased three caps for £110, only to receive two of them faulty:
Cap 1: Stitches were coming undone.
Cap 2: The back ribbon was cut.
I immediately contacted them and was asked to take photos and submit them, which I did. They then advised me to submit a return request online, only to later say I needed to select a different return option. This back-and-forth wasted four days, and the "resolution" was a return label with just a barcode and an address in Spain—no shipping label provided.
To add insult to injury, I’m expected to pay for shipping the faulty items back to Spain because they apparently don’t have a shipping facility in the UK. This is outrageous for a company with a .co.uk domain, which gives the impression they operate locally in the UK.
Overall, this was an extremely disappointing experience. I will never order from them again and will take the necessary steps to report this business. Save yourself the trouble and avoid Caphunters.co.uk at all costs!
November 12, 2024
Unprompted review
Beware of customs charges!!!
I ordered this hat with no warning of customs duties or taxes. As I am in the UK obviously I had to pay these, on top of £135 for the hat.
Delivery was slow, several delays due to cancelled flights. Delivery updates were also not accurate via UPS. Wouldn’t order again due to the customs charges and lack of information about this on the site!
November 1, 2024
Unprompted review
Reply from Caphunters
Thank you for your feedback. We strive to provide a great customer experience, but sometimes there are challenges beyond our control that can impact delivery. We aim to be upfront about any potential customs duties or taxes, but in some cases there can be unexpected charges depending on the customer's location. We're sorry to hear about the delays with your order - our team works hard to provide accurate delivery updates, but disruptions in the shipping process can sometimes lead to inaccuracies. We appreciate your understanding, and we'll continue working to improve our processes and communication.
Not best product
Purchased two caps one green and one blue, same brand and style. Blue one is already losing colours and a month old? So disappointing and my email has been ignored. Waste of money.
October 11, 2024
Unprompted review
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