Capital Appliance Repair Reviews 

182
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Iurii visited last Friday at 6pm to check our washer; ordered a new door lock on the spot. Returned Tuesday at noon with the part, changed it, and it works. The initial service fee was applied to th... See more

Rated 1 out of 5 stars

I made a service call in Montréal for a 7 years old Monogram ge with a door alignement problem. Service was fast . But the technician seemed unprofessionnal… I paid 90$ for a diagnostic and estimate.... See more

Rated 5 out of 5 stars

Our trusted technician, Viktor, arrived on time. We'd requested him since he's already "dealt" with our LG washer on a couple of occasions. It took a while to figure out the source of the 'noise'.... See more

Rated 5 out of 5 stars

Office was responsive. Got an appointment fast for a problem with my dishwasher. Tech repaired the major issue at the first call, waited a couple of days for a part to finish the job. Very knowledgeab... See more

Company details

  1. Appliance Repair Service
  2. Refrigerator Repair Service
  3. Repair Service
  4. Washer and Dryer Repair Service

Written by the company

Family owned and operated appliance repair company. We offer same-day appliance repairs for major household appliances in Ottawa, Nepean, Kanata. Stittsville, Cumberland, Orleans, Rockland, Gloucester, and the surrounding area. We fix all makes and models of fridges, freezers, stoves, ovens, dishwashers, dryers, and washing machines. We also specialize in high-end appliance repairs for Sub-Zero, Viking, Miele, Thermador, and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

182 reviews

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No recent history of asking for reviews

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4.3

All reviews

(182)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

The repair man arrived on time was…

The repair man arrived on time was quick to detect the problem. He was very polite and did a great job and cleaned up. From this service call ( washer needed new pump) I would recommend this company. This was our first time with Capital appliance and are quite pleased.

March 2, 2020
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Jeanne, we are happy to know that you liked the service. Thanks a bunch for the all star review.

Rated 5 out of 5 stars

Refrigerator repair service

Pavlo, the service technician, was particularly personable and reliable. He showed up on time (on both visits), clearly explained the issue with the refrigerator and what options were available. His repair efforts were neat, orderly, and effective. Very pleased

February 20, 2020
Unprompted review
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Reply from Capital Appliance Repair

Hi Jim, we are glad that you enjoyed our service. Thanks for your kind words.

Rated 5 out of 5 stars

Replace motor sensor in Kenmore washing machine

The technician quickly diagnosed the issue with my Kenmore washing machine and promptly ordered a new motor sensor which he installed a week later. He kept me informed throughout and made the whole process painless. A five star service all the way. Merci Pavlo!

February 15, 2020
Unprompted review
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Reply from Capital Appliance Repair

Hi, so happy to hear that, thanks for choosing us and for your review!

Rated 5 out of 5 stars

Quick repair on a dishwasher

Needed a quick repair on a dishwasher. Technician arrived when they said he would and he was very pleasant and professional. Repair was completed and dishwasher works like a charm, highly recommend this company for appliance repairs. Will be using them again.

January 17, 2020
Unprompted review
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Reply from Capital Appliance Repair

Hi Mike,

Thanks for your 5-star review. Happy to hear that your dishwasher was fixed promptly. Thanks for dropping us a review, we appreciate your support. :)


- Team Capital Appliance Repair

Rated 5 out of 5 stars

Dishwasher repair.

The repair man came to fix our dishwasher. Did it quickly and efficiently and then also gave us some excellent tips on how to keep it running well and avoid further clogging issues. Highly rececommend this company.

December 27, 2019
Unprompted review
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Reply from Capital Appliance Repair

Hi Kimberley,

Glad you liked our service. Thanks for dropping us a review, we appreciate your support. :)


- Team Capital Appliance Repair

Rated 5 out of 5 stars

Very pleasant technician

Very pleasant technician, came in the allotted time frame (which from my experience is definitely not always the case) and explained everything very openly about my washing machine. Said that nothing was wrong with the machine but gave me a few suggestions to not overload it anymore. Just took the service fee for payment and nothing more. Overall great experience, would definitely recommend!

December 17, 2019
Unprompted review
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Reply from Capital Appliance Repair

Hi Kira,

Glad you liked our service. Thanks for dropping us a review, we appreciate your support. :)


- Team Capital Appliance Repair

Rated 5 out of 5 stars

Very Happy

They are friendly, prompt and the technician fixed my washing machine in a few minutes and the rate was fabulous.I am so happy with their service I will use it again when necessary.

December 9, 2019
Unprompted review
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Reply from Capital Appliance Repair

Hi Linda,

Glad you liked our service. Thanks for dropping us a review, we appreciate your support. :)


- Team Capital Appliance Repair

Rated 5 out of 5 stars

Repair to Refrigerator.

Repair to Refrigerator.
Called to say he would be earlier (if that was OK)
Recognized the problem and identified the cost to fix.
Quickly and efficiently did the repair and advised what to do if it reoccurred.Repair to Refrigerator.
Called to say he would be earlier (if that was OK)
Recognized the problem and identified the cost to fix.
Quickly and efficiently did the repair and advised what to do if it reoccurred.

December 3, 2019
Unprompted review
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Reply from Capital Appliance Repair

Hi DaveW,
Thank you very much for the amazing recommendation! Speed and efficiency is what we're all about, and you know you can always count on our expert team for appliance repairs done right!
We appreciate your support.
- Team Capital Appliance Repair

Rated 5 out of 5 stars

When our fridge/freezer broke down and…

Outstanding service for Fridge repair
When our fridge/freezer broke down and wasn’t cooling any more I called several appliance repair firms in the evening. Capital Appliance called back right away (I am still waiting for other firms to call back). Sergei came the next morning, as scheduled, diagnosed the problem, came back with the part by noon and fixed the fridge/freezer. Bravo to a job well done.

November 15, 2019
Unprompted review
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Reply from Capital Appliance Repair

Hi Alex,
Thanks for your 5-star review. Glad you liked our service. We appreciate your support!

- Team Capital Appliance Repair

Rated 5 out of 5 stars

Quick

Quick, efficient service. Repair technician was awesome!!

November 1, 2019
Unprompted review
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Reply from Capital Appliance Repair

Hi Vickie,
Thanks for your review. We appreciate your support!

- Team Capital Appliance Repair

Rated 5 out of 5 stars

Recommended

I chose Capital Appliance Repair because of the positive reviews, and I was very pleased with their service.
The office booked an appointment promptly, the technician was punctual, friendly and knowledgeable, und the problem with my washing machine was fixed, it’s working well again.
I would certainly use their again and would recommend their service.

October 27, 2019
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Petra,
Thank you very much for the amazing recommendation! Speed and efficiency is what we're all about, and you know you can always count on our expert team for appliance repairs done right!

- Team Capital Appliance Repair

Rated 5 out of 5 stars

A very efficient repair

A very efficient repair. Repairman offered to come earlier, assessed and explained the problem quickly, returned shortly with the part to be replaced and finished in a short time. Polite and clean.

September 21, 2019
Unprompted review
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Reply from Capital Appliance Repair

Hi Jill,

Thank you for the kind words and for noting our technician's professionalism and excellent customer service. We'd be happy to provide you with the same amazing service whenever you need fast and reliable appliance repairs.

Sincerely,
Capital Appliance Repair

Rated 5 out of 5 stars

KitchenAid wall oven blower fan replacement

This was my first-time using Capital Appliance Repair and they will definitely be my first to reach out to for any future appliance repair or maintenance issue I have. ALL the members of the team I dealt with were professional and pleasant, the ladies I spoke to when I called, and the technicians who were over to do the work. Technicians were punctual and committed to resolving my issue. We had a number of unexpected things that surfaced in the repair of my wall oven requiring additional work including trips and exchange in parts that were ordered however the final price was as provided on the estimate. My highest recommendation to this team!

September 17, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent work!

Came on time! My fridge was not cold, the technician explained what was the problem and gave me a quote. He changed the part and cleaned out all the ice had been built up. Excellent job. Thanks

September 13, 2019
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Yu-Fang,

Thank you for your kind words and for taking the time to leave us your review. We know fridges, inside and out, and we have numerous spare parts at our disposal for quick and easy repairs. We're happy to have been able to provide you with the same excellent and fast repair services that we're known for. Hope you enjoy your fridge for many more years to come, and if another appliance happens to cause you headaches, you can count on us.

Rated 5 out of 5 stars

Washing machine repair

Repair technician was on time, efficient and knew what he was doing. Overall I am very pleased
GM

September 5, 2019
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Gerry,

Professionalism and punctuality are what we're all about and nothing makes us happier than a satisfied client. Thanks for the amazing review and for taking the time to rate us. We truly appreciate it.

Sincerely,
Capital Appliance Repair

Rated 5 out of 5 stars

I can't say enough about how…

I can't say enough about how thoughtful, knowledgable and professional the technicians represent themselves. The advice and guidance offered has saved us many headaches and dollars.
Ottawa is lucky to have such a company operating with care of customer foremost in their minds.
S.C.

August 11, 2019
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Sean,

Thank you very much for the amazing recommendation! Speed and efficiency is what we're all about, and you know you can always count on our expert team for appliance repairs done right!

Rated 5 out of 5 stars

Very Happy Customer

I left a message after business had closed the night of a power outage, and received a call back by 8:15 the next morning. A very friendly repair man was at my place by one that day. He found two bad parts in the fridge, and gave an estimate for repairing everything same day.
In the end we chose to buy a new fridge rather than repair this one, and he gave us recommendations on which brands were more reliable. He also walked through our kitchen giving us tips on our other appliances, and unhooked the water from our fridge so we could have it taken away. The whole experience cost less than $80. We will definitely call them for any future repairs.

August 6, 2019
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Mara,

Thanks for such an amazing review and for taking the time to rate us! We take pride in our friendly and knowledgeable technicians and our superb customer service. We'd be happy to assist you in the future with any one of your appliances.

Sincerely,
Capital Appliance Repair

Rated 5 out of 5 stars

I chose Capital Appliance Repair…

I went with Capital Appliance Repair because of their good ratings and what a good choice that was! The Technician showed up on time and knew what he was doing. It was a defrost thermostat that needed to be replaced and he explained everything to me. He did not leave until the fridge temperature was satisfactory, knowing it was going in the right direction (getting cold). He was also very tidy! I would definitely recommend Capital Appliance Repair!!

July 24, 2019
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Tom,

Professionalism and punctuality are what we're all about and nothing makes us happier than a satisfied client. Thanks for the amazing review and for taking the time to rate us. We truly appreciate it.

Sincerely,
Capital Appliance Repair

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