Chester branch:- Alison and her team are always so obliging, such a friendly, welcoming atmosphere when you walk in. They are all happy to help and go above and beyond to make life easier for their c... See more
Company replied
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See what reviewers are saying
Bought Wahl hair clippers (super taper) and they arrived in perfect condition, brand new box, securely delivered on time. Will bulk buy other supplies from this seller now, as my usual small, local ha... See more
I have been in business 38 years and always get my disposables at the Tunbridge Wells Capital store. On Sunday I returned two rolls of couch roll that had faulty perforations at every... See more
Company replied
Capital HB in Manchester is my main wholesaler, I’ve been going for years, Karen the manager and all the staff are really helpful and always keep me informed on new products..Kay Kelly
Company replied
Company details
- Beauty Products Wholesaler
- Beauty Supply Store
- Cash and Carry Wholesaler
- Health and Beauty Shop
- Wholesaler
Written by the company
Welcome to Capital Hair & Beauty, the UK's largest independent supplier to hair and beauty professionals. Choose from our vast range of great value hair and beauty supplies and book training courses at a location near you, we have 60 stores throughout the UK & Ireland. Buy from a supplier you can trust, that's been supplying the hairdressing and beauty industries for over 60 years and providing a first-class online service since 2004. Capital Hair & Beauty started out in 1954 as a scissor sharpening company based in Brighton, East Sussex. We're known for our fantastic product range, great customer service and competitive prices. You can shop with us online, in-store or via our Click & Collect service.
Contact info
10 Crowhurst Road, BN1 8AP, Brighton, United Kingdom
- 0330 094 0450
- customerservice@capitalhb.co.uk
- capitalhairandbeauty.co.uk
Get a VAT Free shop on your first order!
4.3
Excellent
394 reviews
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I went today to shop in Artane in…
I went today to shop in Artane in Kilmore rd , staff so rude special young girl. When I ask about products she said she isn't hairdresser, but I believe if you work you should know better about products then anyone else. I will never ever back to this shop as customer service so bad. I ask if still free vat day she said no,but when I showed massage she changed, and said yes. I have to wait at the till as she was pretending busy.
December 11, 2024
Unprompted review
Reply from Capital Hair & Beauty
I’m truly sorry to hear about your negative experience at our Artane store. It’s disappointing to know that our service did not meet your expectations, especially regarding product knowledge and customer assistance. We appreciate your feedback and would like to address this matter further. To enable our team in Ireland to address this matter most efficiently, please consider moving moving your review to the Irish domain at https://www.capitalhairandbeauty.ie/, where a team member will reach out to assist you shortly. Your experience is important to us, and we hope to resolve this issue.
amazing customer service
amazing customer service, so friendly and helpful! made the whole experience smooth and stress free!!
November 28, 2024
Unprompted review
Reply from Capital Hair & Beauty
Thank you for your kind words, Kayleigh! We're thrilled to hear that our friendly and helpful customer service made your experience smooth and stress-free. We appreciate your feedback and look forward to serving you again! 😊
Fantastic customer service
Fantastic customer service, speedy delivery and altogether pain free experience! Will definitely use again!
November 19, 2024
Unprompted review
Reply from Capital Hair & Beauty
Thank you, Sienna! We're thrilled to hear that you had a fantastic experience with our speedy delivery and customer service. Your satisfaction is our priority, and we look forward to serving you again soon! 😊
Thank you!
Thank you! Received great customer service due to an issue with my recent order, it was dealt with quickly and efficiently, with a satisfactory result. I wouldn’t hesitate to order through again and highly recommend 😊
November 28, 2024
Unprompted review
Reply from Capital Hair & Beauty
Thank you for your kind words, Gilly! We are sorry to hear that you had an issue with your recent order but we are thrilled to hear that it was handled quickly and efficiently. Your satisfaction is our priority, and we appreciate your recommendation. We look forward to serving you again in the future! 😊
Amazing customer service
Amazing customer service, made my experience so easy, very happy !
November 27, 2024
Unprompted review
Reply from Capital Hair & Beauty
Thank you, Emily! We’re delighted to hear you had such an amazing experience with our customer service, making your experience easy and enjoyable is our top priority. Your happiness means a lot to us! 😊
Disappointing Customer Experience
Disappointing Customer Experience
I had an extremely unsatisfactory experience with Capital Hair and Beauty. I purchased a pair of scissors that turned out to be faulty. Despite reporting the issue, it has been 13 days, and the problem is still unresolved. The customer service process is unnecessarily complicated and slow. Identifying whether a product like scissors is faulty should not take this long.
Unlike other platforms I’ve shopped from, which offer unconditional returns and exchanges, this company does not prioritize customer satisfaction. They refused a return using "health and safety" as an excuse, even though other companies handle similar returns with ease.
This experience has been a waste of time, and I’ve seen no solution-oriented approach. I will not shop here again and would not recommend this company to anyone
November 27, 2024
Unprompted review
Reply from Capital Hair & Beauty
As per our terms and conditions, we are unable to return a used pair of scissors if they are not deemed as faulty due to health & safety. Therefore, upon receiving your item, as we did not identify any defects at that point, we referred it to the supplier for a further comprehensive evaluation. We apologise again that you did not find this process the smoothest and regret that this impacted your overall experience with Capital Hair & Beauty. However, please note that we do this to ensure the best possible outcome for our customers where necessary. While we are capable of conducting basic inspections, as a wholesaler, we may not possess the required qualifications to identify specific issues, such as those addressed in this instance. We are glad that we were able to since get this matter resolved for you and appreciate your feedback.
Easy ordering online
Easy ordering online, good prices, prompt delivery. All you want from the internet shopping. Great service !
November 26, 2024
Unprompted review
Reply from Capital Hair & Beauty
Thank you Jana for your positive feedback! We're thrilled to hear that you found our online ordering easy and appreciated our good prices and prompt delivery. Your satisfaction is our priority, and we look forward to serving you again!
Chester branch
Chester branch. What can I say about the girls at Chester branch they are all beyond helpful and all lovely and supportive, nothing is too much trouble for them and they always help and support me, my girls and the salon in any way they can even when I ask and need help last minute, the branch and the girls are a credit to the company.
September 17, 2024
Unprompted review
Reply from Capital Hair & Beauty
Hi Shaun
Thanks for taking the time to give us such a lovely review we aim to please and look forward to your next visit
Kind Regards
Alison
The staff have always been amazing…
The staff have always been amazing especially Karl the manager he's always there if I need advice. The staff are so very helpful love this place thanks janine
September 23, 2024
Unprompted review
Reply from Capital Hair & Beauty
Hi Janine,
That’s very kind of you to leave a review always nice to hear positive feedback.
I will pass your comments onto the team.
Kind Regards
Carl
CHESTER BRANCH
CHESTER BRANCH - I use this branch a lot, Alison and all her girls are absolutely amazing! They are so helpful and extremely patient!! ( I do try their patience,😂😂) they are always obliging and happy- they chat and have time for you, if I need any deliveries they always accommodate me !! I cannot rate them highly enough!!! Keep up the good work ladies!!🥰xx
July 22, 2024
Unprompted review
Reply from Capital Hair & Beauty
Thank you Tina for leaving such positive and kind words we aim to please and always happy to help and look forward to seeing you soon xx
Kind Regards
Alison
Thank you very much for taking the time to send your comments with regards the Chester team, the team at Chester are a delight to work with and always put the needs of the customers first, going above and beyond
Ruth - Regional Manager
When I visited last week Sianne was…
When I visited last week Sianne was very helpful and knowledgeable. I was able to get everything I came in for.
June 2, 2024
Unprompted review
Reply from Capital Hair & Beauty
Thank you for the review, We are glad you managed to get everything you came in for and are always more than happy to help!
Chester branch:- Alison and her team…
Chester branch:- Alison and her team are always so obliging, such a friendly, welcoming atmosphere when you walk in.
They are all happy to help and go above and beyond to make life easier for their customers, even delivering to my house when my salon had to close early while my son was in hospital after a car accident. Can’t praise them enough, they are all lovely
May 21, 2024
Unprompted review
Reply from Capital Hair & Beauty
Thank you Danni for leaving such kind words and a positive review we really do appreciate it always happy to help and look forward to seeing you soon x
Fantastic!
Simple straight forward ordering, clear and easy website to navigate. Order came the very next day. Well packaged. Every box ticked!
Thank you for making life that little bit easier!
Order number 10405113
May 16, 2024
Unprompted review
Reply from Capital Hair & Beauty
Hello Cat,
Thank you for your positive review!
We are really glad to hear that you found our website ordering easy to use and that your order arrived quickly as expected. We look forward to you hopefully shopping with us again soon!
Kind regards,
Amy
Customer Service Manager
The customer service was great
The customer service was great! All the girls are so lovely there and really helpful. Highly recommend.
April 29, 2024
Unprompted review
Reply from Capital Hair & Beauty
Hello Olivia,
Thank you for taking the time to leave your positive review! We are really happy to hear that your overall experience with Capital Hair & Beauty met your expectations. We are always happy to help and we look forward to you hopefully shopping with us again soon!
Kind regards,
Amy
Customer Service Manager
Amazing customer service
The girls in customer service are brilliant. Had answers for all my questions and I couldn’t Fault them at all. Highley recommend using capital ! I wouldn’t go anywhere else :)
May 1, 2024
Unprompted review
Reply from Capital Hair & Beauty
Hello Jasmine,
Thank you for taking the time to leave us your positive review! We are delighted to hear that our overall service meets your satisfaction and that we were able to assist you further with any queries that you had. Thank you for your continued custom and loyalty! We look forward to you hopefully shopping with us again soon!
Kind regards,
Amy
Customer Service Manager
PORTSMOUTH BRANCH- Karen and Debbie was…
PORTSMOUTH BRANCH- Karen and Debbie was absolutely brilliant. I was really unsure on certain products and they educated me on them abit more and then gave me other options which helped me with what I brought. I was greeted with smiles and the shop is always a pleasure to go to when all the girls are so nice. Thanks girls appreciate all the help.
Xxx
May 2, 2024
Unprompted review
Reply from Capital Hair & Beauty
Thank you so very much for your kind words, we really appreciate it! We are always happy to help and look forward to your next visit. Karen 😊
FAB NORWICH BRANCH;
NORWICH BRANCH;
The most clean & tidy store I've ever been in , it's always immaculate and fully stocked.
The staff are very helpful , polite, courteous and friendly.
The Manager is just amazing !
She is just so professional, always dressed well with her hair to match.
She runs that branch exceptionally well and it's always up to date with new products arriving regularly.
The whole team are an asset to Capital Hair & Beauty and I always look forward to my visits, even though sometimes a fleeting visit.
Keep up the great work.
Thank you ! X
March 12, 2024
Unprompted review
Reply from Capital Hair & Beauty
Thank you so much Susan for you review. We really do appreciate it. We pride ourselves in keeping our store looking immaculate and stock up to date for all our customers. Nothing is ever to much hassle. We look forward to seeing you again in store soon and thank you for your custom.
Capital Hair & Beauty NORWICH
Capital Hair & Beauty NORWICH
What amazing people they have In this store, especially Joanne Mulhall the manager. I had a couple of issues with some salon furniture that I had ordered for the opening of my new salon. Joanne went above & beyond to help me on more than one occasion, always remaining very friendly & professional & kept me informed at all times. My salon opened on time with thanks to Joanne.
January 30, 2024
Unprompted review
Reply from Capital Hair & Beauty
You’re more than welcome Jayne. I’m glad we could help you open your salon on time and pleased to hear you are happy with our service. We will always do what we can to help. Thanks from the Capital Hair and Beauty Norwich Team.
Ashford Capital hair and beauty
Wow!! Beautiful people at Capital hair and beauty in Ashford, they make you feel welcome and have patience with me as my English is not my first language and sometimes it takes little more time to understand.
I recently bought the cutting chair and was so pleased with the service and help Sue has provided.
Thank you again Capital you my number 1 wholesale to go.
Thank you
Lina , Kent
January 23, 2024
Unprompted review
Reply from Capital Hair & Beauty
Hi Lina,
What lovely feedback and thank you, we are all really pleased you had a great experience and look forward to your next visit :)
Sue
Highly recommend!
Really happy with the experience received by Capital Hair & Beauty! Quick delivery, reasonable prices and really helpful staff. Highly recommend!!
January 16, 2024
Unprompted review
Reply from Capital Hair & Beauty
Hello Amy,
Thank you for taking the time to leave your review! We are really glad to hear that you were happy with the overall experience that was received. We look forward to you hopefully shopping with us again soon!
Kind regards,
Amy
Customer Service Manager
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