Captain Cyan Reviews 

785
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Captain Cyan is fabulous! I order from them very frequently and they've done multiple different items such as foamex boards, vinyl stickers, and large banners. The team is absolutely wonderful and so... See more

Rated 5 out of 5 stars

I'm a loyal fan of Captain Cyan and won't go anywhere else for my poster printing for medical conferences. Thank you once again for your fast service and high quality printing, I think this time min... See more

Rated 5 out of 5 stars

Outstanding service. The posters were printed and able to be collected on the same day - even outside of normal working hours. The team were always helpful when needed. The quality of the posters was... See more

Rated 5 out of 5 stars

Thank you Captain Cyan, namely Evan :) I placed an urgent order for an A2 poster picture using the next day service. I received flawless communication regarding order processing and shipment. Wh... See more

Company details

  1. Business Services

Information provided by various external sources

Central London large format printers specialising in posters, roller banners, pop-up stands, canvases and digital wallpaper. We print same day for orders placed by 2pm.


Contact info

4.8

Excellent

TrustScore 5 out of 5

785 reviews

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No recent history of asking for reviews

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4.8

All reviews

(785)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

I'm a loyal fan of Captain Cyan and…

I'm a loyal fan of Captain Cyan and won't go anywhere else for my poster printing for medical conferences. Thank you once again for your fast service and high quality printing, I think this time mine was printed within 5 hours of submitting it - the resolution of all my images and figure came out beautifully, the colours were really vivid. Best yet, I won a poster prize and I give some of the credit to Captain Cyan for that.

I would recommend anyone goes there. Same-day printing, cheap prices and good quality products, what's not to love?

December 8, 2019
Unprompted review
Rated 5 out of 5 stars

Captain Cyan were absolutely awesome!

Captain Cyan were absolutely awesome! Prompt on their delivery and turn-around, quick notification of any issues in print (multiple times in fact) and virtually held my hand when it came to optimising the artwork. Honestly could not recommend them any more!

Thank you guys for such a wonderful service!

November 25, 2019
Unprompted review
Rated 5 out of 5 stars

Outstanding service....I ordered at 2pm…

Outstanding service....I ordered at 2pm for a next day delivery and it was ready at 5pm the same day. You can pick anything up from the building up to 8pm so very convenient and it's a central London location. I will use them again

April 28, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service with good quality prints, made even better with free same day collection if you order in time! There’s also a discount for students so you can’t go wrong.

April 9, 2019
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the service

Very disappointed with the service. Provided three posters for printing in A2. When I received the prints, the quality of the images was great but all the images were different sizes (and none was perfect A2). When I contacted Captain Cyan, they were not at all understanding. Said I should have requested perfect A2's, which should have been clear given I ordered A2 prints. All they needed to do is centre the prints on the A2 paper and leave the extra white border around the edges. Their response was that they don't centre artwork and don't reach out to customers to clarify orders, which I find very poor service. Now I am stuck with three prints that don't fit the A2 frames I have. Captain Cyan did not offer refund, reprint or any help to resolve this issue. Overall, poor service unless you have a perfectly sized piece that they can just mindlessly print...

April 2, 2019
Unprompted review
Rated 5 out of 5 stars

I had a poster made of 25 photographs

I had a poster made of 25 photographs. I was surprised that the product was delivered to my work free of charge and within a few days. I was also surprised at the quality of the paper used - much stiffer than you might expect for a poster. The colour and printing was pretty much true to how it looked on my screen and the price was competative. So all in all I would recommend the service highly - thank you Captain Cyan.

March 27, 2019
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, great colours! Ordered on a Wednesday, received at home three days laters with free delivery. Amazing!

March 27, 2019
Unprompted review
Rated 1 out of 5 stars

Appaling service

They completely messed up my, quite simple, order. I've ordered 7 posters; I even went to the shop so the images can be checked for the eventual issues. The order was accepted. When I went to collect the posters, ony 6 were in the tube - 2 of these were identical, i.e. they printed the same image twice. Initially, they didn't want to refund both posters (the one that never got printed + the duplicate); I was blamed for their mistake. When they, finally, realised the mistake was entirely theirs, it took three e-mails to receive the refund (allegedly, every attempt to put the money back on my bank account had been blocked by my bank). Appaling.

March 23, 2019
Unprompted review
Captain Cyan logo

Reply from Captain Cyan

Hi Mia, thanks for your feedback.

From my understanding, the issue was due to lack of a high-resolution file for one of the prints, which we emailed you regarding. This email was not acknowledged or responded to, so the poster was not printed and was refunded. We discussed the issue regarding the duplicate print via email and I personally processed the refund for this as soon as it became apparent that this was a genuine mistake, but at no stage did we blame you for this error.

I have provided you with evidence of the two attempted refunds, the first at 2:10pm on 01/02, the second on 22/02 at 10:13am. As I stated previously, I'm not sure why these were declined, but I have asked our payment provider to confirm the reason for this.
I've re-checked this morning and the most recent transaction from 04/03 at 1:18pm was successful.

If you want to discuss this any further, please feel free to email me directly - josh@captaincyan.com.

Kind regards,
Josh

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