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Caravans Plus Reviews 194

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TrustScore 5 out of 5

4.8

RV Supply Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the competitive pricing and wide selection available. Many people appreciate the fast and reliable delivery service, noting that orders arrive promptly and are well-packaged. The overall service is frequently described as efficient and helpful, with consumers finding the website easy to navigate and the ordering process straightforward. However, some customers reported issues with receiving incorrect products or items with manufacturing faults. A few reviewers also mentioned dissatisfaction with the after-sales service in these instances, citing unfulfilled promises regarding replacements or re-installation costs.

What people talk about most

Product

People report positive experiences with product, often highlighting the quality of items such as John Guest... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the fast and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast,... See more

Order

Reviewers mention positive feedback about order. Customers consistently report that ordering is easy and... See more

Price

Clients share positive opinions on price, consistently highlighting that prices are reasonable, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality product, reasonable price and prompt delivery. No brainer product selection as original Dometic RM4605 no longer available. Freucamp unit a pinch smaller than the original, requiring only a 2... See more

Rated 5 out of 5 stars

Puchased a Truma 240/LPG HWS to replace my old unit. Arrived promptly, experienced a manufacturing fault. Not something anyone wants, but more importantly the after sales service was fantastic, ever... See more

Rated 5 out of 5 stars

I recently ordered a Camec external door handle but was sent the internal handle by mistake. Within the hour of advising the error, processes were in place to remedy the error and communication was ve... See more

Rated 5 out of 5 stars

As a first time customer, I was very pleased with the service received. I purchased a thetford fridge replacement door lock, which turned out to be the wrong side. Laura at Caravans Plus was very hel... See more

Company details

  1. RV Supply Store

Written by the company

We are Australia's largest online retailer for caravan accessories and spare parts. With over 7000 Caravan and RV products we have everything you need for you next adventure. Caravans Plus is a family run business, our family has proudly been servicing the caravan industry for 3 generations and we love what we do. For over 15 years we have been helping travellers follow their dreams, delivering them everything they need to keep them on the road no matter where they are in this great country. With over 48,000 happy customer reviews we stand by our motto Great Parts Delivered Fast. Happy Travels

Contact info

4.8

Excellent

TrustScore 5 out of 5

194 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service. I received the heater in a couple of days and it arrived in perfect condition. Would definitely recommend.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great service … again

Great service … again. Product was exactly what we wanted and delivery was very quick- well within any time line we were expecting.
Caravans Plus have never disappointed us with service, products and delivery.
Thank you all

August 27, 2024
Unprompted review
Rated 4 out of 5 stars

Ensuite Hatch Winder

Quick turn around from sale to delivery, updates all the way. Didn't really deal with a human but that's OK, it was only a winder for our ensuite hatch. Product worked a treat!

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Thetford Toilet Parts

While there was a delay in despatching the product required due to supplier delays, I was constatly advised with updates. As soon as the product was available it was despatched and received within two days, Caravan Plus was the only supplier that would help with the supply of a spare part for a Thetford Toilet container.

August 1, 2024
Unprompted review

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