CaravansUK Reviews 38

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Hi all.do all compass Camino 550s fall apart. mine has from new in 2017. The best thing I did was to sell it. On the day I sold it. It still had a leak from the rear top light. Should have named it Co... See more

Rated 1 out of 5 stars

Do all compass caravans fall to bits, i have been caravaning for over 40 years, had a new compass camino 550 in 2017, from then each year it has had some think fall off, or crack,

Rated 4 out of 5 stars

We picked our van up in July, throughout the team at caravans UK were helpful without being pushy. The controls on the site (coronavirus) were excellent. The day we picked the van up t... See more

Rated 1 out of 5 stars

Sale process was fine as was the handover. Had a problem with the submersible pump that was supplied with the caravan. Contacted Caravans UK who said I should use the old one that we also in th... See more

Company replied

Company details

  1. RV Dealer
  2. Mobile Home Dealer
  3. RV Repair Shop
  4. RV Storage Facility
  5. RV Supply Store

Information provided by various external sources

CaravansUK opened in July 2017, but had been conceived many years earlier, by Paul & Lisa – who wanted to create a caravan dealership that was a one stop shop and put the customer first. The team has quickly grown, along with the addition of a purpose built workshop. CaravansUK has also collected lots of customers along the way – many returning and happy to leave great reviews. With a real focus on the customer, CaravansUK utilises technology, normally reserved for high end car dealers, to provide information and reassurance, throughout the buying process. Based on the side of the A1, between Worksop and Retford, we are easy to get to and visible from the road.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

38 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This is the second caravan we've…

This is the second caravan we've bought from caravan UK very helpful and they leave you to look around no pressure excellent and would buy from them again thank you Lisa Paul April and David

September 3, 2020
Unprompted review
Rated 5 out of 5 stars

satisfied caravaners

peter and elsie abel we have had several trips out with our caravan now and are very happy with it,collecting it from caravans uk was pleasant and easy experience having seen the video of our purchase helped us and the final hand over straight forward ,gas fittings were changed over and number plate attached and off we went,coffee and a chat with the team was usefull . the 12 month warranty gives peace of mind .very happy'

September 3, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless

Absolutely brilliant. Very knowledgeable staff and no pressure to buy. A faultless service! We will definitely be back next time we upgrade!

September 1, 2020
Unprompted review
Rated 1 out of 5 stars

Leaking Lunar

They sold me a leaking Lunar which was very disappointing. On the positive side they did fully refund me

September 1, 2020
Unprompted review
CaravansUK logo

Reply from CaravansUK

Hi Roy,

Thank you for sharing your feedback. We’re sorry your experience didn’t match up to our usual expectations on this occasion.

We were disappointed to see that this did slip through the net. As a result of this we have further tightened up on our procedures since the last time you visited us last year. And as you have mentioned as a token of our apologies, we provided you with a full refund of the caravan.

Sorry again for the inconvenience that this may have caused.

Kind regards,
CaravansUK

Rated 5 out of 5 stars

Fantastic friendly service

Fantastic friendly service. There was always someone on the end of the phone to answer queries. Very reasonable prices and a great starter pack to start you off. The personalised training video was so helpful as this was our first caravan. Would highly recommend them to anyone considering buying a caravan.

August 28, 2020
Unprompted review
Rated 5 out of 5 stars

Total satisdaction

Well, what can I say?
Lovely people work there, I have not received such ' complete' service from any other sales organisation before. We looked at starting caravanning and received total unbiased advice, even recommending a used product which was reasonably priced as a starter.
Then the support service after we bought it kicked in and every one from reception to mechanics seem to care about you. FANTASTIC.
Total package for us all on one site , when we upgrade it will be UK caravans.

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

Have used this company before and the…

Have used this company before and the service received from all the staff was excellent. Nothing was to much trouble for them explaining everything in simple terms will continue to use them in the future and will recommend them to friends

August 25, 2020
Unprompted review
Rated 4 out of 5 stars

Lunar Qasar 564

We picked our van up in July, throughout the team at caravans UK were helpful without being pushy. The controls on the site (coronavirus) were excellent.

The day we picked the van up the chap who dealt with us couldn't have helped more made sure we went away all set up and confident in towing the van away.

Would have scored caravans UK 5 however when we arrived at our destination we found the cutlery draw had the same spilt tea in it and on lifting the the roll up carpets there was dirt line where they had been.

Basically the van hadn't been cleaned since we viewed it originally and this was quite disappointing.

20 minutes later all cleaned and happy again

I would buy again from Caravans UK but they do need to deliver in all aspects. In the current climate especially in regards to cleaning the interior

good company

Carl Burwell

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

Had a couple of holidays now in our…

Had a couple of holidays now in our Bailey Saville, couldn't ask for a better caravan that suits our needs. Hand over video has been a great help in setting things up. Enjoyed the complimentary bottle of fizz on our first night away.
Thanks to a great team for a smooth purchase and handover. Happy caravanning ahead.

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely place very friendly staff…

Lovely place very friendly staff nothing was to much trouble. You could take as long as you wanted not all over you. Pushing for a sale will definitely recommend them to anyone I know.

June 29, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. All off them are so friendly and helpful. Wilk be going back for anything else we need .

June 22, 2020
Unprompted review
Rated 5 out of 5 stars

We would highly recommend Caravans UK

We would highly recommend Caravans UK. Paul and Lisa were fantastic from our initial email to the collection of our new caravan today. Nothing was too much trouble even with the covid restrictions.

The service you receive is outstanding and you can tell they are genuine people who care about the customer and their needs.

June 22, 2020
Unprompted review
Rated 5 out of 5 stars

Everything thing with the sale was…

Everything thing with the sale was smooth,easy and no problem at all. From going to view the caravan to collecting it we was kept in the picture through the whole process very happy with it all and will be recommending to family and friends and will be using again.

June 8, 2020
Unprompted review

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