Carcart Reviews 146

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

PLEASE READ THE REAL REVIEWS! BEWARE, the “100 point check” is fake, they sold me a car with 1 cracked alloy and 3 tires with massive chunks missing. So dangerous. After their attempt of pre... See more

Rated 1 out of 5 stars

I drove 4 hours to go carcart from kent. As soon I got into the car, the tyre pressure light came on, thought nothing of it, thought the system just hadn’t been reset from previous.... See more

Rated 5 out of 5 stars

We sold our car through Carwow and it was then purchased by CarCart. The whole process was really easy and they collected very promptly a few days later. Steve who collected the car was a proper gentl... See more

Rated 5 out of 5 stars

5* Service before, during and after purchase Visited Carcart for a car I’d booked a test drive on- didn’t buy it but bought another one from them off their forecourt…..great service during sales pr... See more

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2.5

Poor

TrustScore 2.5 out of 5

146 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This is a great place to purchase a car

This is a great place to purchase a car. From start to finish, the process was very easy and most of it could be done by email. Finance was very easy to arrange and they even brought my car to my home address for a small extra fee, which was amazing. The staff were courteous and helpful at all times. I love the car too! I would definitely recommend Carcart for anyone wanting to buy a nice car at a sensible price, and will totally be getting my next car from here. Finally, a very big shout out to Jordan who is absolutely brilliant - thank you!

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Quick and easy !

Great service from Jordan, quick easy and told me about everything I needed to know, happy to take questions, very useful, Thankyou :)

July 1, 2023
Unprompted review
Rated 1 out of 5 stars

COWBOYS

COWBOYS

Brought my car from them in august had problems from one month after they repaired my car but was not up to standard they took my engine out and not replaced properly my car has been in the garage 9 times since the vehicle has been brought with major issues. My car has now been off road for 2 months. The company are refusing to take blame making me seek legal advice to get a fair outcome this is taking 4 months for me to go through the process and I still might not get a positive outcome

August 1, 2022
Unprompted review
Carcart logo

Reply from Carcart

Hi Isobel, I am sorry you have had issues so longer after having the vehicle and this not what would expect from any of the vehicle we have sold but I can assure you that we never had the engine out of your vehicle and any of your concerns have been met as you have had a few issues that have not been met by the criteria of the warranty and therefore we have try to as accommodating as possible getting these resolved for you.

Please bare in mind that we cannot see 8 months down the line to see if a vehicle fails such as what you are mentioning and this is where we offer 3rd party warranty to cover you for these issues.

we wish you all the best going forward in getting the issues resolved and if there is anything we can support with, please get in touch with us further.

Rated 5 out of 5 stars

Team were very helpful and informative.

Team were very helpful and informative.
Would highly recommend.
Went with these guys as they had good quality electric cars available and they had very helpful knowledge about electric cars which was great as it was our first electric car

May 31, 2023
Unprompted review
Rated 5 out of 5 stars

Yes I bought the Car.....

Car was exactly as stated, taking a test drive was no problem and staff were extremely helpful.
Overall one the best dealings I have had with a used car dealer.

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Jordan was very helpful

Jordan was very helpful, kept me updated over the span of 3 days with where I was at with the finance and was an absolute pleasure to buy from.

May 29, 2023
Unprompted review
Rated 5 out of 5 stars

Jordan was patient and very helpful!!

Jordan was patient and very helpful, he tried to solve everything as quickly as possible😃
we looked at the car on Saturday afternoon and picked up on Monday with all papers, keys and everything.🤩🤩

Thank you so much your help Jordan!!🥂😊

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Faultless Service

Genuinely cannot fault the service at Carcart; primarily due to Will's customer service skills, conscientious approach and personable demeanor. Will is a testament to the company.

I would also recommend the company as a whole which which allowed for a professional, seamless process where any minor issues were addressed immediately.

I will provide a further review based on the reliability of the car in the near future but based on the sales process, I would travel the 1.5 hour journey to use the garage again.

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

First car- UK

This being my first car in the UK, I’ve been hunting for a while for a decent place to purchase one. I’ve heard many horror stories through friends and then came Carcart and Jordan. From the very first call, I was convinced about the car and its the best decision I’ve made do far. Jordan displayed his skills immaculately and guided through the whole process diligently! Transparent and upfront, I would definitely go back again !

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent efficient service from Jordan…

Excellent efficient service from Jordan from start to finish helpful and took time out with my queries about my part ex and the new car I bought would definitely recommend to anybody buying a second hand car well done guys 5 star service

May 8, 2023
Unprompted review
Rated 5 out of 5 stars

Really happy to by a car from carport…

Really happy to by a car from carport in Willenhall.
Will was really helpful answered all my questions and made me feel relaxed brought the car the same day when I viewed and test drove will made sure the car was ready to pick up he even washed a valeted the car himself on a bank holiday before closing so I could drive away same day top bloke 10 out of 10 thankyou

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience buying a car from…

Great experience buying a car from here. Was so easy. No pressure to buy. Very friendly happy guy who sorted out the sale and part exchange. Car was fully checked. New service and long MOT great warranty too. 100% recommend

April 25, 2023
Unprompted review

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