Carcart Reviews 146

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

PLEASE READ THE REAL REVIEWS! BEWARE, the “100 point check” is fake, they sold me a car with 1 cracked alloy and 3 tires with massive chunks missing. So dangerous. After their attempt of pre... See more

Rated 1 out of 5 stars

I drove 4 hours to go carcart from kent. As soon I got into the car, the tyre pressure light came on, thought nothing of it, thought the system just hadn’t been reset from previous.... See more

Rated 5 out of 5 stars

We sold our car through Carwow and it was then purchased by CarCart. The whole process was really easy and they collected very promptly a few days later. Steve who collected the car was a proper gentl... See more

Rated 5 out of 5 stars

5* Service before, during and after purchase Visited Carcart for a car I’d booked a test drive on- didn’t buy it but bought another one from them off their forecourt…..great service during sales pr... See more

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2.5

Poor

TrustScore 2.5 out of 5

146 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible customer service …

I bought the car last year and cruise control fault came up , they ensured me it would be fixed by the time I bought the car. When I got home with the car, the fault came back up. I have contacted them multiple times and heard nothing back but a snotty reply. Months later, I try cancel my warranty and they have done the same thing, ignore all of my emails! Such a scam

April 25, 2023
Unprompted review
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Reply from Carcart

Hi Megan, I am sorry to hear that the issue had arisen again and from the archived files we have regarding your claim. We had emailed you regarding this to come and we will investigate and even ordered the parts but if you would like to contact us on support@carcart.co.uk to look into this further for you, we are more than happy to try and resolve the matter.

Rated 5 out of 5 stars

Great and simple service

Easy guys to deal with Q5 was as described in ad would buy from again

April 23, 2023
Unprompted review
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Reply from Carcart

Thank you for the feed back and we are glad that our team delivered to the best of their ability to deliver such great service.

Rated 5 out of 5 stars

Great experience

Great experience. As soon as i arrived Jordan was very helpful. Left me to look around the vehicle and let me test drive it on my own.
Ask if everything was alright and if i had any consorts with it.
From start to finsh very professional and couldn't or asked for a better service and transaction.
100% recommend anyone looking to buy a used car, to give theses guys a call. Won't be disappointed 👍

April 14, 2023
Unprompted review
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Reply from Carcart

Hi Tristan, thank you for the review and glad to hear the journey of purchasing your new vehicle was so comfortable and please you would recommend us further.

Rated 5 out of 5 stars

Great!

Easy purchase, cars in good state and prepared for purchase.

April 8, 2023
Unprompted review
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Reply from Carcart

Thank you for the great review and wish you all the best with your new purchase.

Rated 5 out of 5 stars

The whole experience was brilliant

The whole experience was brilliant
Jordan was excellent made you feel comfortable.
Highly recommend carcart

April 8, 2023
Unprompted review
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Reply from Carcart

Thank you for the review and feedback Scott and wish you all the best in your new vehicle.

Rated 5 out of 5 stars

Very confident and quick working

Very confident and quick working. The team explains me everything to know about the car. They told me that they will helm with everything I need, I am very thankful.

March 11, 2023
Unprompted review
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Reply from Carcart

Great to hear and thank you for the feedback and wish you all the best in the future from the Carcart team.

Rated 5 out of 5 stars

Jordan was amazing he was so helpful…

Jordan was amazing he was so helpful from start to finish I was purchasing the car for my husband and he was patient with us and he was amazing as we have our son 17 next year just based on our experience with Jordan I would come here and purchase another car for myself my husband or even our son when the time comes

March 11, 2023
Unprompted review
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Reply from Carcart

Thank you for the kind words and glad your experience was an enjoyable one and look forward to seeing you in the future.

Rated 5 out of 5 stars

Amazing!!

Yesterday, was a really tough day, pass my test and went to a dealership who lied and manipulated, I had been turned away at 5.30 with Carcart closing at 6 I thought I’d try there Will who I spoke to was incredible! One of the politest and well spoken lad I’ve ever spoken to! Got me my dream car with zero hassle literally 20 minutes before closing amazing experience! And 110% will be bringing all custom here thank you will!!!

March 8, 2023
Unprompted review
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Reply from Carcart

We are grateful for the feedback and glad we could make the first purchase of your many years of driving, the purchase of your first car comfortable and hassle free.

Rated 5 out of 5 stars

I saw the car on Autotrader

I saw the car on Autotrader. I spoke with Jordan and the service he provided was first class. From the first phone call to picking the car up he made everything so smooth. He outlined other add on products which were very helpful. Will definitely be recommending Carcart and will be going back for sure.

February 23, 2023
Unprompted review
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Reply from Carcart

Thank you for your review and we are glad the journey in which purchasing your vehicle was and enjoyable one and look forward to your future custom.

Rated 5 out of 5 stars

Fantastic

My Carcart experience was fantastic, would recommend them to everyone, informative, fair priced cars, drive off the forecourt with my new car the same day, over the moon with my purchase 😊

February 9, 2023
Unprompted review
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Reply from Carcart

Thank you for your feedback Maggie and we hope you are as happy with the car as the service we provided.

Rated 5 out of 5 stars

I am very happy with the service…

I am very happy with the service provided. My transaction was quick and stress free. Jordan was very friendly and helpful.

February 16, 2023
Unprompted review
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Reply from Carcart

Thank you for your review and feedback and glad we upheld a good service and always glad to hear our staff are representing us in a great light.

Rated 5 out of 5 stars

Very happy with the car

Very happy with the car, thank you

October 22, 2022
Unprompted review
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Reply from Carcart

Thank you for the review and glad we could help get you into a car you are so please with.

Rated 1 out of 5 stars

Poor level of service

I have emailed twice with no reply and called on 03330509911 several times but nobody picks up the phone, i have a serious enquiry about my vehicle I purchased 8 days ago. This level of service is very poor and I am tempted to return my purchase within my 14 days as a result. I can't understand if you provide an email and phone number why nobody can email me or call me back.

February 8, 2023
Unprompted review
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Reply from Carcart

Hi,
I am sorry to hear you are experiencing issues but as there is no name allocated to this review I cannot do much further but if you can email 'support@carcart.co.uk' and this will be looking into further by our aftercare team.

Rated 5 out of 5 stars

Jordan

Brilliant helpful service from Jordan , good knowledge about the cars. I will definitely go back and have already referred a friend who is also looking for a vehicle.

February 6, 2023
Unprompted review

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