PLEASE READ THE REAL REVIEWS! BEWARE, the “100 point check” is fake, they sold me a car with 1 cracked alloy and 3 tires with massive chunks missing. So dangerous. After their attempt of pre... See more
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See what reviewers are saying
I drove 4 hours to go carcart from kent. As soon I got into the car, the tyre pressure light came on, thought nothing of it, thought the system just hadn’t been reset from previous.... See more
We sold our car through Carwow and it was then purchased by CarCart. The whole process was really easy and they collected very promptly a few days later. Steve who collected the car was a proper gentl... See more
5* Service before, during and after purchase Visited Carcart for a car I’d booked a test drive on- didn’t buy it but bought another one from them off their forecourt…..great service during sales pr... See more
Company details
Contact info
Charles Street, WV13 1HG, Willenhall, United Kingdom
- 03330509911
- hello@carcart.co.uk
- carcart.co.uk
2.5
Poor
146 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jordan made everything quick and easy
Jordan made everything quick and easy. Absolutely in love with my new car
January 27, 2023
Unprompted review
Friendly helpfully and was quick…
Friendly helpfully and was quick processing
February 1, 2023
Unprompted review
Will was really friendly and helpful
Will was really friendly and helpful, he made the process of purchasing the vehicle via finance so easy. I would definitely recommend carcart to family and friends
January 30, 2023
Unprompted review
Will was a great help
Will was a great help, answered all questions, great service/experience
January 28, 2023
Unprompted review
Lovely people would recommend
Lovely people very quick sale and easy
January 27, 2023
Unprompted review
Fantastic how the sales man handled…
Fantastic how the sales man handled everything
January 27, 2023
Unprompted review
crap
was made really relaxed had a cup of tea really welcoming easy transaction and everything went well all explained in detail would definitely recommend but when i have tried contacting them since no reply dont bother!!!!!
January 24, 2023
Unprompted review
Reply from Carcart
Hi Michelle, thank you for your feedback. I am sorry to hear about your recent experience and disappointed this resulted in you needing to update your review.
Having checked our records, I can see you purchased your vehicle in January 2023 but unfortunately I have not been able to find any emails from you since. Likewise, I have not been able to find any recent calls or voicemails from yourself. Whilst we strive our best to pick up the phone, we hope you'll understand this isn't always possible.
In order for us to help and hopefully resolve your concern, please email us at support@carcart.co.uk. Alternatively, please call 0333 050 9911 and select option 2. Our aftersales department is available between the hours of 9am-5pm Monday to Friday. If you're unable to get through, please leave us a message and we will call you back at the earliest opportunity.
Kind regards,
Marta - Customer Service Advisor
Absolute cowboys
Absolute cowboys. Dont check the cars properly, the mechanic are appalling. I would not recommend any purchase from here unless you want problems its ran by cowboys. There workshop is run down. The mechanic I dealt with was rude and did not have a clue. BEWARE.
Save your money buy elsewhere. They will be polite when selling you car, after its all down hill. 2 cars bought both had issues that were not rectified
January 21, 2023
Unprompted review
Reply from Carcart
Hi Sean, I am sorry to hear you had such a bad experience but we have no records of a claim being made however if you would give us a call, we can try and get this matter resolved for you but our mechanics would not have spoken to customers and would like to get to the bottom of this as we have allocated members of staff to deal with matters such as yours.
I would highly recommend this garage
I would highly recommend this garage. They made purchasing my car a breeze. They were friendly very helpful. I would recommend purchasing a vehicle from this company, five star
January 22, 2023
Unprompted review
Highly recommend!
Took me 4 days from enquiry to collecting the car and everything was smooth and professional. Will was really helpful and friendly and even took time on his day off to push the finance application through. Would highly recommend!
January 21, 2023
Unprompted review
Amazing customer service
Amazing customer service. Lovely staff members.
January 20, 2023
Unprompted review
Cascada/V40 switch
Will was helpful, friendly, professional and gave all the information I wanted in excellent communication. He was not at all pushy (which would have put me off!). I had to delay pickup by a few days but it was not a problem. He explained the whole part exchange procedure well and I didn't feel at all rushed. Pleasure....new car's good too!
January 20, 2023
Unprompted review
Good customer service
Good customer service and lots of information provided about the car.
January 7, 2023
Unprompted review
Great experience
Great experience. Jordan was cracking to deal with. Very simple.
January 7, 2023
Unprompted review
Exceptional service and customer care.
Exceptional service and customer care.
The car was exactly as advertised and there was no sales pressure, just attentive help and assistance.
January 3, 2023
Unprompted review
Honest.
Not pushy. Honest. Friendly. A very pleasant experience and very happy.
December 31, 2022
Unprompted review
Purchasing a car
Yesterday I bought my dream car and Jordan from Carcart made the transition of buying and viewing a new car so easy, couldn’t praise them more!
December 29, 2022
Unprompted review
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