CARD.com Reviews 33,724

it was vague

Good service

I love the cards I get

Honestly, if I could rate your company negative stars, I would. I have never been treated so badly by a company in my life! I was a loyal customer for years and switched with you when you became Premium, even though it meant paying more because I trusted you. When I got scammed, I showed proof upon proof upon proof, only to be dismissed and not have a refund given to me. I’m not a wealthy woman and that scam cost me about $80, which made a mess of my finances for three months. I never received my physical card and had to use my virtual card only until I found the reputable company I’m with now. I have closed my account with your company and will now make it my mission to post everywhere I can and warn everybody I know and/or don’t know about what lousy service you offer and what horrible people you are. I am disgusted by you and am so thankful my nightmare experience with you is finally over. Shame on all of you!

We live on Cape Cod, we have been working with the (car) store with Louise on Cape Cod. We went to Wareham to sit on different furniture to make sure the couch we wanted was the one we wanted and we did and I asked the sales lady Melissa, if she could give me the paper she had in her hand that she wrote down how much money it would be in the cost difference in the amount ,as we are working with a warranty so she gave us a write up a print out of what we wanted and slapped her name right on top which meant Louise on Cape Cod did not get that sale. Melissa is a very underhanded sneaky person. We told her that the sale belong to Louise and she understood that but put her name on the top of the paper which meant Louise did not get the sale, even though we explained to her that we have been working with Louise and she said OK no worries, but she put it under her name which meant Louise did not get the sale when we went back to the hyannis store to tell Louise we finally picked it out. She already knew because it was in her computer Stephanie you’re a sneaky woman . I’m gonna say it no non professional move. You didn’t give 1 ounce of care that we have been working with Louise in the Cape Cod store to me that makes you very unprofessional we even told you and you still put your name on it. We will never be back to Cardies’s in Wareham again !! cannot be trusted ,Melissa you are not a very fair person. I get your work on commission and we explain to you that that was not your sale. Very disappointed in your actions. Just thought people should know how sneaky you are Melissa. in the Wareham card store.

It's was great awesome job..

If I could give them negative stars, I would.

I have waiting for an entire year. I submitted a pet insurance claim and was supposed to receive a direct deposit reimbursement to my account with this bank. The money never arrived. Simple problem, right? Must be the pet insurance? WRONG.

What I've done:
Submitted all forms properly, linked my card.com bank account successfully prior to any reimbursements. Recieved EMAIL CONFIRMATION that my funds were sent, called their customer service center multiple times, got in contact with their finance department (confirmed payment was sent, provided me a receipt of funds being accepted, no funds sent back to them)

With Card.com:
called many and many times, I've lost count. Over 10 times a month I'm going to estimate. Each time: "we never received it, call the pet insurance" Tried to escalate calls, would get hung up on, or get told that i would be connected to someone, wait on the phone THEN get hung up on. Tried to provide confirmation and receipts of payment, was ignored. Impossible to get ahold of via email. When I posted my first review, i was told to contact them via email, which I did AND ALL I GOT BACK WERE THE EXACT SAME INSTRUCTIONS LEADING ME TO THE SAME RUNAROUND SCHEME I JUST PREVIOUSLY MENTIONED!

Here's the loop I've experienced for 12+ months:
1. call pet insurance to ask why i wasnt reimbursed even though I'm viewing confirmation of payment reimbursement to my selected account (Card.com)
2. Get told they did send it, they check it, card.com accepted the funds.
3. Call card.com "we dont have it call the sender"
4. call pet insurance "payment wasnt returned, heres proof, call your bank"
5. repeat to step 3.
6. Experience one (or more) of the following customer service tactics:
6a. Transferring in circles between someone getting my information and "sending me to the correct department"
6b Promising a call back
6c. Asking the same information repeatedly (even though theres a "note")
6d. Hanging up when I ask to speak to a supervisor.
6e. Hanging up after a 40+ minute wait on hold.
6f. Literally disconnecting in the middle of a sentence after giving a call back number after waiting THREE HOURS.
7. Repeat until you lose your mind.

The Insulting Part:
After they responded to my first public review saying they wanted to fix this and to email them, they gave me THE EXACT SAME INFORMATION FROM THE FAQs PAGE TO FOLLOW AND IT LED ME TO THE EXACT SAME LOOP OF NOTHINGNESS

and now, the auduacity..
While my money is in limbo, I can't get anyone to help me, I'm receiving marketing emails from them:
"Your money is safe with CARD.com!" ????
"We waived your monthly fee!"
"See why customers LOVE Quickpay Direct Deposit!"
"We want you back!"

The nerve to market to me about how safe my money is and how great their direct deposit is while I'm actively missing a direct deposit is beyond comprehension.

A competent bank would have investigated when I first reported the missing deposit. Traced the transaction using confirmation I provided, worked with the sending insitution to locate the funds, escalated to a supervisor who gives a damn, resolved this in days, or weeks even not OVER A YEAR.

To Current Customers: Document everything, screenshot eveerything, record calls if their legal in youor state. Get confirmation numbers, You'll need the evidence when they lose your money too.

To Potential Customers: DO NOT USE THIS BANK IF YOU VALUE YOUR TIME, YOUR MONEY, you expect accountability, you expect timely resolutions to issues, and you don't like being gaslit. There are dozens of banks that actually care about customer service and don't' make their money disappear. Choose literally any of them.

Unacceptable.

I have been very pleased with this site and my card. Overall, customer service has been excellent when I have needed assistance, and the platform is very user-friendly, making it easy to use and reload the card. I do not particularly like the monthly fee, as I occasionally forget about it; however, overall, I would rate this company 10/10.

you guys have locked my dads card i sent in all documents you asked for and nothing still and cant even get a superviser on the phone so dont use this company people its a joke

It's an online banking app that has not let me down. Even with the monthly fee it's still well worth putting your money into.

There customer service is awesome and they give you a good checking and savings account with virtual and physical cards, but it's hard sometimes to get where you can deposit cash money to it but I'm going to keep using it the way I have been for the last 2 years

nothing went right. tried to make prepaid card failed

They are great at addressing my concerns, ive been with them for a long time and they have always taken care of my account

I was able to open an account that's secure in a short time with a great company.

I haven’t gotten card

I'm just starting, but I like it.

Very easy to do

Excellent and great