Card Gallery Grafton Street Reviews 766

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Good variety, very prompt delivery, good safe packaging. Cards only a little more expensive than might be. Postage reasonable (especially buying more than one item). I've bought a number of items no... See more

Rated 5 out of 5 stars

I have bought a number of cards over the Pandemic on line and have been very impressed with the service I have received. The cards arrived within 2 days every time and in excellent condition. This is... See more

Rated 5 out of 5 stars

Began using Card Gallery online during lockdown. Fantastic service, very fast delivery and a great selection. Particularly like how I can read inside verses of cards online too - just as easy as picki... See more

Rated 5 out of 5 stars

Fantastic service, have used Card Gallery from Grafton St. three times now & it never fails to impress me how quickly they arrive! Lovely variety to pick from, packaged very well to protect cards! Ov... See more

Company details

  1. Greeting Card Shop
  2. Balloon Store
  3. Gift Shop
  4. Gift Wrap Store
  5. Party Store

Written by the company

We have been selling quality Greetings Cards on Grafton Street for over 30 years. With several thousands cards to choose from, you will find a suitable card for all occasions. Home Deliver and Click & Collect options available on our website. 96% of our orders are delivered next working day if ordered before 12pm!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

766 reviews

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Rated 5 out of 5 stars

A really first class service

I have found this service very very good and as it is not possible to buy cards in a shop. The Card Gallery with their prompt delivery and good selection of various cards made it possible for me to send cards for many occasions. Many thanks.

April 19, 2021
Rated 5 out of 5 stars

Excellent company. Great customer service

There was a mix up with my order as I received cards I hadn’t ordered. I contacted the company, The same day I received a reply back from Ciaran apologising for the mix up, advising they would send my card out express post, and that I could keep the cards sent in error.

The next day the card arrived promptly with an apology and also 2 complimentary bars of chocolate.

They went above and beyond to put the error right. Due to their great customer service, I wouldn’t hesitate in ordering from them again and I will recommend them to my friends. Great company.

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

I have not received the card

When I did not receive the card in 3 days. I contacted The Card Gallery and they sent me the card by courier the next day. A very good company to deal with.

April 15, 2021
Card Gallery Grafton Street logo

Reply from Card Gallery Grafton Street

Hi Kevin,

I'm REALLY sorry that you haven't received your order. That should have been with you on Monday. We are sending you a duplicate order by DPD which you will receive tomorrow.

We have raised the issue with An Post as there seems to be several orders that got delayed which is very unusual. Normally An Post are very reliable.

Once again sincere apologies for any inconvenience caused.


The Card Gallery Team

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery. My card was wrapped and protected really well, immaculate condition when I opened it. Really great variety available online, will definitely order from them again, highly recommend 😊

April 14, 2021
Rated 5 out of 5 stars

Very disappointing but very sincere and prompt apology

Very disappointing
Ordered on 2 April .
Still haven’t got it (14th)
It’s no good to me now as the occasion I wanted it for has now passed , so it’s a waste of money.
Having emailed card gallery I received a very prompt reply( within 2 hours ) and a very sincere apology for my missing card .
They also issued me a full refund and also a token of good will to spend with them in the future.
I am more than impressed with how they handled my issue and other companies should take note !!
It will make me shop with them again and also recommend them to others ,
Very pleased

April 14, 2021
Card Gallery Grafton Street logo

Reply from Card Gallery Grafton Street

Hi Paula,

I'm REALLY sorry that you didn't received your order within the normal 1-3 day timeframe. There seems to be an issue with An Post in the last few days.

We have raised the issue with An Post pm we can find out what's going on.. Normally An Post are very reliable but have clearly let us down on this occasion.

In the meantime a full refund has been applied and a member of the team will be in touch with you with a small token of goodwill.

Once again sincere apologies for any inconvenience caused.


The Card Gallery Team

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