DO NOT USE CARDIFF VETERINARY CENTRE
I am devastated by my experience with Cardiff Veterinary Centre following the death of my cat, Arthur, who was only two years old.
Your 24-hour vet was the first to see Arthur and told us he needed immediate treatment. We were given a written quote with a set price, which I photographed, and we were misled into believing there was a strong chance of full recovery. At no point was euthanasia discussed or offered at that stage.
The following day, the head vet Lorenzo called to say the cost would increase by £600, taking the total to over £2,000. When I went into the practice in person and spoke directly with Lorenzo, he asked me “Were you offered euthanasia?” and stated that he would not have operated at all based on Arthur’s blood results.
Lorenzo then said that the fee could be waived because the 24-hour vet had not put the correct paperwork in place. However, by this point, Arthur had already been through the operation, making this offer both meaningless and deeply upsetting.
This only highlighted how disorganised and contradictory the care had been.
Arthur survived the operation, only to die at home four days later.
I have effectively paid £2,000 for my cat to be brought back to life and then die twice.
Since then, I have tried to raise these serious concerns with the practice manager, Emily. After one dismissive reply suggesting I had “misunderstood” due to it being an emotional time, she has ignored all further emails. Being ignored after the death of a young pet, especially when there are clear inconsistencies and unanswered questions, is appalling and deeply unprofessional.
There was misleading information, contradictory advice, poor internal communication, no accountability, and blame subtly pushed back onto us as owners. To then be ignored by management is frankly disgusting.
This experience has caused immense emotional distress on top of the loss of my cat. Based on my experience,
DO NOT TRUST THIS VETERINARY CENTRE,
particularly in emergency or critical situations.