Fantastic customer service put us at ease with friendly chat. They certainly know what they're talking about & very knowledgeable with products & understanding people needs. We were able to test out t... See more
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Review summary
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Reviews shaping this summary
The sales person ,Shane, did the first most important thing : he listened. He then found the perfect appliance for my husband’s needs. We were offered an alternative so we could make an informed d... See more
Romford showroom. Looking at mobility scooters/chairs. Luke assessed and suggested suitable scooter, with several test drives, made sure my wife was content, that I could dismantle the scooter and lo... See more
Ordering process great. Phone call after order from careco to confirm and check everything was great. Issue with logistics which has been rectified super quickly by Nathan. Thank you so much. Just awa... See more
Company replied
Company details
- Mobility Equipment Supplier
- Bedroom Furniture Store
- Hospital Equipment and Supplies Store
- Wheelchair Store
About CareCo
Written by the company
We're the UK's leading mobility retailer making every day a better day for our customers.
You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.
Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.
We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.
With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.
We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.
Reasons to shop with CareCo
Written by the company
- Price Match Promise
- We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
- Which? Trusted Traders
- Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
- 30 day returns
- Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
- Which? Best Buys
- Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
- Showrooms nationwide
- Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
- Shop the biggest brands
- From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
- BHTA members
- We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.
Trusted by Which?
Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.
Contact info
1 Turing Court, CM77 7AT, BRAINTREE, United Kingdom
- 0333 015 5000
- sales@careco.co.uk
- careco.co.uk
4.9
Excellent
71K reviews
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Luke was very friendly and helpful…
Luke was very friendly and helpful explained everything properly to us all and time wasnt a issue . Also luke was very polite.
May 30, 2026
Shower stool from Care Co
Suitable product selected from online display. Order process straight forward and good communication regarding delivery which was quicker than expected (2days)
Well packaged shower stool was easily assembled and appears to be well up to our expectations. Thank you Care co and DPD.
May 28, 2026
Very helpful staff
Very helpful staff, thank you.
It was great to be able to try out the Walker/Rollator before you buy and be advised on how to use it correctly and how to fold it easily. Thank you Coral.
May 30, 2026
Amy was great.
Amy was great she had time to understand my needs and then explain my options.
May 29, 2026
Had a problem ordering online but the…
Had a problem ordering online but the girl who answered my call confirmed the order was processing but also rang me back to confirm, very helpful
May 30, 2026
Katinka Hobers smoothed my way and has…
Katinka Hobers smoothed my way and has given me every assistance since my purchase.
May 29, 2026
Excellent service.
Excellent service.
Quality items and quick delivery.
Thoroughly recommend CareCo.
May 29, 2026
We were served by a young man called…
We were served by a young man called Simon.He was very attentive.Answered all our questions.Made sure the scooter fitted into boot of car,and I could lift it.He is a credit to the company Thank you for all your help.
May 29, 2026
Branka was very helpful and easy to…
Branka was very helpful and easy to talk to
Made choosing our item much easier.
May 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from CareCo
*Update* 30/05/2026 11:40AM
Good morning Patricia,
Thank you so much for taking my call earlier it was really lovely to talk to you and understand more regarding your feedback. As discussed I have sent you over an email with the details of our call.
If you do require anything else please do reach out I will be happy to help.
Have a great weekend !
Kindest regards
Ellie
_______________________________________________________________________________________________________
Good morning Patricia,
Thank you for your feedback. We’re sorry to hear about the confusion regarding VAT and the delivery charge — we understand how frustrating this must have been.
This isn’t the experience we aim to provide, and we’d like to resolve this for you as quickly as possible. A member of our team will be in contact with you shortly to review your order and ensure this is put right.
Kindest regards
Ellie
Ordered online so I didn't see any…
Ordered online so I didn't see any staff. Having bought one of their products before, I knew the quality and price would be great.
May 4, 2026
Service from staff on site was very…
Service from staff on site was very good. We have purchased twice from the Leeds store and on both occasions we felt the staff were excellent.
May 5, 2026
Very helpful in explaining how to use…
Very helpful in explaining how to use equipment. Pleasant and courteous.
May 29, 2026
The item purchased arrived on time and…
The item purchased arrived on time and in good condition.
March 4, 2026
Got a great service
Got a great service at this shop. The lady that served us was very helpful and patient.
Will definately be using this shop again as they seem to have everything.
May 29, 2026
Debbie
Debbie, the assistant in Exeter was excellent. Very helpful and patient. My phone call was the first time I had ever contacted your company. She gave an extremely positive impression of the company.
May 29, 2026
Friendly staff Happy to Help on first…
Friendly staff Happy to Help on first day open at Stockton On Tees.
May 29, 2026
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff. Willing to help and advise, needed a new Rollator shown a few allowed to test them. Choice between two, unsure but still have you time to retest and make my mind up. Thank You.
May 29, 2026
You couldn’t get someone more helpful…
You couldn’t get someone more helpful and customer friendly than Jason.
May 29, 2026
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