CareLineLive - UK Reviews 104

After one of our colleagues who dealt with CLL fell poorly, the rest of the team then had to step up and get more involved with using the software, the CLL team have been exceptional in providing support and help.
The support team could not have been any more helpful, professional and just altogether amazing in supporting us on every situation we have needed help with.
Thanks to :Colleen, Dawn, Sarah, Donovan, Jay, for all your assistance.

I have used a few different systems over the years but this is by far the easiest, most straight forward one. The support you get is excellent and the training is fantastic. I would 100% recommend

Careline is the best ECM we have used; It has all that is needed to complete a concise care plan.
The support that we receive when we have a query is so quick.
We have never had an outstanding query for a long time because, as well as raising a ticket, the AI gives you advice on how to find the answer. Even then, the team will contact us to ensure that we have found what we need.
And in addition, they have carer awards monthly. This is a lovely touch and much appreciated by those in the sector.

Messaged to raise a ticket for a question regarding the app i had a Very quick response within 5 minutes it was all fully explained and easy to understand with links to photos of which buttons to press very helpfull

Great customer service from the support team.

I moved from a different system to Careline Live and it was one of the best things I did for my business. The system is easy to use and navigate around and is full of features I didn't think I would need but have saved me a lot of time.
The support team is very responsive and absolutely brilliant, nothing is too much trouble for them and they always have the answers. All I have to do is pick up the phone and I can get my problem solved straight away. I can not praise the support team enough, especially Colleen and Dawn you are an absolute asset to Care Line Live with all your knowledge and information on the system :)

Disappointing that the CareCircle feature of the App doesn’t show real-time carer check in/out times unlike other similar apps. It’s important for family members to know when carers arrive and leave the property. The time entered for completing tasks doesn’t quite do the same job.

I spoke with Collen this morning, trying to change the rates on a contract that was changed on our system incorrectly. Collen helped me through the process and spent time explaining until the issue was resolved successfully. Excellent customer service.
Thank you Colleen for your help this morning.
Karen Bardoe Caringlinks Ltd Derby

A great experience with customer support, after a painful exit from a previous provider, it is refreshing to deal with people face to face and not be charged the earth for it. Would definately recommend this provider, they really do care that you are happy with their product and service

Very fast responses to any queries raised. Each step has been carefully explained and follow up checks from the operators welcomed.

I've had great support from the CareLine team. We are coming away from another software provider and we find CareLine is much better and easier software to use with far more functionality. Happy to recommend to anyone looking for a system to help with their home-care business

Recently moved systems over to CLL and couldn't be more helpful with any queries or issues we're having!

Always very fast to respond and very friendly team

Extremely helpful, fast and reliable team.
Always a pleasure to deal with.

Careline Live has transformed the way we manage our home care services. It has enhanced our operational efficiency, improved our ability to deliver high-quality care, and provided peace of mind for both our staff and clients.
The customer support from Careline Live has been exceptional. Whenever we have encountered issues or had questions, their support team has been prompt, knowledgeable, and genuinely helpful.
They also offer comprehensive training resources that have been beneficial for onboarding new staff.
I highly recommend Careline Live to any home care agency looking for a reliable, comprehensive care management solution.

Sarah at CareLineLive is a valuable source of information. She managed to talk through a solution over the telephone to a very satisfactory solution.
Thank you

The only fairly priced product on the market without the sneaky hidden contract clauses that bind you into everything at extortionate prices with evergreen clauses.
Been using CareLineLive since Oct 2022. Onboarding was well structured and delivered really well without the heavy charges attached by many companies.
It has great core functionality and is a relatively new product in the market so whilst it doesnt come with as much of the frills as other more established products (most of which are not used by providers using other solutions) the pro's of a less complex solution far outweighs the cons. Support has always been top. Rarely have i not been able to speak to a person although this does lack over periods such as wk ends, public holidays and xmas period being reduced to support for critical failures only. all the support team i have engaged with have been mature, with many years of experience and in depth knowledge of their area of the product that they specialise in and great knowledge of all other functions of the product.
The product is stable (so far so good) and i have no reason not to recommend based on our experience so far and have done so many times with a lot of companies i have signposted now with CareLineLive - none have come back to me to complain or protest. This is not a bespoke system but has much of everything you need to support business functions of care management and rostering. The reporting function is great and exports most data into excel in csv format allowing you to roll the data round to analyse as you wish. Invoicing has never been easier and full functionality controls and access management are at your fingertips making assigning permissions to job roles as easy as it can be with pre populated templates for job roles in place to work from as a baseline. It has met the standards required to be registered on the DSCR approved supplier list which is now required of many tenders and contract specifications and uses API for integrations with 3rd party applications which CareLineLive seems to do seamlessly (as with our experience) and without cost. If reviewing on the product and support alone, it would get my full 5 stars. To achieve the extra star from me i would like to see greater partnership working and collaboration with customers for development priorities. When comparing like for like with other products and factoring in fair and sustainable pricing, CareLineLive stands out and stands tall from all the others that i researched and had Demo's of. I have used care management and rostering software for over 20 yrs now. With other platforms used i have had regular cause to always be nervous of the products stability and the sheer frustration of the crisis that poor support and and response causes when things are not working as expected. This has always left me with regrets on hindsight. So far - i have never had any cause for any anxiety caused by CareLineLive. As the RM with the responsibility for safe day to day operations and delivery of the service we provide i really value this and now sympathise with others complaining about the product and tech they use whilst this is now a distant memory for us thanks to CLL -so far so good!

We have been with carelinelive for 4 years now and find the system great, its is very user friendly with Help at the touch of a button. Careline are always close by to help and assist with any issues and do so in a promptly manner understanding the importance of reaction time to ensure we keep delivering our care. All round great company and great staff.

I had been briefed very professionally to use carelinelive. I really appreciate the efforts and patience of Donovan. Thankyou so much.

The service is very organised especially the support documentation. There are articles as well was short videos to help us when get stuck. Excellent work from the team!