Must have for care agencies. Excellent technical support and all information held under one App. Not only will It support management but also staff. The EMar will prompt to ensure that all medication... See more
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Location
Switch locationThe Business Park, Maydwell Avenue, RH13 0AS Slinfold, West Sussex, GB
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I had another excellent training and support session today with Lewis Harman from CareLineLive. We covered a wide range of important areas including split schedules, NDSA agreements, assessmen... See more
Company replied
I’ve been working with CLL for over d a year now on a really large rollout project and their support and flexibility with us has been outstanding. Sarah has been a huge help as has the rest of the t... See more
Company replied
Disappointing that the CareCircle feature of the App doesn’t show real-time carer check in/out times unlike other similar apps. It’s important for family members to know when carers arrive and leave t... See more
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Company details
Written by the company
CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the United Kingdom and Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family. Subscription includes CQC and CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty. Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025.
Contact info
The Business Park, Maydwell Avenue, RH13 0AS, Slinfold, West Sussex, United Kingdom
4.7
Excellent
104 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Best ECM on the market
We moved from another ECM provider at the end of 2022 due to non responsive to issues that we were raising. We are happy to be working with careline live as they respond quickly to queries. We also noted that their development team is always working as we have new additions/ features from time to time that are enhancing the use of the ECM. CareLineLive are really good and the customers love the app where they can see the care support given to their loved one in real time. Thank you CareLineLive we look forward to a long term partnership. Hondo Tigere ( Director- Together in Care Forensic Ltd)
January 22, 2024
Unprompted review
Reply from CareLineLive - UK
Thanks Hondo! We love working with you! Josh
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