Carephonewarehouse Reviews 77

Called by Car Phone Warehouse (CPW) to upgrade my phone which included extending my contract with Vodaphone.
Phone received, however, the specs were lower than that which I had so returned the phone and asked them to cancel everything. - Confirmation received from CPW.
Contacted Vodaphone to ask when I am out of contract only to be told it had been extended by 18 months due to a phone upgrade with CPW. Informed them that the phone was returned and asked CPW to cancel the agreement.
Contacted CPW to discuss the issue, they said it was Vodaphone at blame and promised to call them and contact me to confirm.
A week later, nothing. Called CPW again, asked for evidence they had cancelled the extended contract. Was informed I had to submit an Access Request Form. This was done and received almost 30 days. This only contained hand notes, nothing to prove it had been cancelled however, there was proof a new contract had been initiated.
I even went into Currys and spoke to a representative from CPW there. He kindly contacted them, give his ID details to them and proceeded to discuss the issue to try and resolve the situation. After a couple of minutes, he put down the phone. He apologized saying he found the operator ignorant and not wishing to help.
Umpteen calls between CPW and Vodaphone, finally Vodaphone informed me they had received confirmation of cancellation on 30th August. Almost 3 months after my initial enquiry to CPW.
CPW argued they have the evidence to prove they contacted Vodaphone to cancel the extension of the contract, however, the only evidence they have produced is a remark entered on their computer.
CPW entered in their remarks (in ARF) 'Ask the customer if he has tried to upgrade a second time, if not contact Vodaphone to sort out' No call received.
CPW asked if they could close the case. When I said no, they said 'We have reached a deadlock and a letter will be forwarded to me within the next 30 Days'
10 days on and still nothing.
Can you believe NOT ONE person was willing to call Vodaphone to discuss the issue and try to resolve the situation?
How disgusting. Do you employ these people to project a professional image of the company and deal with situations such as these?
My opinion, Proffesionals, NO, Incompetant YES.

Update: Just spoken to car phone warehouse customer services team ( well currys actually) Told me that if I dont give them my mobile phone number they cant chase up the complaint!!! So now I have to give my mobile number out, the one I received this disgusting call on!!! Aint gonna happen!

I am disgusted with the cold calling call centre from Care Phone Warehouse. They called me from 02089544699, telling me that my mother had recommended me for their latest offer. My mother died 24 years ago! Disgusting, absolutely disgusting. Wouldnt deal with them now what ever their wonderful offer was!!!

why do you keep phoning me . go away . number used 02038588541 . same non english person all the time . this is stalking .

I am sick & fed up with this company constantly phoning me even though I have asked very politely, on numerous occasions, for them to take me off their call list. Call handlers are often abrupt &/or hang up.

Carphoine warehouse are breaching FCA rules on consumer credit when you purchase their phones. I was promised a good deal via a cold call as they are aware your contract is up for renewal - £23.99 for a iphone 7 with unlimited/calls/texts and 10GB of data. when it came the attached documentation said it was 1 GB not what I agreed. They delay dealing with you as much as possible, they lied, despite 8 calls to them, they again kept lying saying the contract is with ID mobile and you have to deal with ID mobile - who by the way were superb. CPW then try to say you are outside the 14 days so you are stuck with it!! .... when you complain again they guarantee it will be investigated (another 5 days ) and never call you back or close it off. When you complain again they state a senior manager will call you - never does ...!.

THEY ARE ACTING THE SAME WAS AS PPI WAS SOLD IN THE UK SO THIS IS CONSUMER CREDIT FRAUD AS PEOPLE ARE BEING CONNED INTO ENTER A CREDIT AGREEMENT OVER 24 MONTHS FOR SOMETHING THEY DID NOT AGREE TO - STAY AWAY FOR CARPHONE WAREHOUSE AS THEY ARE CORRUPT AND DON'T CARE ABOUT CUSTOMER SERVICE.

THE FCA HAS TO STEP IN AND I WILL BE REPORTING THEM LATER TODAY - WE HAVE TO PROTECT VULNERABLE PEOPLE AS TBHIS HAS REALLY CAUSED ME HELL SO FOR AN OLDER PERSON, IT COULD BE THE FINAL STRAW.

YOU HAVE BEEN WARNED
lee williams

I bought a phone with a contract on line with a upfront payment.I also cancelled my previous contract in the hope that I will get this new phone and contract the next day as I was promised when singing up. I was suppose to recieve the phone the next day, but receive a email telling me that there is a delay with my phone and it should be resolved with in 24 hours. I waited till the Monday since it was weekend. However, on the Monday still no phone and when check the status of the deliver it stated unexpected delay with my phone. When I called carphone warehouse they tell to call dpd as dpd already picked up my phone. When I called dpd, they tell me that the phone has not be scanned since the day I purchased it. Then dpd tell me to call carphone warehouse and tell them raise a missing parcel investigation. When I call carephone warehouse they tell me that they are investigating and it will take between 3-5 working day. During this time they will not cancel or re-send a new phone and I'm without a phone for a week. I explained that I'm without a phone as I cancelled my old contract and needed a phone and the fact this has nothing to do with me and they should resolve between themselves and if they could cancel that missing phone and re-issue me a new phone, but they said they could not do that untill the investigation is complete. I think this a ridiculous way to do business and they had no concern in regards to me not having the services that I have already paid for.

It's a shame they don't consider their customers needs and their customer services skills is shocking, especially from their supervisors.

Really disappointed and will not be doing business with carphone warehouse again.

Bought a top of the range phone with unlimited everything. Two months later phone went haywire. Sent back to CPW who after a couple of weeks wrote back stating that they were unable to fix it and didn't have another phone the same colour available but had a black one instead. I refused on the grounds that I really wanted the Orange one, part of the reason why I bought it in the first place. Two days later received old phone back with letter stating that phone was water damaged and as such not covered by CPW's warranty!! So then why did I initially receive an offer of a different colour one. Furthermore, was told that despite having an ip68 rating that guarantees phone be waterproof up to 1.5 metres below the waterline for 30 mins minimum, CPW state that the damage may have occurred in a steamy kitchen or the like!! One big sham. Company is awful. They have no idea what they are doing and any further communication asking why first I am offered a different replacement only to then be told that actually no, it isn't covered, goes ignored. Truly awful company, suggest avoiding at all costs.

Worst customer service ever paid insurance for three years at £15 a month also paid full price of contract for a year after contract was paid up phone broke went to the store couldn’t remember Apple ID or password so they refused to pay out utter scam

Staff at Harrogate branch are first class. Managed to get me out of a mobile contract that has taken six months to achieve. Well done all. You went above and beyond.

They offered a free gift with a phone purchase. To claim the free gift, I have to contact a third party with a proof of purchase from Carphone Warehouse. However, they don't provide invoices or receipts with online purchases. I have been chasing them for 3 days to provide an invoice and telling me they will send on an email that never arrives. Don't waste your time with them. Just shop from any other website. It's ridiculous that they will not provide receipts or invoices for their sales.

not impressed. very slow website. not easy to use.

Don’t use that scum company!
I’ve ordered phone online, phone doesn’t work properly and it’s a huge problem to exchange the phone or cancel the contract. AVOID!

Got a phone from these clearly states on the website you can return to any store within 14 days they will not take it back in store went to Stockport peel centre Store dirty smelly store unclean filthy place clearly misleading information for customers on there website wasted my time on the phone chat as well Completely aloof staff run by parasites got no were talking to them.Avoid buying from these clearly run very badly from top to bottom AVOID DO NOT GIVE THEM ANY OF YOUR MONEY BETTER STORES OUT THERE.

This company do not deserve 1 star.
The worst customer service experience I have had in all my whole life, they are an absolute disgrace and should be shut down.
They offer 30 day return/cooling off period, but don’t hold up to it. I returned my phone after a change of mind and wanted to replace with a different model just 5 days after receiving, 2 months later and they are still not processed the return (I have confirmation it was delivered 24 hours after sending) they were unable to send me the new phone I requested so they cancelled the contract (or so they said) they are now still charging me for this contract and phone and now telling me that I can’t cancel the contract, even though they told me it was cancelled and guaranteed me I would not be charged. I ordered a new phone with another company weeks ago, I just want to be done with them. Every time you speak to them they completely contradict the previous adviser.

How the hell can a company as terrible as this can still be trading?!!

purchased an Huawei p30 lite SIM free with free gift (Huawei fitness band) the gift was advertised as not being added to basked however will be delivered within 28 days. I purchase handset 11 days into the promotion.

I've had the phone 28 days and no fee gift has arrived, I actually ordered the phone on 11/04/2020

I have emailed directly and using the email address on here asking if they Could look into this before I leave my review on trust pilot however had no reply.

Carphone Warehouse have miss-sold me my phone, they rang/text/emailed constantly saying my contract had came to an end and it was time to upgrade. I answered one of the calls and decided to get a new iPhone, the sales man confirmed my contract had came to an end and was very clear they would be no extra charges. After I received the new phone I found out I will still in contract and that it was going to cost me over £100 in charges (I didn't think to check as I didn't think carphone warehouse would lie to me like that). I have rang and rang to talk to someone and can never get through, and they just dont get back to me. It is a terrible company and I have been completely scammed.

Would have given 0 but it wouldn't let me. This is the worst online live chat help ever. Was on there for 1 hours 35 minutes then it was time for them to go home for dinner and I was left with 10 messages of 'your wait time is 2 minutes 1 second' so I had to give up. Couldn't even get an email of the conversation. And still not received my new phone. Very disappointed!!

Do not shop at carphone warehouse. website is misleading. What store has click and collect for in stock item but has to be delivered to store from different stock??? Not until order placed do you see it has to be delivered to store, then says in email could take 48 hours. My payment was checked by my bank as unusual activity-declined payment- have a text from them to say payment would not be taken, so I went to store to buy instead. All good or so I thought.... 2 hours later, yes 2 hours later CPW put it through again without asking or checking with me and now I have to return the unwanted item that was not authorised by going to store to collect then authorising return, back to DPD local to send back. why can't this be dealt with in store?? Unhelpful customer helpline, couldn't cancel item at 5-30pm as everyone had gone home.... unhelpful, grumpy, uninspiring staff in store. Really, REALLY shoddy service and system. I will never shop at CPW again and advise you not to. There are many better stores available and am regretting ever using CPW for what should have been a very simple purchase :(

Constant cold calling/emails/texts despite asking repeatedly to be taken off their mailing/call lists. Must have got my details having been a customer in the past. Borderline harassment.

My phone is really nice quality thanks guys