Carhartt Work In Progress Reviews 1,089

Love the quality of the clothing. Love your advertising. A size guide would be helpful as mostly the sizes are bigger than other stores. I like the work wear look, and Carhartt do the best work wear.

I recently purchased the OG Active Jacket - 12oz 'Maitland' Denim in Washed Black. This is their winter version.

First I want to say that aesthetically, the jacket is beautiful. It is a very faithful recreation of the J130 Active Jacket and I must commemorate that. This is where my praises stop.

As someone who owns the Carhartt Europe (not WIP) version of their own Active Jacket, the J130M, I must say that this Carhartt WIP feels cheap and like a cash grab. I understand that the purpose of WIP is mostly fast fashion, that's ok, but when you spend £220 on a jacket, expecting something a little better than what Carhartt Europe has for around £150, to find out that it sucks in comparison, kinda sucks! I understand that the J130 had only one interior pocket, but do you really think die-hard fans would've come knocking at your door if you included a secondary, zip pocket, as found on Carhartt Europe's one? I don't think so. It would've been nice. The pocket we do get isn't great either, it's a hook-and-loop velcro close pocket and you'd be lucky to get your phone and wallet in without making it uncomfortable to wear. Considering the fact that this jacket is very baggy, you'd think there should be a lot of room for pockets. The denim used for the exterior shell is also pretty poor, the exact same thickness you'd find on their 12oz jeans, it'll snag fairly easily and definitely shouldn't be worn as workwear. The interior lining appears to be entirely blanket lining at first which was a welcome surprise until I realised that the arms are nylon quilted, which defeats the purpose of the body having the blanket lining, no use calling this a 'winter' jacket whenever my arms will be freezing! So to remind ourselves, so far we have learned that this is nothing more than a fashion piece, which is worse than the jacket they tried to recreate, but also worse than the jacket sold by Carhartt Europe but significantly more expensive, but this isn't the end of my review and experience!

I reached out a little while after purchase, initially just to provide some solid feedback and pointers on how I think that the jacket could be improved so that all customers are happy. All around improvements. I was greeted with a very copy-paste feeling email asking for photos of the "defect" that I had apparently claimed I had?? I replied back basically just saying that they hadn't actually read what I wrote and that I was just wanting to leave some feedback. The next response I got was again very copy-paste, basically just describing core features of the jacket I just bought, thanks, I know. I was trying to tell you how it could be improved? Very confusing stuff. The last time I tried to contact Carhartt WIP was today actually, as I was wanting to return my product only to find that for some reason I was met with a page saying "Nothing in this order 720**** can be returned." Why? I don't know! It's within the 60 days, nobody has inspected it, the tags are still there and so is the original box! I didn't purchase this as part of a sale event either, so I really am left dumbfounded. How can their policy not apply to me? In fact, I'm left with a product I don't like, a pretty poor taste left in my mouth from a customer service team which doesn't seem to want to help or listen, but instead follow a script, and £220 less in my pocket that could've been spent better elsewhere.

I highly doubt I will ever be back and will be sticking with Carhartt Europe, this is upsetting as I really wanted to like Carhartt WIP. I also wanted to like my jacket, I also wanted to get my money back after realising I, in fact, don't like my jacket at all! But sure.

I really hope that I can come to a solution that's better than trying to desperately sell this on Depop/Vinted for a fraction of the price. I'm beyond disappointed Carhartt WIP.

No problems. Carhartt is my favourite brand. Wish they gave me freebie’s.
I can’t always afford to buy stuff I want.

Thank you Carhartt for replacing my rucksack when the strap broke. Much appreciated.

Got some dungarees/ overalls as a gift and the clip/ buckle thing that connects the strap snapped off for no reason after wearing them over a few weeks. I didn’t have the receipt from the buyer. It’s difficult to find this style of clip online (since found similar on Amazon), and I was stressing that I might not find a replacement that matches. I emailed WIP. They responded within a couple of days, saying they’d try and source replacements. Replied again a couple of days later after arranging to send some from Germany. These arrived today (two sets) and a couple of random Carhartt stickers). These were easy to fix using pliers to loosen the fastening at the bottom, then reattaching with pliers and using a hammer to lightly hammer the fastening shut. No sewing required and now I can wear my dungarees again! I practically live in dungarees and since receiving these as a gift, they’ve been my favourite pair.
Fabulous customer service. Usually the clothes are hardwearing and don’t have issues like this, but stuff happens and was pleased to get this sorted very quickly, and be back in my favourite dungarees. And at least I have a spare clip/ buckle just in case.
Being able to fix the issue easily rather than what many companies would do and send a complete replacement pair of dungarees then the original ends up in landfill, is much more sustainable.
Will definitely be investing in more from this brand, although I am already a regular buyer of Carhartt (just not of WIP yet). Great quality, hardwearing and if something goes wrong, the customer service is awesome.
Thanks for making a dungaree wearer very happy.

Great after sales services.

Dishonest money grabbing company

On June 20th I bought 300 pounds worth of clothing from their latest sale. I paid for home delivery because I was not able to drive to the closest town and I live in the countryside. I was waiting and waiting until it felt too long of a wait so I checked the track of my delivery from UPS. On the system it said that the items could not be delivered and they were redirected to a collection point in town. No reason was given for not being able to deliver to my home address and most importantly no email or message was sent to me to make me aware of the change. I discovered it by checking the track information.

Contacted costumer service and was told that I now had to either go and collect the items or wait for the maximum time allowed for the item to be collected and then wait until the items where delivered back to the warehouse before I could have my money back. The items arrived back to the warehouse on July 12th. In the meantime I opened a case with paypal as I never even saw the items but after three weeks I was still 300 pounds shorts because of their negligence.

At this point is when costumer service was at the peak of their dishonesty by blackmailing me to close the case if I wanted the refund and this is the email I received word by word:

“Hello,

Once a claim is open with Paypal, we are unable to refund, if the claim is still open.

As soon as the claim on Paypal is closed, you will get your refund.

If you need any more information, please fell free to let us know.

Best regards,

Maddy”

So I send them the guideline from PayPal which says to never close a dispute or a claim until you have the money back in your PayPal account. Following that last email they agreed to issue a refund and yet today I still haven’t received any money as apparently it will take up to 7 days for the money to get into my account. Over a month since I paid and btw the claim is still open. What a shame as this was one of my favourite clothes brand and I have bought so much from them over the years. I was expecting a honest and prompt resolution to their mistakes.

Great and quick customer service, amazing people!!

As one would expect…. A nice bonus sticker

Service great all round, packed with care, dispatched quickly and convenient delivery. Quality terrific as all Carhartt wip gear always is. Happy buying experience

Very fast response and excellent customer service, one of my all time favorite brands

Ease of ordering, slick delivery.

This returning customer will not be returning.

I placed an order online, for an outfit for graduation. Only 1/3 items turned up, I knew straight away by the size and weight of the box that it only had part of my order in it. I reached out to customer service asking, when the rest would be arriving and they have now launched an "investigation" as "everything should have been in the box". I have done everything I can to help assist them with the investigation, I have sent pics, I have weighed the box with the one item in it and sent pics of that and the weight shown on the postage label, I have contacted UPS who have then sent me back to Carharrt WIP customer services.

However, Carhartt WIP customer services refuses to refund my money/send me my items that I have paid for or answer any of my questions regarding a solution.
They have said it will take up to 4 weeks, in that time the event I wanted the items for would have passed and the items which were in the sale may then be sold out.

So I am currently waiting up to 4 weeks for them to "investigate". Meanwhile they have taken my money not provided the goods or any clarity on a solution, I don't know where the items are and what else I can do to assist them.

What is the solution here? This is the worst and most frustrating customer service I have ever experienced.

I've bought from carhartt-wip multiple times. Never had any issues. The quality of the clothes is great. I've also returned orders multiple times without any issues.

Really nice quality clothes. Great costumer service and fast shipping.

As a regular customer who exclusively wears the Carhartt brand, I have mixed feelings about writing this review. While I consistently appreciate the quality and style of Carhartt WIP products, one persistent issue undermines my overall experience: late deliveries.

The delays are primarily due to their Europe-based warehouse. If you are expecting a quick turnaround on items, my advice is to plan weeks in advance and be prepared for potential delays. Despite this inconvenience, the products themselves remain exceptional and worth the wait.

Great T-shirts! My new favourite brand

Fast delivery, great top! Looks good, feels good! 😊

The employees in the Cannock outlet store that served us Saturday , were rude and disrespectful they had no time for us when we were making the purchase I returned to the store to return the item where they stated that we were unable to return anything due to company policy. I explained why I wanted to return it and she said she was the manager and was there on the day i never saw her at the time we were there , either way she couldn’t do anything unless it was faulty I pointed out that there was a pull as small as it was on the item in question but apparently it was not deemed faulty enough then to issue me with a refund and her head office would “kick her head in” great turn of phrase but I would avoid in all honesty purchasing from this company they don’t care about customers just the money they can squeeze out of you not at all impressed the way you treat customers I had great service from all the other stores at the outlet today and parted with a lot of money but needless to say we won’t be wanting any more products from a dishonest company like carhartt

This company use UPS to deliver their products. Its a totally incompetent delivery service. I have been waiting over 2 weeks for a shirt. UPS have apparently tried to deliver the item 3 times but I have been home on 2 of those occasions and definitely no attempt was made. UPS are also incredibly difficult to get through to and actually speak to someone.