Carhartt Work In Progress Reviews 1,089

Easy straightforward browsing and checkout. Also, very simple and fast returns process if needed.

Great company and good quality products. My order was processed without any issues. I ordered two sizes and returned one. The return was handled promptly without any delays. Will be ordering from this company again.

Site is really easy to navigate. Great range of products and reliable sizing aids. Top-quality products with quick and easy delivery.

Great durable products that are stylish & everlasting. My Detroit 'OG' Jacket arrived on time & in perfect packaging with a thank you sticker 🙂

Really not happy at all. There is no delivery options. I paid £6.50 for delivery but the garbage ups decided no one in so delivered to their access point without trying to knock on my door. Ashamed
The service is much more important than the products.
Order Number: #7416680

Returns are made practically impossible from their site.

Poor quality clothes and even worse customer service

Washed a new shirt once and it started losing colour. CS blamed it on the washing machine being too full, as if they were there to see me wash it!

£80 on a shirt which I've been able to wear once!

Quick, easy, free delivery - and the trousers are good quality.

What an absolute joke of a company! Not only is the quality of the product bad, the customer support is even worse. In questioning the exchange process and why they wouldn't hold my item, they immediately met me with legal jargon as to why it is my fault. Not taking accountability for THEIR system or why that system might leave me feeling outed. I don't normally write many reviews but had to warn people of these snake oil salesmen. I could have all the money in the world, and wouldn't spend a dime here again.

after initially having had a poor experience with Carhartt recently , they redeemed themselves by sending me an apology and refunding the cost of the item in question and the other item I had bought with it. I am grateful for that , just sorry we had had to have the initial unpleasant experience. Faith restored in Carhartt .

- Poor quality goods.
- Wallet broke after 8 months, a mechanical plastic button popped.

Carhartt WIP consistently make excellent quality clothes. I'd say 80% of my wardrobe is made up of WIP products and they never disappoint, be it jackets, hoodies, shirts or trousers they are of great quality and workmanship. The only place they can falter a bit is in the sizing of T-shirts, they are almost always too long, the fit elsewhere is great however. Overall, Carhartt WIP make great clothes that are made to last, even down to the stitching. I can whole heartedly recommend Carhartt WIP to anyone. A few other things to note would be they do ship from Germany and there can be occasional delays, in addition the brick and mortar stores are really quite nice with a boutique like feel however the it can feel like sometimes the a few of the staff come across as a bit judgemental but perhaps that's just me.

Normally I like Carhartt clothing but I have to leave a bad review for the caps. Been trying to buy upwards to ten caps this last year and have to return because of the way they were sown. Either the whole side of the cap is larger than the other side which is really weird. Or the brim is scewed, and I don't mean scewed a little bit. Something seem to be up with cap manufacturing this year, Carhartt is not the only brand.

Also by the way the caps is too large.

After weeks of not receiving my order, I contacted customer services only for them to inform me that it was actually cancelled by them for no reason. Seems like if I didn't contact them, I wouldn't have been informed. They told me I would receive a refund within 7 days, but this was over 2 weeks ago now and I'm yet to receive my money back.

Bought two Carhaart 'Duster' Hoodys for £65 each on sale. Unfortunately, during the first wear I spilt toothpaste on one hoody. It was removed immediately then washed as per the recommended settings on the label.

After washing, the two areas where toothpaste has touched the garment had gone visibly lighter and the hoody string had fallen out!

I got in touch with Carhaart and they advised me that they do not use dye fixing agents on their cotton items to be environmentally conscious, so the items will fade a lot quicker than if this was the case.

I'm dissapointed as Carhaart advertises itself as a hard-wearing workwear supplier, and a very expensive hoody has two noticiable stains after a few hours wear and a single wash.

Carhaart should make clear it doesn't use fixing agents on its 100 percent cotton clothing and that this means they will stain incredibly easily.

Edit -

In reply to your response. I did not rub an existing stain with toothpaste. I spilt toothpaste on the top the first time I wore it, I removed it with cold water. I then washed it in a washing machine immediately as per the instructions on the label and air dried it.

The dye has totally lifted where toothpaste made contact with the material. It was a non whitening toothpaste. I would expect a hoody that retails at £130 and is advertised as hard wearing to not look stained and worn after something like this.

I also understand that 'garments will wear eventually' due to the nature of the dyeing process - but please understand this was the first day I wore the hoody, I'd only taken it out the packaging that morning! I also note that you have not acknowledged the hoody string falling out after a single wash, as the ends of the string are not knotted!

In addition, I am aware that this is my issue as I spilt the toothpaste. But, I would have never bought such a delicate item had I been aware how easily it could be ruined by a day to day activity.

I ordered a large item, but the product I was sent had a medium internal label, with a large tag.

I appreciate issues like this occur sometimes, so went to the Carhartt WIP customer service team to try and arrange a refund/return.

After a week of back and forth with the team, with very slow replies from them, we established that the item they had sent was missing an internal wash label/item code. Because of this they are now refusing to help further, and are actually accusing me of trying to send back a different item.

I am at my wits end trying to resolve this. I have purchased from Carhartt WIP directly before, and have purchased their items from other sellers many times without issue. But the level of service received this time is shocking.

If they have sent me a defected or none genuine item then this is on them, clearly this is an internal quality control issues. To treat a customer like this is a disgrace

They sent the wrong sized item, the item did also not include the washing label. When sending multiple photos and emails (which is a very delayed response) I am now told the item is not genuine and I am being asked to send the ‘correct’ picture of the item! Which leads me to believe that the CS team believes I have sent pictures of something else?! I have sent the correct picture multiple times and have sent pictures of the box, label, tracking ID & I am still getting nowhere. I ordered direct from the website and I am now being told the item I have received is not genuine & not the correct size. I am now out of pocket and shocked as to how they can send me something that isn’t genuine?? AVOID. SCAM.

Great Brand! Great Ethos!
Dont change a thing!!!

I ordered two shirts and was completely reliant on the sizing guide on the website as I hadn’t purchased or worn Carhartt button down shirts before. They were spot on! Couldn’t be happier! Thank you!

Ordered 4 items of clothes for my son from their sale - £179. Was delivered a horrible decanter and two tumbler glasses! Have sent the customer service dept two emails and have had no response so far. How did this happen???