Carhireexcess.co.uk Reviews 

1,851
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the affordable pricing and the user-friendly website, noting that it is very simple to arrange comprehensive insurance coverage compared to traditional rental desks. Consumers consistently appreciate the transparent terms, the fast and straightforward claims process, and the significant financial savings experienced over time. However, some people mentioned encountering communication difficulties, such as phone lines disconnecting or specific claim portions being denied by the provider. A small group of reviewers also felt that the service did not meet their personal expectations, leading to frustrating experiences and wasted money.

What people talk about most

Price

Customers consistently note positive experiences with price, highlighting competitive and fair rates that... See more

User experience

People report positive experiences with user_experience, highlighting that it is very clear and easy to... See more

Service

Users describe positive interactions with service, highlighting efficient communication and affordable... See more

Claim

Reviewers highlight positive aspects of claim experiences, consistently noting that the process is swift,... See more

Website

Customers had positive experiences with website, finding the online platform easy to use, navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to take out the insurance at short notice. Very competitive rate & cover compared to the hire co. OTC charges and with easy to understand terms &: conditions. Can't comment on service/response if... See more

Company replied

Rated 5 out of 5 stars

Good experience with Carhireexcess We had a small accident with the car we had rented. Nothing major, just a scratch, but the car rental charged us a hefty repair cost. The car hire exce... See more

Company replied

Rated 5 out of 5 stars

Insurance can only be truly rated if and when you have to claim. After many years hiring cars in Europe we fell foul of the 'that scratch wasn't there when you took the car'! We photo'd and video'd th... See more

Company replied

Rated 5 out of 5 stars

My go-to for excess waiver. Always far cheaper than hire company insurance. Worth noting that this "saving" means accepting more admin in the event of a claim. One minor criticism, why is there no ac... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

CarHireExcess.co.uk is part of Cover-More Blue Insurance Services Limited (previously known as Blue Insurance Limited), a multi-award winning insurance company with over 15 years of experience and committed to offering comprehensive cover at very competitive prices to both Irish and the UK customers. At CarHireExcess.co.uk, you can choose between European or Worldwide policies, be it Annual or Daily cover. We also offer Supplemental Liability Insurance as an add-on cover for Worldwide policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,851)

360 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple to use and only 10% of the cost…

Simple to use and only 10% of the cost of getting the insurance through the hire car company. Always do this when getting a hire car.
Thankfully I didn't need to claim so can't review this aspect.

May 29, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Alan,

We are so glad to hear you found our service simple to use and cost-effective. Thank you for your positive feedback!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Third year of using them for my car…

Third year of using them for my car hire insurance.
Top company

June 4, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Mark,

We're so glad to hear of your continued satisfaction with our car hire insurance for three years. Thank you for your kind words!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Easy to use and navigate around

Easy to use and navigate around, easy read and clear instructions. Had to phone to answer a question I had, your colleague answered my question easily and professionally

June 3, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Kim,

We're so glad to hear you found our instructions clear and easy to navigate. We appreciate you sharing your positive experience with our team!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Excellent service

Excellent service

June 2, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Claude,

Thanks for the five stars! We're grateful for your support. Every star counts—and so does your voice. Thanks for helping us grow with your feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Easy

Easy, trouble free membership and renewal

June 1, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Good Morning,

We are so pleased you found our process clear and simple. Thank you for your kind words.

Kind regards,
Dominik

Rated 5 out of 5 stars

Easy communication and claim was…

Easy communication and claim was settled swiftly. Great service

June 1, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Stephen,

Thanks for the five stars! We're grateful for your support. Every star counts—and so does your voice. Thanks for helping us grow with your feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Simple process

Simple process, everything was clear and simple.

May 13, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Good Morning,

We are so pleased you found our process clear and simple. Thank you for your kind words.

Kind regards,
Dominik

Rated 5 out of 5 stars

Great service

Great service. Cheap price. Didn’t have to use it but good

February 20, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Sian,

We're glad to hear you had a great experience with our service and pricing!

Kind regards,
Dominik

Rated 5 out of 5 stars

Great Claims Service

Took out annual cover in February 2026. They were the 2nd cheapest but I preferred their benefits over the others. It was a great decision as I have just had to make a claim in May. The claims process was easy and straightforward and I was paid out 5 days later. Excellent service!

May 23, 2026
Unprompted review
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Gerry,

We're so happy to hear that our benefits met your expectations and that the claims process was easy and straightforward. Thank you for sharing your positive experience!

Kind regards,
Dominik

Rated 4 out of 5 stars

When I eventually got through

When I eventually got through , the agent was very helpful and completed the insurance transaction.
Previously had tried to arrange call backs but was never called back .

May 27, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Giovanni,

Thank you for taking the time to leave a review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Great price and although I had a small…

Great price and although I had a small query after raising the question I received a very friendly email answering the point in question. Excellent service and by I could then book the cover with full confidence.

May 26, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear John,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Very easy to set up

Very easy to set up. Competitive price.

May 27, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Naomi,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 1 out of 5 stars

Took premium after a cancelled policy…

Took premium after a cancelled policy by calling you before the 14 days prior to renewal

May 25, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Hi Mark,

We’re sorry for the inconvenience — I’ll be reaching out shortly to address your concerns.

Kind regards,
Dominik

Rated 5 out of 5 stars

Good excess insurence

Good excess insurence. I purchesed second time. This time didnt have to use it. Last time I had claim and it went through smoothly. Thats why I come back just in case. Good price!

May 9, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Tomasz,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Richard,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Quick

Quick, easy, good value

May 24, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Nigel,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

easy to order and good price

easy to order and good price. haven't yet made any claim so i don't know about that bit.

May 23, 2026
Carhireexcess.co.uk logo

Reply from Carhireexcess.co.uk

Dear Julie,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look