Car Loans UK Reviews 

2,957
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,010 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, patient, and professional throughout the entire car financing journey. Many consumers appreciate how remarkably easy it is to communicate, ask questions, and secure the right vehicle thanks to the dedicated guidance provided. Reviewers often point out that the advisory team goes above and beyond to tailor options to individual budgets and preferences. However, some people mentioned that reaching customer support via phone can sometimes become frustrating due to long waiting times or unanswered calls. A few reviewers also noted that ongoing assistance can occasionally prove difficult to navigate once unexpected issues arise after purchase.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Service

Clients share positive opinions on service, noting that finding a car is made simple with helpful staff who... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are consistently polite,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful staff made... See more

Product

Customers expressed great satisfaction with the product, sharing that reviewers found their dream vehicles at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tyler is the man for getting your next car, Great guy from start to finish, very helpful getting all my finance sorted & finding my new car. 100% highly recommended

Company replied

Rated 5 out of 5 stars

Haseeb was very very helpful he explained everything and answered all my questions top man would recommend for helping with car financing

Company replied

Rated 5 out of 5 stars

From start to finish 10 out 10. First of all i like to say a big thankyou to paul for the outstanding work he has done for me locking for the right car. And understanding my neads. I can not fa... See more

Company replied

Rated 5 out of 5 stars

Umar and Corey were superstars and guided me through the sales process and were also very professional with excellent customer service, they both truly went above and beyond my expectations. Thanks... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. also in
  3. Finance Broker

About Car Loans UK

Written by the company

Get an instant online decision by using our quick and easy form, you will get an instant decision in a matter of minutes with no impact on your credit score.

Find your dream car from any reputable dealer nationwide and find the car that suits you, and your budget, that is local to you.

Sign and collect your new car once we have dotted the I's and crossed the T's. We'll do the rest of the paperwork.

The old-fashioned way of buying a car is to get the car finance at the same place where you buy the car. However, this may not always ensure you get the best deal, which is why using a car finance comparison service is important.

If you get your finance from Car LoansUK, you are buying your car from a position of strength, since you will know your budget. Often, dealers can only offer a limited number of deals from a finance company. But at Car LoansUK, we have many lenders on our panel. Meaning, we can make sure you are getting the best finance deal for yourself when you use us to compare car finance.

Plus, we do all the admin, paperwork, and negotiations with the dealer. Because this way, you can drive straight off in your newly purchased car instead of spending hours in the dealer’s sales office.

When you use Car LoansUK as a search tool, you can rest easy knowing you are in safe hands. Because we aim to make finding car finance as quick and easy as possible. We offer you an unparalleled level of service from our specially trained brokers, making the auto finance comparison an easy and smooth process so you can drive away in the perfect car as soon as possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,957)

994 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tyler was really helpful throughout the…

Tyler was really helpful throughout the process to help me get my new car and answered any questions I had

July 31, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Harry,

Thanks for the great review! It’s brilliant to hear Tyler was so helpful throughout the process and made sure all your questions were answered.

Enjoy your new car!

Kind regards,

Rated 5 out of 5 stars

Very suportive and informative listened…

Very suportive and informative listened to what we wanted

July 31, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Fran,

Thank you for the lovely feedback! We’re really pleased to hear you felt listened to and supported throughout the process. Thanks for choosing Car Loans UK!

Kind regards,
Car Loans UK

Rated 5 out of 5 stars

Marvellous

Marvellous. Found me and affordable car so fast, no up front fees. Brightened my day.

July 31, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Rachael,

What a lovely review, thank you! We’re delighted we could help you find an affordable car so quickly and make your day a little brighter.

We hope you enjoy your new car!

Kind regards,
Car Loans UK

Rated 5 out of 5 stars

Vert good experence nice person to tall…

Vert good experence nice person to tall to and helpful indeed

July 31, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi David, thank you so much for your review! We're really pleased to hear you found our team helpful and had such a great experience. Thanks again for taking the time to share this with us.

Rated 5 out of 5 stars

So easy to deal with and very pleasant…

So easy to deal with and very pleasant an easy way to buy ur car would highly recommend … Rick kirk

July 30, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you for your review, Richard. We're delighted you found the process so easy and pleasant - that's exactly the experience we aim for. Really appreciate you recommending us!

Rated 5 out of 5 stars

Paula was superb!

Paula was helpful, clear and proactive in helping me find the very best deal on a car that met my needs.
Knowing where to start is overwhelming but Paula navigated every part of the process seamlessly and kept me informed of each stage.

July 30, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you for your review, Sarah. We're so glad Paula was able to guide you through every stage and find the best deal for your needs - she really does make a daunting process feel manageable. Thanks for letting us know how she kept you informed throughout.

Rated 5 out of 5 stars

Emily was brilliant

Emily was brilliant. Listened to what i wanted. Went and got it for me. Been looking so long. Emily did it in 30 mins. Excellent service

July 30, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi, thank you for your review! We're thrilled Emily could find exactly what you'd been looking for, and in record time too. It's brilliant to hear the whole experience felt so smooth - enjoy your new car!

Rated 5 out of 5 stars

What can I say...

What can I say.... I fancies a new car so I thought I would try finance found carloans and it couldn't of been easier. Was dealing with a chap called Erfan. And it was a breeze helped me find the perfect car and the process was explained at every turn. Will definitely recommend to family and friends.

July 29, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Graeme, thank you for sharing this! We're delighted Erfan made the finance process such a breeze and explained everything clearly along the way. Thanks so much for recommending us to family and friends - that means a lot to the team.

Rated 5 out of 5 stars

Highly Recommended

Very experienced, caring, and competent staff who support you from start to finish in finding the car of your dreams. They made sure I chose a car that truly suits my needs, and they took great care throughout the whole process. Thank you LUCY and the entire Team.

July 28, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you for your review, Esther. We're delighted to hear Lucy and the team took such great care of you and helped find a car that truly suited your needs. Thanks so much for your kind words and for trusting us throughout the process.

Rated 1 out of 5 stars

Poor

Carloansuk have had the payment from my finance company but have refused to send it to the dealer. And now they say the deal is cancelled. Both the dealer or finance company unaware.

July 28, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Ryan, thank you for your review! We're so pleased Mohammed went above and beyond to get everything sorted for you - he'll be really pleased to hear this feedback. Thanks for the special mention and for choosing us.

Rated 5 out of 5 stars

I would like to thank Billy for his…

I would like to thank Billy for his professionalism and help with purchasing a new car! From start to finish he couldn’t have been more help! Thanks again!

July 28, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi James, thank you for your review. We're delighted Billy was so professional and helpful from start to finish with your purchase. Thanks so much for taking the time to share this!

Rated 5 out of 5 stars

Max from CarLoansUK is the best thank…

Max from CarLoansUK is the best thank you he met my needs n affordability my options n choices went through perfect after few hiccups finally a perfect result in end
I’m definitely recommending n sharing my experience and recommending this company to friends n family n others
Thank you very much to u and ur team n managers

July 28, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Shaheen, thank you for such a detailed review! We're so glad Max found options that matched your needs and affordability, and that everything came together well in the end. Thanks for recommending us to friends and family - we really appreciate it.

Rated 5 out of 5 stars

Matt called me after me querying about…

Matt called me after me querying about a car, he was extremely helpful and made sure I understood everything. He was also very clearly spoken and friendly and put my mind at ease. Lovely guy and will be passing on to friends. Would highly recommend

July 27, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Sonia, thank you for your review. We're really pleased Matt took the time to explain everything clearly and put your mind at ease - that friendly approach is what we're all about. Thanks for recommending us to your friends!

Rated 5 out of 5 stars

Helped me through out and was on call…

Helped me through out and was on call with me guided me through out my journey very happy with my service today thank you all

July 28, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Tina, thank you for your review. We're so glad our team stayed on hand to guide you through the whole journey. Thanks for letting us know you're happy with the service!

Rated 1 out of 5 stars

worst company I have dealt with!

worst company I have dealt with!! trying to get a confirmation of sale, funds. our client has had to be sent home as you cannot get hold of anyway to confirm payout. I will strongly advise against using this firm. we use 30/40 firms and this one is by far the worst customer service I have ever dealt with. The deal has been unwound and they have not returned any of the funds, so we still have a marker on our car

July 21, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Robert, thank you for taking the time to share this. We're sorry to hear about the difficulty getting confirmation on the payout and the frustration that's caused. We'd really like this looked into properly - please reach out to our Customer Care team at customercare@carloansuk.co.uk or 0161 768 9497 so we can get to the bottom of what happened.

Rated 5 out of 5 stars

Very understanding helped in everyday…

Very understanding helped in everyday possible fot the dream car ive wanted fae I was a wean. H

July 27, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Henry, thank you for your review. We're really pleased the team could help you find the dream car you'd wanted for so long. Thanks for sharing your experience with us!

Rated 5 out of 5 stars

Wow that was so easy and such a great…

Wow that was so easy and such a great experience. Well done.

July 27, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi, thank you for your review! We're delighted to hear the process was so easy and such a great experience. Thanks for the kind words!

Rated 4 out of 5 stars

The representive was very helpful and an asset to the company

The representive was very helpful the experience was easy but trying to contact the service was difficult as i was on hold for a while trying to find out key information.

July 27, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Kyle, thank you for your review. We're really glad the representative made things easy for you and was such a help - but sorry to hear you were left waiting on hold when trying to get key info, that's not the experience we want. We'll make sure this feedback is passed along so we can keep improving.

Rated 5 out of 5 stars

Very Helpful And Understanding very…

Very Helpful And Understanding very polite customer service

July 27, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Anthony, thank you for your review. We're glad you found the team helpful, understanding and polite throughout. Thanks for taking the time to share this!

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