Car Loans UK Reviews 

2,950
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,010 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, patient, and professional throughout the entire car financing journey. Many consumers appreciate how remarkably easy it is to communicate, ask questions, and secure the right vehicle thanks to the dedicated guidance provided. Reviewers often point out that the advisory team goes above and beyond to tailor options to individual budgets and preferences. However, some people mentioned that reaching customer support via phone can sometimes become frustrating due to long waiting times or unanswered calls. A few reviewers also noted that ongoing assistance can occasionally prove difficult to navigate once unexpected issues arise after purchase.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Service

Clients share positive opinions on service, noting that finding a car is made simple with helpful staff who... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are consistently polite,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful staff made... See more

Product

Customers expressed great satisfaction with the product, sharing that reviewers found their dream vehicles at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tyler is the man for getting your next car, Great guy from start to finish, very helpful getting all my finance sorted & finding my new car. 100% highly recommended

Company replied

Rated 5 out of 5 stars

Haseeb was very very helpful he explained everything and answered all my questions top man would recommend for helping with car financing

Company replied

Rated 5 out of 5 stars

From start to finish 10 out 10. First of all i like to say a big thankyou to paul for the outstanding work he has done for me locking for the right car. And understanding my neads. I can not fa... See more

Company replied

Rated 5 out of 5 stars

Umar and Corey were superstars and guided me through the sales process and were also very professional with excellent customer service, they both truly went above and beyond my expectations. Thanks... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. also in
  3. Finance Broker

About Car Loans UK

Written by the company

Get an instant online decision by using our quick and easy form, you will get an instant decision in a matter of minutes with no impact on your credit score.

Find your dream car from any reputable dealer nationwide and find the car that suits you, and your budget, that is local to you.

Sign and collect your new car once we have dotted the I's and crossed the T's. We'll do the rest of the paperwork.

The old-fashioned way of buying a car is to get the car finance at the same place where you buy the car. However, this may not always ensure you get the best deal, which is why using a car finance comparison service is important.

If you get your finance from Car LoansUK, you are buying your car from a position of strength, since you will know your budget. Often, dealers can only offer a limited number of deals from a finance company. But at Car LoansUK, we have many lenders on our panel. Meaning, we can make sure you are getting the best finance deal for yourself when you use us to compare car finance.

Plus, we do all the admin, paperwork, and negotiations with the dealer. Because this way, you can drive straight off in your newly purchased car instead of spending hours in the dealer’s sales office.

When you use Car LoansUK as a search tool, you can rest easy knowing you are in safe hands. Because we aim to make finding car finance as quick and easy as possible. We offer you an unparalleled level of service from our specially trained brokers, making the auto finance comparison an easy and smooth process so you can drive away in the perfect car as soon as possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,950)

994 reviews in the last 12 months

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Rated 2 out of 5 stars

Terrible aftercare

The process up until agreeing the finance was great. The after care has been shocking. The only communication I had was me calling them to see what's going on. Always told someone would get back to me and never did. Trying to cancel the agreement as the car is not up to the standard I was expecting and its just been a nightmare.

September 30, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hello Craig. Thank you for taking the time to share your feedback. We’re pleased to hear that your initial experience with the finance process was positive, although we’re sorry that the communication you received afterwards did not meet the same standard.

We understand that you raised concerns regarding the four MOT advisories and asked whether the supplying dealership could address these, or whether an alternative vehicle could be considered. We contacted the dealership on your behalf to discuss the advisories, but unfortunately, they were not willing to review or address these points. Despite this, we have continued to explore the options available to you.

We also recognise your frustration with having to chase for updates and callbacks. We apologise that our communication was not as consistent as it should have been, and we appreciate your patience while we have been working to resolve the situation.

Your feedback has been taken seriously, and we will continue working with you directly to establish the best possible next steps.

Rated 5 out of 5 stars

What an absolute breeze!!

What an absolute breeze. Erfan has been a gem of a person. I definitely recommend this to single women who need clarity and are not car savvy. Erfan made this whole experience so easy and breezy. Thankyou for being amazing

September 29, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Nosheen. This is great to read. We’re so pleased Erfan made the whole experience feel easy and gave you the clarity and reassurance you needed throughout. We’ll be sure to pass your lovely feedback on to him, and we really appreciate the recommendation!

Rated 5 out of 5 stars

Top class service would recommend

Top class service would recommend
Thanks James for everything so far

September 29, 2026
Unprompted review
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Reply from Car Loans UK

Hi Steven, thank you for the great feedback. We’re really pleased you’ve received top-class service from James so far. We’ll be sure to pass your thanks on to him!

Rated 5 out of 5 stars

Shziah was very helpful

Shziah was very helpful, he went above and beyond to help us get the car we really wanted. He was very patient and professional at all times. Couldn’t have asked for a better person to help us!

Thank you Shziah.

September 29, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Ellie-May! We’re delighted Shziah went above and beyond to help you get the car you really wanted. It’s great to hear the patience and professionalism shown by Shziah made such a difference to you. We’ll be sure to pass your lovely feedback on!

Rated 4 out of 5 stars

My representative hina did an amazing…

My representative hina did an amazing job in helping me arrange the ideal finance for me and searched for my perfect car i highly recommend this wonderful lady for any help your looking for.

September 29, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Dean, thank you for the fantastic feedback. We’re delighted Hina helped arrange the right finance for you and took the time to search for your perfect car. We’ll be sure to pass your kind words on!

Rated 1 out of 5 stars

I took out a loan for a car with CARLOANSUK.UK

I took out a loan for a car with this company, but I canceled it within the 14 days cooling off period, But 3 months on They still have not returned the funds to the loan company.
This is affecting my credit score and causing a lot of stress, I'm now looking at taking legal action as this is theft, I'm in constant communication with the loan company and trying to get this sorted out as I can't get another loan elsewhere until this is sorted out.
DO NOT USE CARLOANSUK.UK YOU WILL BE DISAPPOINTED AND LOOSE YIUR MONEY.

July 26, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you for taking the time to share your feedback, Kevin. We understand how frustrating the length of time involved has been and appreciate the concerns you have raised throughout the process.

Following your request to withdraw from the finance agreement, our team has been in direct communication with the lender to progress the necessary steps and ensure the agreement is dealt with correctly. We recognise that the process has taken longer than expected, and throughout this time our team has continued to liaise with the lender and keep you updated as further information has become available.

We appreciate the time you have spent seeking clarity on the matter and understand the frustration this experience has caused. Your concerns have been handled directly by our Customer Care & Complaints Manager, who has been working with the lender on your behalf.

Thank you for raising your concerns with us. Your feedback regarding the timescales and overall experience has been taken seriously and will be reviewed internally.

Rated 5 out of 5 stars

Haroon was super helpful

Haroon was super helpful, straight forward and was a very positive individual! I thank him for helping me today.

September 28, 2026
Unprompted review
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Reply from Car Loans UK

Thank you, Eliz! We’re really pleased Haroon made the experience so straightforward and positive for you. We’ll be sure to pass your kind words on to him

Rated 5 out of 5 stars

Wonderful service

AJ was wonderful!
Friendly, helpful and knowledgeable.
Explained all options to me.
Brilliant service.
Thankyou

September 28, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi LD, thank you for the lovely feedback. We’re delighted AJ was friendly, helpful and took the time to clearly explain all the options available to you. We’ll be sure to pass your kind words on!

Rated 5 out of 5 stars

Very patient and professional service…

Very patient and professional service from James

September 28, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Gillian! We’re really pleased James provided such patient and professional service. We’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

Very helpful and patient trough all the…

Very helpful and patient trough all the procedures and all the steps and very knowledgeable aswell

September 26, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Tiago, thank you for the great feedback. We’re really pleased you received patient and knowledgeable support through every step of the process!

Rated 5 out of 5 stars

So helpful and patient with me couldn't…

So helpful and patient with me couldn't have asked for better customer service

September 25, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you for the lovely feedback! We’re so pleased you felt supported and never rushed throughout the process. It’s great to hear the customer service exceeded your expectations.

Rated 5 out of 5 stars

Hina was friendly and informative

Hina was friendly and informative, very good service would recommend to friends and family

September 25, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Sarah, thank you for the lovely feedback. We’re pleased Hina was friendly, informative and provided such great service. We’ll be sure to pass your kind words on to Hina!

Rated 5 out of 5 stars

Tyler at Car Loans UK went above and…

Tyler at Car Loans UK went above and beyond to make the whole process much easier for me. He was efficient, kept me informed, and communicated clearly every step of the way. He worked hard to find the right car and the best deal for me. I really appreciate his help and would happily recommend him.

September 24, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Marina, thank you for the lovely feedback. We’re delighted Tyler went above and beyond to give such great service. We’ll be sure to pass your kind words on to him

Rated 5 out of 5 stars

Great experience

Great experience, dealt with a chap, Reece who guided me through the whole process with knowledge and professionalism and in a friendly and calm manner. Well happy and very very impressed!!

September 24, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Ian! We’re delighted Reece guided you through the whole process with such professionalism and made you feel at ease along the way. We’ll be sure to pass your fantastic feedback on to him!

Rated 5 out of 5 stars

Fantastic and very friendly service

Fantastic and very friendly service. Very quick in getting me back on the road too. Highly recommended

September 24, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Carl, thank you for the fantastic feedback. We’re really pleased the team provided such friendly and efficient service and helped get you back on the road quickly. We really appreciate the recommendation.

Rated 5 out of 5 stars

David was very helpful and guided me…

David was very helpful and guided me through getting the car I liked and showing me different options very friendly and polite

September 24, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Sela - this is great to read and we’re really pleased you were given plenty of options and helpful guidance to find the car you wanted. It’s lovely to hear the service was friendly and polite throughout.

Rated 1 out of 5 stars

Id personally avoid

What felt like an easy process turned into a issue that in the long run may have had difficulty with. The process of finding a car was made simple and everything was agreed. Communication around collection of the car was not there, multiple times I called however the call continuously got cut off. Finally got through and was told that the next avalible slot to collect the car was over 14 days which would have taken me iver the 14 days of cancellation should this be required. Payments were set up to be taken out 4 days before id even been booked to look at the car. When this was challenged, it was repeated that this is the only avalible slot coming up. I did cancel my application and went with another company which was more quicker with the collection time.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

The process was easy from start to finish and the staff were very friendly and helpfull througout the entire process.

September 23, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Shaun, thank you for such positive feedback. These are great words and we pride ourselves on reviews like these. Much appreciated.

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