Car Loans UK Reviews 

2,949
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 992 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and patient throughout the entire car buying process, always going above and beyond expectations. People truly appreciate how remarkably easy and straightforward the vehicle financing procedure is, noting that dedicated advisors explain absolutely everything in very simple terms. However, some customers also noted frustrating communication issues, mentioning that phone lines were extremely slow and calls were regularly ignored after the initial sale. A few reviewers felt quite dissatisfied with delayed responses regarding financial updates and experienced ongoing difficulties getting their support issues resolved properly.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that customers experienced great service from... See more

Service

Clients share satisfaction with the service, noting that reviewers found the process of finding a car... See more

Customer service

Users describe positive interactions with customer service, highlighting efficient communication, helpful... See more

User experience

Customers had positive experiences with user experience, frequently highlighting that the process was... See more

Product

People report positive experiences with product, highlighting how helpful staff found the right car and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tyler is the man for getting your next car, Great guy from start to finish, very helpful getting all my finance sorted & finding my new car. 100% highly recommended

Company replied

Rated 5 out of 5 stars

From start to finish 10 out 10. First of all i like to say a big thankyou to paul for the outstanding work he has done for me locking for the right car. And understanding my neads. I can not fa... See more

Company replied

Rated 5 out of 5 stars

Sam my advisor was brilliant. Nothing was too much trouble & he went out of his way to ensure i got the car i wanted, even though i changed my mind a couple of times. No pushy selling or anything. He... See more

Company replied

Rated 5 out of 5 stars

David made all the calls simple by explaining absolutely everything. He quickly understood what type of cars I like and sent few over so I can choose a favourite one. Then he procesed with all the res... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. also in
  3. Finance Broker

About Car Loans UK

Written by the company

Get an instant online decision by using our quick and easy form, you will get an instant decision in a matter of minutes with no impact on your credit score.

Find your dream car from any reputable dealer nationwide and find the car that suits you, and your budget, that is local to you.

Sign and collect your new car once we have dotted the I's and crossed the T's. We'll do the rest of the paperwork.

The old-fashioned way of buying a car is to get the car finance at the same place where you buy the car. However, this may not always ensure you get the best deal, which is why using a car finance comparison service is important.

If you get your finance from Car LoansUK, you are buying your car from a position of strength, since you will know your budget. Often, dealers can only offer a limited number of deals from a finance company. But at Car LoansUK, we have many lenders on our panel. Meaning, we can make sure you are getting the best finance deal for yourself when you use us to compare car finance.

Plus, we do all the admin, paperwork, and negotiations with the dealer. Because this way, you can drive straight off in your newly purchased car instead of spending hours in the dealer’s sales office.

When you use Car LoansUK as a search tool, you can rest easy knowing you are in safe hands. Because we aim to make finding car finance as quick and easy as possible. We offer you an unparalleled level of service from our specially trained brokers, making the auto finance comparison an easy and smooth process so you can drive away in the perfect car as soon as possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,949)

990 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company has been really great

This company has been really great. The help they give me was fantastic especially the man called Adam he helped me all the way through. He made sure to keep within my budget helped me with several different cars until I made up my mind which one I wanted nothing was a bother for Adam. I would really rate Adam as someone who is good at his job very helpful.The service and everything about the company I can not fault would definitely use again. Thank you all for your help.

September 16, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Yvonne. It’s lovely to hear Adam supported you throughout and kept your budget in mind while helping you find the right car. We really appreciate the recommendation!

Rated 5 out of 5 stars

Very good service and very helpful

Very good service and very helpful

September 16, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hello Daniela, thank you for your feedback. We’re really pleased you found the service helpful and had a great experience with us!

Rated 5 out of 5 stars

Emily was very helpful in searching for…

Emily was very helpful in searching for a vehicle for my self and understood all my needs

September 16, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Glen. It’s great to hear Emily understood exactly what you needed and helped with your vehicle search. We’ll pass your kind words on!

Rated 5 out of 5 stars

I can not fault my experience!

I can not fault my experience, Ed Thank you for everything. Great service and very understanding. You really have made a family of 8 very happy again! I would absolutely recommend carloansuk.

September 15, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hello Martin, thank you for the fantastic review. We’re delighted Ed made the whole experience so positive and easy for you. We really appreciate the recommendation!

Rated 5 out of 5 stars

was helped by mitchell

was helped by mitchell. was excellent, very outgoing and friendly. Helped me weigh out my options and what’s available for me.

September 15, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Musaddek, thanks for your feedback. We’re pleased Mitchell was friendly, helpful and took the time to talk you through the options available. We’ll be sure to pass this on!

Rated 1 out of 5 stars

SHAMEFUL

SHAMEFUL. I am the Dealer Principal of an independent motor retailer. My strong advice is to AVOID this company.
We have experienced a shockingly terrible transaction with this company which has wasted hours of my time to resolve. Witholding funds that have been released by finance houses on completed deals for goods delivered is nothing more than theft.
It's shameful that there are brokerages out there behaving so badly.
Sharp practice like this could put small independent dealers out of business.

September 15, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi,

We’re sorry to hear about your experience and understand your concerns, particularly regarding the release of funds.

We take feedback like this seriously and would welcome the opportunity to look into what happened and address any concerns you may have. To investigate this properly, we’ll need some additional information from you so we can review the details of your case.

Please contact our Customer Care team at customercare@carloansuk.co.uk or call us on 0161 768 9497, and a member of the team will be happy to assist you further.

We look forward to hearing from you and resolving this with you directly.

Rated 5 out of 5 stars

Mo was fantastic

Mo was fantastic, very understanding, patient and knowledgeable. Great service

September 15, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Eve, thank you for the lovely feedback. We’re glad Mo was patient, understanding and helpful throughout!

Rated 4 out of 5 stars

Very helpful and positive staff

Very helpful and positive staff. Clearly care that I get the right vehicle

September 14, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you, Jacob. We’re pleased the team was helpful and took the time to find the right vehicle for you.

Rated 5 out of 5 stars

Amazing experience

Emily dealt with me and was really reassuring because of previous car issues, managed to help guide me through it all again with no stress and was very informative, thank you Emily.

September 14, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hello Shannon, we’re so pleased Emily made the process reassuring and stress-free, especially after your previous car issues. Thanks for the lovely feedback!

Rated 5 out of 5 stars

LAUREN has been so incredible during…

LAUREN has been so incredible during the whole process! Very patient and informative during the whole process and always checking on me and providing with the options that would suit me and help with any questions I have. Thank you Lauren!

September 12, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Catharina, thank you for such lovely feedback about Lauren. It’s great to hear how patient and attentive she’s been throughout, especially taking the time to check in and find options that genuinely suit what you’re looking for. We’ll make sure your kind words reach her!

Rated 5 out of 5 stars

I highly recommend this company

David made all the calls simple by explaining absolutely everything. He quickly understood what type of cars I like and sent few over so I can choose a favourite one. Then he procesed with all the rest, sent links for me and made it so very easy for me to upload docs and sign what was needed. I was explained all of the costs and was all done within my budget. Thank you!

September 11, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you for the fantastic review, Tatyana. We’re really pleased David took the time to understand exactly what you wanted rather than simply rushing you through the process. Helping you compare cars, keeping everything within budget and making the paperwork easy to handle is exactly the experience we want for our customers. We really appreciate the recommendation!

Rated 5 out of 5 stars

Professional Polite and Friendly

I found the various individuals I spoke to about car financing extremely helpful, knowledgeable, understanding and professional. This included the chap who dealt with the extended warranty. Also very friendly knowledgeable and professional.

September 11, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hello, thank you for taking the time to share your experience. We’re pleased to hear everyone you spoke with was helpful, knowledgeable and professional throughout your car finance journey. It’s also great to know the same level of service continued when discussing your extended warranty. Thanks again for choosing Car Loans UK!

Rated 5 out of 5 stars

Really reliable and convenient customer…

Really reliable and convenient customer service the team has provided all information and advice needed with friendly and respectful communication, prompt response when needed, follow up with lenders until find the best solution to the customer, really appreciate your service and kindness, specially agent Charley, he is the best employee in the team, patient and supportive, highly recommended.

Thanks a million 😊

September 11, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you for such a thoughtful review, Mohamed. It’s great to hear the team kept you well informed and made the process feel reliable and straightforward. Charlie will be especially pleased to hear your comments about his patience and support. We really appreciate the recommendation and wish you all the best with your new car!

Rated 5 out of 5 stars

Lauren was absolutely fantastic

Lauren was absolutely fantastic, from start to finish. She was informative, helpful and incredibly understanding.
Thank you Lauren for going above and beyond

September 11, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hello Tara, thank you for the fantastic feedback about Lauren. It sounds like she really took the time to look after you from start to finish, keeping everything clear and making sure you felt supported along the way. We’ll be sure to pass your lovely comments on to her. Enjoy your new car!

Rated 5 out of 5 stars

Ryan was amazing

Ryan was amazing, I recommend this company. Ryan spoke to me yesterday and I pick up my brand new wheels tomorrow.

Thanks Ryan xxxx

September 10, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Nikki, thank you for the lovely feedback and recommendation. We’re glad Ryan made everything so quick and easy. Enjoy your brand-new wheels!

Rated 5 out of 5 stars

From my own personal experience I…

From my own personal experience I highly rate this company, I enquired on Monday evening 07/09 online and had a phone call the next day from Charley, he worked with my budget & the type of car I was after and within an hour of speaking with him a car loan & car were found for me with good monthly payments within my budget. The following day on Wednesday I went to the car dealership & test drove the car & decided I wanted it, by the next day (Thursday) I had signed all paperwork & had a call from the handover team to say the finance company had already sent the payment over to the dealership & I am able to collect my car this Saturday, the whole service has been faultless and made so easy, Charley was so helpful & made the entire process a really positive one so thank you

September 10, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Thank you for sharing your experience, Laura. It’s wonderful to hear that Charley listened to what you needed, found a car within your budget and made the whole process quick and easy. We hope you enjoy collecting your new car.

Rated 1 out of 5 stars

Terrible service

Terrible service, phone lines are a total joke. very little communication back from Car Loans UK

September 10, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hi Gavin, thank you for taking the time to leave feedback. We’re sorry to hear that you’ve struggled to reach us and haven’t received the communication you expected. Please email your details to [customercare@carloansuk.co.uk](mailto:customercare@carloansuk.co.uk) or call 0161 768 9497 so the team can locate your case and look into this.

Rated 5 out of 5 stars

Great service from Carl!!

Great service from Carl!!! so far x
Looking forward to collecting my car. He had great patience with me as it kept going wrong . I blamed my phone ha ha

September 9, 2026
Unprompted review
Car Loans UK logo

Reply from Car Loans UK

Hello Margaret, thank you for the lovely feedback. We’re glad Carl was patient and helpful throughout the process. We hope you enjoy your new car.

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