Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love shopping online with the Carl Scarpa Brand, the quality is perfection. However, the only thing that lets them down are the delivery drivers, who randomly deliver your package to other addresse... See more
I’d been admiring these long green suede boots for some while and certainly wasn’t disappointed when they arrived as pictured, well wrapped, and very promptly. The ordering process was easy, the deta... See more
Beautiful soft leather boots, made even better by the Black Friday discount. I’d been looking at them for a few weeks, so when the reduction was advertised I didn’t hesitate. I sized up and wouldn’t s... See more
Company details
Information provided by various external sources
Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com
Contact info
21 North Park, Finglas, Dublin 11, Ireland, D11 YV38, Dublin, Ireland
- +353 1 864 1955
- online@carlscarpa.com
- carlscarpa.com
4.5
Excellent
3K reviews
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got what I ordered
I got what I ordered. It arrived in extra fast time. It was well packaged and undamaged when delivered.
November 24, 2025
On time delivery and product lived up…
On time delivery and product lived up to its description.
November 24, 2025
Brilliant products
Brilliant products, fantastic, friendly after sales customer service. I seriously cannot fault this company.
November 12, 2025
Ankle boots
Shoes arrived quickly once ordered. I had to return one pair that didn't fit. Customer service was quick and pleasant in their response, and the free return process was fairly straight forward.
November 12, 2025
Oh my gosh I just love these boots
Oh my gosh I just love these boots! Exactly what I was looking for and worth every penny. They are the perfect balance of looking stylish and really comfy. Very happy customer.
November 13, 2025
Recommend
Fast delivery and great quality footwear, customer service very helpful as I needed to extend my return period
November 13, 2025
Positive experience buying online
Website easy to navigate.
Regular updates about order status.
Extremely helpful assistant at pickup store.
November 5, 2025
I only buy Carl Scarpa boots
I only buy Carl Scarpa boots. Quality and design is amazing and always quick delivery!
November 11, 2025
The boots I ordered showed as red on…
The boots I ordered showed as red on the website but were, in fact, wine. Plus, there was a mark on the instep of one of them. V disappointing from such a good brand. 🙃
November 11, 2025
delivered on time
delivered on time, excellent quality boots ,fit true to size, I have this boot in the tan purchased 3yrs ago, wanted the black but my size out of stock for some time so went for navy, not disappointed ,once walked in, so comfortable, would definitely recommend.
October 29, 2025
Good customer service and lovely boots…
Good customer service and lovely boots as expected
November 7, 2025
Customer service excellent and a very satisfied customer!
Customer service excellent and extremely speedy delivery! Thoroughly impressed by Carl Scarpa company!
November 4, 2025
Poor quality
Poor quality, unsuitable product.
I bought a pair of boots in spring from Carl Scarpa which cost £200, and within 6 months were completely unwearable due to the leather giving out.
Despite the brilliant efforts of the manager(?) I spoke to at the Cheltenham store to get these shoes repaired or replaced, nothing could be done to repair the shoes and head office refused to replace them.
It's unclear to me how a luxury brand like Carl Scarpa could find it acceptable for 6 months of casual wear to completely ruin a pair of £200 shoes, and even more bizarre that they have chosen not to reply to the two emails I sent to their info@... email address trying to get any answer at all about where my boots had gone after they were taken in.
I echo other comments I've since seen online that the quality of these shoes is far poorer than the price point they're being sold at - despite all their advertising online stating high quality. I bought my replacement boots for less from Lanx, and can't commend the quality highly enough - try them instead!
November 13, 2025
Unprompted review
Reply from Carl Scarpa
Hi Emma,
We’re very sorry to hear that you were disappointed with your experience and that your boots did not perform as expected. This is never the outcome we want for our customers.
Our Cheltenham team worked hard to find a solution, and we did send your boots to three of our trusted cobblers for assessment.
Unfortunately, each specialist returned the same conclusion. They found that the natural inward slope of your feet had caused the heel to collapse, which in turn led to the leather splitting. They also advised that, even if repaired, this issue would be very likely to recur. For this reason, a long-lasting or durable repair was not possible, particularly given the extensive use the boots had received over the six month period.
We also sincerely apologise that you did not receive a response from the email address you used. The email you contacted (info@carlscarpa.com) is not in use, which is why your messages went unanswered. For any future queries, please reach us at online@carlscarpa.com, where we will be happy to assist.
We appreciate your feedback and are sorry we weren’t able to provide the resolution you were hoping for.
Best Regards,
Michael
Would recommend
Everything went smoothly. Delivery was without problems. Shoes were the correct one in nice quality.
October 29, 2025
Reply from Carl Scarpa
Hi Anne,
We are sorry to hear that you didn't find your new boots comfortable.
We would love to help you find your perfect pair! Please feel free to reach out to us at online@carlscarpa.com and we can send you a free returns label and hopefully find you a new pair that works for you.
Looking forward to hearing from you!
Kind Regards
Michael
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