Carl Scarpa Reviews 3,373

Literally the most helpful customer service ever. I was corresponding with a gentleman named Michael about calf width on a couple of pairs of boots before purchasing the ones I eventually did, and he was so helpful - nothing was too much trouble. His responses were prompt and he was able to get all the info I needed.

In terms of the boots, I bought the Lenni in brown and they are just next level comfort and style, worth every penny and will definitely be purchasing again from Carl Scarpa. Haven't felt this way about a pair of boots since a pair I bought 5 years ago from a designer brand that rhymes with 'nada'.

Very disappointed with the customer service. I was hospitalised and not at home to try on my boots bought online. When I eventually returned, I had exceeded the 14 day returns period and they were not interested in accepting the boots back. So not only did I suffer an unexpected 4 week stay in hospital but now I have an useable pair of boots. I had really hoped they would show a little compassion.

Excellent service. Arrived in a couple of days. The Ferrola black leather are so super comfortable. Can wear them all day, they are lightweight and comfy on my feet. Love them , highly recommend

I have not received my shoes nor have I received any tracking information in the 10 days since I ordered

Lovely surprise. Items received sooner than expected.

I recently bought my absolute favourite pair of knee high boots in colour green (Lenni). Moss green. The leather is soft and shiny and despite my bunions I feel like I'm barefoot. I just wanted to try a pair on while in Richmond, more for the sake of it, just to see how they fit because I loved the colour green. Not only that I bought the pair but I also bought another pair of ankle boots on sale the same day. And one week later I bought an identical pair of knee high boots Lenni (this time black). So do I like them? I love them. Not only they look amazing for flat boots but they are lightweight and extremely comfortable. They are a bit pricey but given the quality I'd say it's still worth it.

My last order was delivered in record time!

Good quality product that always fits comfortably

Shoes correctly described and delivery very efficient

Very efficient delivery and sadly return. Not Carl Scarpa’s fault, right size but my feet didn’t fit the boots. I need to find a shop and try them on to get it right. I have two pairs of Carl Scarpa boots that are over ten years old. They are built to last and well worth the money.

I don't just love my boots, but the customer service in both the Grafton Street location and online has been amazing. Everyone was so friendly and helpful, and the return of one pair was no problem at all.

The shoes didnt fit and the return was no hassle.

I love this shoes

I bought shoes and boots. Both were very well packaged. The shoes and boots are amazing. They are so well made and the leather is gorgeous making them so comfortable to wear

Delivery was prompt but shoes too small. I personally returned to Blackrock store where assistant was extremely helpful and efficient. I have always found this to be the case in Blackrock and would definitely buy there again.

Easy to Oder , boots look exactly as pictured and so comfortable

Wrong size boots delivered with incorrect documentation inside

Great service arrived really quickly and beautiful shoes very comfortable and look amazing with my dress for a wedding . Thank you

Quick. Easy. Free returns

Lovely shoes and fast postage