CARME HOME Reviews 613

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, describing them as lovely, well-made, and sturdy. Many people also highlight the excellent customer service, noting quick and helpful responses to inquiries and issues. The delivery service is consistently mentioned as fast, efficient, and well-packaged, ensuring items arrive safely. The ease of ordering and assembly are also points of satisfaction for many consumers. However, some customers also noted receiving damaged items, such as scratched tables, chipped corners, or broken parts. A few people experienced issues with delayed deliveries or incorrect items being sent. There were also occasional comments about the quality not always meeting expectations, with some products described as less "high-end" than anticipated or having minor manufacturing flaws.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many customers are delighted with their... See more

Quality

Customers generally express satisfaction with the quality of products, often describing items as sturdy,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Order

Reviewers mention positive feedback about their ordering experience. Customers found the ordering process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service and good communication. I purchased a console/ dressing table. It’s not quite as ‘high end’ as I expected, draws are a little stiff and handles plastic not metal. But overall a nice... See more

Company replied

Rated 4 out of 5 stars

Delivery was really quick. The packaging was really secure. Product is lovely. However one of the adjustable feet was broken so couldn’t adjust the height. I therefore had to completely remove all t... See more

Company replied

Rated 5 out of 5 stars

Love my dressing table, and even better to get a free mirror as I needed one. Delivery was faster than expected, and it came well packaged and with no issues. It was semi built so I only had to add th... See more

Company replied

Rated 5 out of 5 stars

The customer service I received from Amos was absolutely outstanding. I ordered a mirror, dressing table and stool for my daughter before Christmas. They were all absolutely lovely but there were a... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

We are CARME HOME, we design and sell modern home decor furniture range of Hollywood Dressing Tables, Luxury Mirrored Furniture, Jewellery Cabinets, Illuminated LED Mirrors and much more!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

613 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Really pleased with jewellery box

Really pleased with jewellery box, delivered on time

January 13, 2025
CARME HOME logo

Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 5 out of 5 stars

Quick respond

I had put a wrong postcode for the delivery and the issue was dealt with straight away and product received the next day. It is a lovely mirror and would highly recommend.

January 14, 2025
Unprompted review
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Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 4 out of 5 stars

I recently bought a dressing table from…

I recently bought a dressing table from here, it came damaged but when I contacted Carme, they were very helpful, emailed me, sorted out a replacement top all within the week. I love the new Olivia dressing table with stool and mirror. Only one criticism, the drawers have no runners on them, but that’s still fine for me. Very easy to put together too.

January 11, 2025
Unprompted review
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Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 3 out of 5 stars

Base Not Stable and Finish Disappointing

Ordered the Zara sensor mirror in gold, looks lovely but the base is too light weight for the mirror, the two gold tubular feet are hollow so you have to hold the base steady when tilting the mirror or it tips, they would benefit from a weight in them. Also the finish on the gold feet is disappointing, the end caps have been soldered on a bit slap dash, bit wavy and rough and not painted over well. Maybe it missed quality control. Not what you’d expect for an item costing £119!!

January 10, 2025
Unprompted review
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Reply from CARME HOME

Hello,
we are sorry to hear you are not satisfy with the ZARA mirror. Would you like to send over the issue to our customer service at hello@carmehome.com? Our team would come back to you on a solution.
Best Regards,
CARME HOME (WOO_7290 / 137526)

Rated 5 out of 5 stars

Amazing dressing table

Amazing dressing table, with a nice stool. Great quality and looks just like the picture. Customer service was excellent, as they helped with a small issue I had. Also delivery was very quickly

January 9, 2025
Unprompted review
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Reply from CARME HOME

Hi Z,
Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. I am so glad to hear you love our Gabriella Table & stool set. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME

Rated 4 out of 5 stars

Ordered a jewelry cabinet with mirror…

Ordered a jewelry cabinet with mirror and it was delivered fine even though dhl was messing up like always. I did however point out some small imperfections they should quality check before sending out, dirty, hastily done screws, or scratch marks and got a partial refund. No issues with customer service and I would buy again.

January 3, 2025
Unprompted review
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Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 5 out of 5 stars

Fast delivery and high quality table

Fast delivery and high quality table - thank you

December 20, 2024
CARME HOME logo

Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 4 out of 5 stars

Very quick delivery and easy to use…

Very quick delivery and easy to use website. Product could do with extra mechanism to ensure door hinge is not over stressed. We added an extra small chain.

December 24, 2024
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Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 5 out of 5 stars
CARME HOME logo

Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 5 out of 5 stars

Great product to give as present or ur…

Great product to give as present or ur wife, led mirror has a a efficiency light is can be adjustable aswell by touch .

December 9, 2024
CARME HOME logo

Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 5 out of 5 stars

Great Customer Service!

November 25, 2024
CARME HOME logo

Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 5 out of 5 stars

Amazing and good customer support

Amazing and good customer support

December 6, 2024
Unprompted review
CARME HOME logo

Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 4 out of 5 stars

Super fast delivery -standard.

Super fast delivery -standard.

Good quality items.

December 2, 2024
CARME HOME logo

Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 5 out of 5 stars

Excellent company would definitely recommend

Excellent company would definitely recommend
I will definitely be using this fabulous company again
10/10

November 29, 2024
Unprompted review
CARME HOME logo

Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 4 out of 5 stars

Great customer service

Great customer service. Very good quality items. Thank you

November 22, 2024
Unprompted review
CARME HOME logo

Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 5 out of 5 stars

The dressing table is elegant and comes…

The dressing table is elegant and comes with a matching stool, though the led light in the mirror could be brighter . Delivery was fast and I love how promptly they replied me when one leg of the stool was broken. The sending of replacement was really quick! Highly recommend :)

November 23, 2024
Unprompted review
CARME HOME logo

Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 5 out of 5 stars

Elegant furniture with a five-star service

I purchased the beautiful Ivy table and tri-fold mirror to finish off my newly decorated bedroom. I am so happy I came across the Carme Home site because it has made my room complete. It is such an elegant table and mirror and the quality is very high-end. The mirror did have a bit of a fault on it, so I got in touch with the company, sent pictures so they could see and they sent a new mirror out straight away. I have recently had a bit of a mishap, accidentally dropping a bottle of perfume onto my table which cracked the top of the table😫 I was absolutely devastated, so I contacted the company again, sending pictures of the damage and asked if it could be fixed or if I could purchase the top console of the table as the draws and legs were not damaged. They contacted me straight away and said they would check to see what their warehouse had as it couldn't be repaired….within a day they had sourced me a replacement top console and I received it within a few days. They went above and beyond to help me out and this was their busiest time of year with Black Friday coming up. I would highly recommend this company to anyone who is looking for top-quality, elegant furniture with five-star customer service. Thank you again to everyone who helped me.

November 12, 2024
Unprompted review
CARME HOME logo

Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a great review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 4 out of 5 stars

Jewellery cabinet came on time well…

Jewellery cabinet came on time well packed and went together no problem looks great

November 13, 2024
CARME HOME logo

Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 5 out of 5 stars

I bought a dresser but when arrived the fronts was damaged

I bought a dresser but when arrived the two drawer fronts was damaged, carme went above and beyond to rectify this and a replacement was sent out very quick, could not recommend there products and customer service anymore they are definitely a 5 star plus for me. Thankyou ✨️

November 5, 2024
Unprompted review
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Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

Rated 5 out of 5 stars

Excellent service

Excellent service. My mirror was packaged well and delivered on time

November 11, 2024
CARME HOME logo

Reply from CARME HOME

Hello,

Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.

We hope to see you again in the future!

Kind regards
CARME HOME (Shirley)

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