Excellent service and good communication. I purchased a console/ dressing table. It’s not quite as ‘high end’ as I expected, draws are a little stiff and handles plastic not metal. But overall a nice... See more
Company replied
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Review summary
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Based on these reviews
Delivery was really quick. The packaging was really secure. Product is lovely. However one of the adjustable feet was broken so couldn’t adjust the height. I therefore had to completely remove all t... See more
Company replied
Love my dressing table, and even better to get a free mirror as I needed one. Delivery was faster than expected, and it came well packaged and with no issues. It was semi built so I only had to add th... See more
Company replied
The customer service I received from Amos was absolutely outstanding. I ordered a mirror, dressing table and stool for my daughter before Christmas. They were all absolutely lovely but there were a... See more
Company replied
Company details
Written by the company
We are CARME HOME, we design and sell modern home decor furniture range of Hollywood Dressing Tables, Luxury Mirrored Furniture, Jewellery Cabinets, Illuminated LED Mirrors and much more!
Contact info
Unit A13, Eagley House, Deakins Business Park, Blackburn Road, Egerton , BL7 9RP, Manchester, United Kingdom
- hello@carmehome.com
- carmehome.com
4.4
Excellent
613 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from start to finish
Excellent service from start to finish. Love the Isla foot stool I purchased, the colour and material are high quality. The company itself were quick to deliver exemplary service. Overall really pleased and will buy more from the company.
April 4, 2025
Unprompted review
Reply from CARME HOME
Hello,
Thank you so much for taking the time to leave us a review. We are so happy to know you love our Isla foot stool. We really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.
We hope to see you again in the future!
Kind regards
CARME HOME (Shirley)
Speedy delivery and fab quality
March 24, 2025
Reply from CARME HOME
Hello,
Thank you so much for taking the time to leave us a review. We are so happy to know you love our Eden gold mirror. We really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.
We hope to see you again in the future!
Kind regards
CARME HOME (Shirley)
Reply from CARME HOME
Hello Tracey,
Thank you so much for taking the time to leave us a review - I am so glad to hear you love our Eden LED Mirror. We really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.
We hope to see you again in the future!
Kind regards
CARME HOME
It was delivered quickly with no…
It was delivered quickly with no problem and the product was every bit as nice in real life as it was on website I would definitely buy from here again x
March 17, 2025
Reply from CARME HOME
Hello Helen,
Thank you so much for taking the time to leave us a review - I am so glad to hear you love our Cassie Boucle stool. We really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.
We hope to see you again in the future!
Kind regards
CARME HOME
Item hasn’t arrived no correspondence…
Item hasn’t arrived no correspondence from company
March 17, 2025
Reply from CARME HOME
Hello Amy,
As per IG response, our team had already replied you by email, would you like to check your spam / junk box?
Your parcel was HOLD in depot due to insufficient address. We checked on your order & that is missing flat number so courier failed to deliver. Would you reply back on email on your full address asap?
Best Regards,
AMOS
Great customer service! Great furniture!
I bought 3 items 2 years ago. Knightsbridge console, side table and mirror. Very good quality, this furniture makes my hallway look luxurious.
However I had an accident recently, broke the small piece of mirror tile on console table, I emailed to Carme home if they can get me mirror tile replacement? The customer service went smooth, they gather the right mirrors at the warehouse and sent me the photos of all different shapes of mirror to post me the right one.
My console is now looking new again. I’m so grateful. Highly recommended to Carme Home. Thank you.
March 19, 2025
Unprompted review
Reply from CARME HOME
Hello,
Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.
We hope to see you again in the future!
Kind regards
CARME HOME (Shirley)
Excellent product delivered the next…
Excellent product delivered the next day. Will use again and definitely recommend.
March 13, 2025
Reply from CARME HOME
Hello,
Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.
We hope to see you again in the future!
Kind regards
CARME HOME (Shirley)
Absolutely 10/10
I originally saw this brand while scrolling through TikTok and instantly thought “wow, this looks too good to be true”! I viewed their website and made an order of the mocha dressing table, mirror and stool combo for my guest bedroom. Immediately I realised my old address was listed on my Apple Pay and had a moment of panic, I contacted customer services and got the speediest response from Shirley who straight away actioned my address change and didnt make me feel stupid for my mistake. I ordered roughly around 13:30 yesterday afternoon and by 10:00 this morning it was already delivered! Great delivery service and friendly driver who helped me get the heaviest item into my home. Upon opening I was suprised at the quality (there wasn’t even the smallest chip, dent or mark on my items). Putting together was so simple as the majority is already done so that was also a bonus. I would definitely order again. Thanks once again for your fabulous customer service even after delivery you sent a courtesy email to check everything was okay! Wonderful company (and I never write reviews so this means it’s good!)
March 14, 2025
Unprompted review
Reply from CARME HOME
Hello,
Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.
We hope to see you again in the future!
Kind regards
CARME HOME (Shirley)
Good customer service
Quick delivery the power pack was missing however a quick email and a replacement was dispatched and all working nicely very happy with the item and service
March 8, 2025
Unprompted review
Reply from CARME HOME
Hello,
Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.
We hope to see you again in the future!
Kind regards
CARME HOME (Shirley)
Awful quality won’t recommend it to the worst enemy
The delivery was delayed, and then missing and when it finally arrived, the mirror was deattached from the frame because it probably was hold on the cheap glue, which means I can’t use it at all. Moreover, I was strongly disappointed by the quality of the table, the drawers don’t slide smoothly so I can open and close it quick enough.
February 25, 2025
Reply from CARME HOME
Hi Anna,
I am sorry for the delivery delay. But as you do aware, that delay was due to your incomplete address & then you requested to change to a completely new address for you put an old one wrong address before. You can see courier attempted & fail the delivery from tracking. The parcel have to be returned to us (where we pay for all the return & reship cost), then reship again.
That is why the delay comes from.
In teams of the mirror issue, we would arrange a replacement ship;
For the table drawer can't close quick enough... it is meant to be NOT close quick for that s the safety design for most furniture. That slow shut feature is to prevent customer or kids trap their hands. While it is also a brand new table, by the time you use it, the rail slide would get more smooth.
Best Regards,
FAB HOME
Led mirror is not worth the price tag
Ordered a LED light up mirror. Believe me when I say the quality of the item is not worth £160+ for the largest led mirror they do. Has arrived with multiple defects and can tell the item is made cheaply. Great concept and would be stunning if the materials were to a high standard. Just not worth the price tag in my opinion.
March 3, 2025
Unprompted review
Reply from CARME HOME
Hello Ebony,
Sorry to hear you are not satisfy with the Mirror. Do you have issue with the quality, would you contact our customer service direct by email : hello@carmehome.com
We will arrange replacement or return & refund if you are not happy with the purchase.
Best Regards,
CARME HOME
Wonderful desk and great customer service
I ordered the vanity desk and it arrived almost fully built (yay) and very well packaged. A great value item for the cost, doesn't feel incredibly sturdy but is appropriate for the cost.
The item arrived quickly as well, even at Christmas time.
I had an issue that customer service helped with very quickly and politely!
Would definitely order from here again.
February 14, 2025
Unprompted review
Reply from CARME HOME
Hello,
Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.
We hope to see you again in the future!
Kind regards
CARME HOME (Shirley)
Just don’t bother!
I’m being sent multiple emails asking me to review items that I haven’t received so here the review!!!
I’m currently on ‘working day’ 13 and have not received half of my order, my emails are being ignored and this company is doing NOTHING to get my parcel to me!
Would I recommend? NO!
February 11, 2025
Unprompted review
Reply from CARME HOME
Hello Louise,
I am sorry to for the delay on your order. As explained, EU shipment might occasionally hold from custom declare. It wasn't anyone's false & we can only ask for your kind patient. We response you in 24 hours & kept trying to push courier for update. There is never any ignore on your reply.
We will keep you inform on any update status on your order but unfortunately we won't be able to guarantee the exact deliver date.
Best Regards,
CARME HOME
The mirror that I received was poor…
The mirror that I received was poor quality and very cheap looking, almost plastic. The LED lights barely made a difference and were extremely dim. Considering the price, I’ll be returning
February 4, 2025
Unprompted review
Reply from CARME HOME
Hello,
I am sorry to hear you are not satisfy with your purchase. Do you need any assistance for the return, would you kindly contact our customer service via email so we can make arrangement for you?
Best Regards,
CARME HOME
Really nice silver and white mirror but…
Really nice silver and white mirror but somewhat spoiled by the ugly black power cable. Would have been much nicer if it was white to match the mirror base
January 28, 2025
Reply from CARME HOME
Hello,
Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.
We hope to see you again in the future!
Kind regards
CARME HOME (Shirley)
Would happily recommend!
Speedy arrival, well packaged and easy to construct. Dressing table, mirror and stool look fabulous, good quality, one very happy customer!
January 20, 2025
Reply from CARME HOME
Hello,
Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.
We hope to see you again in the future!
Kind regards
CARME HOME (Shirley)
Poor quality products
Fairly responsive customer service, but product quality is very poor. Both the original and replacement dressing table came with chips, cracks and drip marks from the paint. The LED mirror is stamped with the Carme logo and this logo was also slightly bent.
January 24, 2025
Reply from CARME HOME
Hello, please accept our sincerely apology for the issue on the chip table. As per request, we are going to arrange the collection at our cost. Our team would be keep in touch once collection been booked. Sorry again for all the inconvenience bring to you.
Best Regards,
CARME HOME
Reply from CARME HOME
Hello,
Thank you so much for taking the time to leave us a review - we really appreciate your lovely comments. We work hard as a team to make sure our Customers have a great experience with us.
We hope to see you again in the future!
Kind regards
CARME HOME (Shirley)
No returns. Low quality. High price. Support delays responses.
Update:
27.01.25
We arranged collection. Waiting for the refund after it. Probably I was a bit harsh on support as I had recent experience with another company where I received emails once a week where my willingness to return purchase was ignored but I constantly was offered to get a partial refund. It took 40 email, 3 negative reviews and 2 formal complaints to get my refund. Comparing to that experience CARME Home's support is quick enough and friendly.
26.01.25
My partner bought the mirror recently as a gift for me. The mirror itself was good in terms of the size. However, I'm disappointed with the mirror as there are scratches all around the light ring and the quality of the edges of the ring was not as hoped for. In addition, the light itself is not bright enough to be useful for me.
We would like to return the mirror.
Support offered to us £10 refund if we remove backboard and clean the marks by alcohol wipes. No instructions how to return the purchase were sent.
Under UK consumer law, for online purchases, I have the right to cancel my order within 14 days of receiving the goods, even if they are not faulty. After notifying the seller, I have another 14 days to return the items. The seller is then obligated to refund customer within 14 days of receiving the returned goods.
January 19, 2025
Unprompted review
Reply from CARME HOME
Hello,
Ref 26.1.25
Sorry to hear you are not satisfy with the gift mirror. When your partner send us the message, we offer him discount to keep the product the same day. We had not hear your reply after a week. If you are not happy for the discount offer, you can always return the parcel. Our team has already given you the return instruction to follow.
Ref 27.1.25
Hi, as per prior reply, our team has confirm for collection arrange. Refund would be held after return held success.
Best Regards,
CARME HOME
It looks very cheap for what is…
It looks very cheap for what is labelled a “luxury” brand. It also came with faulty fixings. I also didn’t realise the mirror would have “CARME” printed on it.
January 21, 2025
Reply from CARME HOME
Hello Claire,
Sorry to hear you are not satisfied with your purchase. With the issue of fixing, our customer service team has already email you asking for details. If you can check & advise any replacement needed?
Best Regards,
CARME HOME
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