CM Builds Reviews 171

Arrived about 5 weeks after first ordering. Well worth the wait. Really make my 3 series look and feel luxurious. Sounds more quieter inside as well. 👍

very very poor communications.....i ordered my mats on the 26th of jan and they STILL AREN'T HERE!!! getting fed up with it. they told me a mnth ago that the oder was completed and out for delivery....just NOT good enough im afraid.....140 pounds is something i cannot afford to just leave floating around in CARMELOs bank account!!!....taking legal advice if they are not here by this weekend.....

This is not a UK/US company as the website will have you believe. Items are shipped from China and are of a terrible quality - impossible returns process and they won't refund your money until they receive it (even if the item doesn't fit/isn't as described).

At least they arrived.

Mats are OK, but took an absolute age to actually arrive. I had ordered them on the 24th of January 2022 and they arrived on Wednesday the 8th of March.

Their communication is absolutely shocking. I had sent multiple emails to them throughout February asking for a status update on my order and they replied on the 2nd of March.

You get no tracking information from them without chasing for it and they never bothered to let me know about the delays. Eventually they sent me a tracking number (after me chasing them, the customer) which didn't even work.

Certainly not a 7-14 day shipping as advertised on their website. Buyers beware. They do take ages to arrive and they come from China not the UK

I know there has been a pandemic (which they used as an excuse) but for them to arrive on the 8th of March is a bit of a joke.

I ordered a set of black and blue crystal car mats, I knew delivery of them was going to take 3-4 weeks, it did take about 6 weeks for them to arrive, as I’m a bit impatient I kept asking carmelo where my order was, each time I got a reply which explained the delays, I understand it wasn’t there fault and that it was down to circumstances that were out of there control once they were dispatched, I’m very happy with my order, I opted for the extra pocket in the drivers side mat and was happy to see they put one on the passenger mat also at no extra cost, I also opted for a symbol and txt and was extremely happy to see them on all 3 mats and that each one was stitched in, all in all a very professional job and they look great in my car, a+ and 5 stars, highly recommended, thank you

Bought on 20th of January and nothing has arrived. Arrived in my country a few weeks ago and still nothing arrived. They take ages to reply do not recommend at all. It had said 7-14 days. Do not buy from this company.

I placed an order Jan 10. What I (finally) received Feb 22 was ridiculous. A few "placemats", not the seamless liner I expected. I did get a quick response to my photos, and was assured a prompt refund. So no harm, no foul. However, I'm STILL waiting for refund so I'm not going to throw $195 away quietly.

Purchased a custom trunk liner for my jeep. Waited a month without the tracking number ever showing anything was shipped. After a month I contacted them saying I would be reporting no delivery to my credit card company and immediately that day they said the shipping company "lost my order" and refunded my money and blocked me on all social media. Do not ever give them money you will not receive anything

I am going to give a honest review about Carmelo mats. After placing my order I went on their website to see the reviews. They have some bad reviews and it made me worried as I have already placed my order. My order arrived yesterday. YES IT TAKES ABOUT 5 TO 6 WEEKS TO ARRIVE, but their products are worth waiting for. It fits really good in my Mercedes, and it looks like It actually came with the car from the dealership. Quality is amazing just like it looks on their website. Nothing to worry about fit and quality, just expect to wait for about 6 weeks to receive them. Once you receive the mats you will be amazed by the quality and fit of it.

I ordered floor mats for my son's Dodge 2008 as a birthday gift! The staff stayed in touch through emails we received the mats and they were black with dark blue stitching and there perfect. They match my son's truck and the color on his rims beautifully!! I'm currently getting prices on other items for his truck as well from the team at Carmelo for Fathers Day!! Customer service is too notch and so are there products!!

I ordered full set of liners for sienna 2022 model from Carmelo website. I paid extra to expedite the order and after 9 emails back & forth with customer service, I got crappy bag with ctimpled liners inside and small pieces of velcro. Worst part is order came wrong after 8 weeks. I think they have no idea how Sienna 2022 looks like and just delivered liners of some truck. It was suppose to deliver in 3 to 4 weeks. Their service doesn't know what they are talking. From China order first delivered to some shabby address which then handover it to USPS.
Stay away from this unfair, unethical and useless website if you want to save your money.
This is cloudy company and will never give you your money back. Actually they have no existence and you can't reach them after they rob you.
Stay away from carmelomats.com !!@@

ABSOLUTELY ABYSMAL SERVICE AND PRODUCT.
I ordered the boot liner from them, firstly it has taken three times as long as quoted on their site, also, nowhere on their site does it say the liner will be in separate bits (6 in all), with no fitting instructions and a bag of crappy bits of velcro that won't stick, also came so badly packaged that it's all creased.
Their customer service is non existent, dreadful company and inferior product, save your money and go elsewhere, I wish I had.
I had to give a 1 star rating because you can't put zero or minus numbers.
Shocking, stay away from this company.

This whole company is a scam.i ordered mats before Xmas,paid extra for faster delivery but still had to wait for a month. When they finally arrived they didn't fit! After few emails exchanged with customer service I was told I have to send them back to China with my money(risk even more to waste!).the page makes u belive that they have base in uk but that's a lie.they also have another lie the page 100%guarantee and hassle free refund...don't fall for that pls...I lost nearly 200e and I am stuck with maths that don't fit.i am so angry and i feel robbed and there is nothing I can do about it ...😭carmelomats if ure reading it u should be ashamed of urselfs u took that money away from my kids and u caused upset in my family as it was suppose to be present for my partner.thanks for running it

I had a problem with one of the Matt’s not fitting, they got back to me after a day and told me they’d be sending me a new one free of charge.

Dreadful-Ordered the boot liner kit for a BKW X4- then found out the item was coming from China! Took months to arrive- tried to cancel the order as I had to wait far longer than was stated but hit a wall of resistance. Box arrived- 12 plus pieces- Velcro that was sent with it didn’t stick- panels didn’t fit correctly- clashed with the closing of the boot lid.
Bought stronger Velcro and still wouldn’t stay In position.
Requested a refund and was told I needed to send it back (at my cost to China!) asked if I could send it back to the UK address and was told I couldn’t.
Bottom line is the product is appalling- the cost to send it back outweighs me bothering

Ordered boot liner for Land Rover Discovery 4. The liner took weeks to deliver and when it did finally arrive it was in 12 sections. The liner isn't a great fit and some panels were badly creased. The velcro supplied is useless meaning that the vertical panels don't stick at all so I've had to order some better velcro. Not what I expected for £150!

These mats are way better than weathertech! They really dress up the inside of my Durango. Customer service has been great,too.

The rear mats were ordered and sent. Tommy did a great job for me and they look great in the mini. So good I ordered some for my car And can’t wait for them. It just makes the interior look so smart they fit so well

Robby T

No communication what so ever ,trackin system no use what so ever! Been waiting 6 weeks so far , had 1 email saying shipped 3 weeks ago !!! Where are they carmelo ???

Ordered carmats 4 weeks ago and paid for priority service. Got given a tracking number that has not worked for 2 weeks. Poor customer service. Not even responding anymore. This company is a scam. If you do buy use a credit car so you can charge back after you have been scammed for your money.