CarMoney Reviews 4,222

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the professionalism and clear communication from the team. However, some people were dissatisfied with the level of support provided when issues arose with vehicle purchases, noting a lack of responsiveness and a focus on technicalities rather than customer care. A few other people also felt that communication could be difficult, with some experiencing long hold times or a change in attitude from staff when problems were discussed.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers praise the helpfulness and efficiency of the... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and professionalism of... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick turnaround and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very hopefully throughout my application my agent Kai was helpful and helped me secure the right deal and helped me find the right vehicle for my needs Throughout my application all the necessary d... See more

Rated 5 out of 5 stars

Absolutely faultless experience! Firstly Josh who I’m sure was still making calls past closing time to secure the finance for me! And then Mhairi Claire who called me back first thing the following mo... See more

Rated 5 out of 5 stars

Excellent service from all the team at carmoney. Arranged my finance for my van very quickly and with no fuss. All the team are experts in their field and provide a knowledgeable, efficient and frien... See more

Rated 5 out of 5 stars

Many thanks to Ryan, and all the team at Carmoney. Arranged finance for my van, with a very efficient, knowledgeable and friendly service. Will highly recommend without hesitation. Five star plus ser... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 2 out of 5 stars

Well my car was not as described

Well my car was not as described, arrived with the service light on.
So not so delighted

May 15, 2026
CarMoney logo

Reply from CarMoney

Thank you for your review.

We’re genuinely sorry to hear that your experience did not meet your expectations.

We take all feedback seriously and are committed to understanding what has happened and putting things right.

A member of our team will be in touch with you shortly to discuss your concerns in more detail and to work towards a resolution.

We appreciate you bringing this to our attention and thank you for your patience while we look into this further.

Nikki the Ninja

Rated 5 out of 5 stars

Very hopefully throughout my whole application

Very hopefully throughout my application my agent Kai was helpful and helped me secure the right deal and helped me find the right vehicle for my needs
Throughout my application all the necessary details for the application were made clear and explained to the highest standards possible and found me the best value for money
I when recommended carmoney to
friends and family and would use them again in the near future

May 15, 2026
Rated 1 out of 5 stars

Odd Behaviour

Won't do anything unless its over it's just silence and heavy breathing down the phone. Call them back, you go on hold then get cut off.

Explained that I can't just drop everything to be on a call, and email would be the best bet, when you respond to their emails, they just ignore it.

May 22, 2026
Unprompted review
CarMoney logo

Reply from CarMoney

Thank you for your feedback.

We’re sorry to hear about your experience. We did attempt to reach out to you to gather further details so we could better understand and resolve your concerns, however we unfortunately didn’t receive a response.

We’d really like the opportunity to put things right, so please do get in touch with us at your convenience and we’ll be happy to discuss this further and assist you.

Nikki the Ninja

Rated 5 out of 5 stars

Wow CarMoey really came the through for…

Wow CarMoey really came the through for me.The Communication with up to date developments and they even acted as a middleman so,no stress if you needed to change your mind about the car As I did.I ended up with something I’m going enjoy. Thanks CarMoney

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great friendly service

The staff were very helpful in helping me go through the entire car loan experience.
They got the best deal for me and would phone/text me to keep up dated through the entire process. Can fault them and they even kept me right after I got the car.
Would highly recommend them.

May 7, 2026
Rated 5 out of 5 stars

Carmoney

Carmoney made securing finance and my new vehicle so simple.the whole process was very quick and easy.big thanks to the team,especially Amaan who took me through the process.excellent service.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

The team at CarMoney are exceptional. They are professional, courteous, prompt and above all - human ! No robotic script reading and from start to finish you feel you are part of their world and a valued client. They steered me through some choppy waters but were FAULTLESS! Recommend? I would insist on using them.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Car Money were absolutely amazing

They were so helpful in helping what best suited my needs and budget. The member of staff that helped me was amazing and went the extra mile to help. They provide a great service and I feel I had good value for money. I highly recommend car money

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks to Ryan

Many thanks to Ryan, and all the team at Carmoney. Arranged finance for my van, with a very efficient, knowledgeable and friendly service. Will highly recommend without hesitation. Five star plus service

May 13, 2026
Rated 5 out of 5 stars

Anton was very helpful

Anton was very helpful, I was messed around by many finance companies but anton was prompt, factual and got us the car we wanted, thankyou so much!

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

This is the first time I have felt with…

This is the first time I have felt with this company everything was easy the communication from the company was excellent they explained everything it was all done by email absolutely perfect I could fault them highly recommend

May 12, 2026
Unprompted review

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