CarMoney Reviews 4,217

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the professionalism and clear communication from the team. However, some people were dissatisfied with the level of support provided when issues arose with vehicle purchases, noting a lack of responsiveness and a focus on technicalities rather than customer care. A few other people also felt that communication could be difficult, with some experiencing long hold times or a change in attitude from staff when problems were discussed.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers praise the helpfulness and efficiency of the... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and professionalism of... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick turnaround and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very hopefully throughout my application my agent Kai was helpful and helped me secure the right deal and helped me find the right vehicle for my needs Throughout my application all the necessary d... See more

Rated 5 out of 5 stars

Absolutely faultless experience! Firstly Josh who I’m sure was still making calls past closing time to secure the finance for me! And then Mhairi Claire who called me back first thing the following mo... See more

Rated 5 out of 5 stars

Excellent service from all the team at carmoney. Arranged my finance for my van very quickly and with no fuss. All the team are experts in their field and provide a knowledgeable, efficient and frien... See more

Rated 5 out of 5 stars

Many thanks to Ryan, and all the team at Carmoney. Arranged finance for my van, with a very efficient, knowledgeable and friendly service. Will highly recommend without hesitation. Five star plus ser... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I recently purchased a car through…

I recently purchased a car through CarMoney and honestly couldn’t be happier with the experience. From start to finish, the whole process was smooth, professional, and completely stress-free.

The team were incredibly helpful and kept me informed every step of the way. They took the time to explain all the finance options clearly and helped me secure a loan that suited my budget perfectly. Everything was handled quickly and efficiently, with no pressure or confusing jargon.

The communication throughout was excellent, and the customer service really stood out. It’s rare these days to deal with a company that is both professional and genuinely friendly.

Buying a car can sometimes feel overwhelming, but CarMoney made the entire process simple and straightforward. I’m absolutely delighted with my new car and very grateful for all the support provided.

I would highly recommend CarMoney to anyone looking for car finance and a trustworthy, hassle-free experience. Five stars all the way!

May 9, 2026
Rated 5 out of 5 stars

I have nothing bad to say about my…

I have nothing bad to say about my experience it was spot on no faff and no waiting or hassle to speak to anyone by text or call I could speak to someone ready to help me and the best thing is they sort everything for you

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Josh was a fantastic agent

Josh was a fantastic agent. Very friendly, easy to chat to and as someone that gets anxious speaking to people over the phone, I found I wasn't anxious at all chatting to Josh. Everything was smooth, simple and made the whole process pleasant. Wouldn't hesitate to use CarMoney again in the future. Takes a lot of the hassle out of searching for finance. Great all-round service.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Very satisfied throughout my whole application the team helped me find the right vehicle and got me the vehicle as quick as they could

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

First time finance

Recently got a car on finance, first timer so didn’t really understand or know what to expect. Was put in contact with Andrew and honestly the guy was mint! Went above and beyond with information, details, made the whole experience pleasant so props to the staff at this place because if they’re anything like the person I had then they deserve a pay rise.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - never gave up on searching for the van I requested. All calls courteous and professional and any queries followed up effectively and efficiently. Highly recommend.

April 30, 2026
Rated 5 out of 5 stars

Excellent service from all the team at…

Excellent service from all the team at carmoney. Arranged my finance for my van very quickly and with no fuss. All the team are experts in their field and provide a knowledgeable, efficient and friendly service. Great communication, and regular updates made everything go very smoothly.
Will highly recommend, five star plus service

May 11, 2026
Unprompted review

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