CarMoney Reviews 4,218

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the professionalism and clear communication from the team. However, some people were dissatisfied with the level of support provided when issues arose with vehicle purchases, noting a lack of responsiveness and a focus on technicalities rather than customer care. A few other people also felt that communication could be difficult, with some experiencing long hold times or a change in attitude from staff when problems were discussed.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers praise the helpfulness and efficiency of the... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and professionalism of... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick turnaround and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very hopefully throughout my application my agent Kai was helpful and helped me secure the right deal and helped me find the right vehicle for my needs Throughout my application all the necessary d... See more

Rated 5 out of 5 stars

Absolutely faultless experience! Firstly Josh who I’m sure was still making calls past closing time to secure the finance for me! And then Mhairi Claire who called me back first thing the following mo... See more

Rated 5 out of 5 stars

Excellent service from all the team at carmoney. Arranged my finance for my van very quickly and with no fuss. All the team are experts in their field and provide a knowledgeable, efficient and frien... See more

Rated 5 out of 5 stars

Many thanks to Ryan, and all the team at Carmoney. Arranged finance for my van, with a very efficient, knowledgeable and friendly service. Will highly recommend without hesitation. Five star plus ser... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Steven was very helpful

Steven was very helpful, friendly and knowledgeable from the start. The first thing he said was that the garage we are purchasing the car from has good reputation and that CarMoney has worked with them before, which was very reassuring. Communication was good and things moved along quickly. Had a pleasant experience overall. Thank you, Steven!

May 1, 2026
Rated 5 out of 5 stars

Great service

Great service. Very attentive. Allways kept me informed with all the updates or answering any queries I had. Highly recommended 👌

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

The best company to finance a car

The best company to finance a car. Worked very quick and sorted everything out too fast with very little commission charged and was active on responding calls, also advised about warranty but i refused to take for now and will sort out later as i have to check my finances as well special thanks to Ryan and other team members for support. I appreciate your work and have referred to my friends as well.
Thanks

April 26, 2026
Rated 5 out of 5 stars

Went smoother than I was expecting

Went smoother than I was expecting, a few mistake by myself, made things slightly difficult. But with help from the team at car money everything was sorted and the funds released. Very good service, thank you.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless experience

Absolutely faultless experience! Firstly Josh who I’m sure was still making calls past closing time to secure the finance for me! And then Mhairi Claire who called me back first thing the following morning to finalise everything for me, Both went above and beyond to make this whole deal complete easily for me! I’m overjoyed with the deal they got me on the car I wanted and they explained everything in words I could understand! Can’t wait to pick my car up tomorrow!! Highly recommend this company (especially for those of us that have no idea what to expect) 😊

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

I was applying for car finance to see if I would be approved

I was applying for car finance to see if I would be accepted. I chose a car at a lesser value to increase the chances of being accepted. Carmoney called me within 12 hours of appling and helped me through the application and was very patient and understanding when I told them that the car I was looking to purchase was actually nearly twice the price. They assured me that they would look into this and get me the best deal. True to their word the final agreement was well under my price range which made me feel extremely happy as it was very affordable. The only minor negative I would say is that I wasn't aware of an admin fee which was said to me after agreeing on a price with both carmoney and the trader. Although this was sprung on me, carmomey made it possible to agree a fee much less than the minimum limit which is why I have gave them 5 stars. I would recommend the company to anyone despite your finanical situation as they are there to help support their customers accomplish their target of buying a car. They were very friendly, polite and respectful. Thank you ⭐️⭐️⭐️⭐️⭐️

May 5, 2026
Unprompted review

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