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CarMoney Reviews 4,218

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TrustScore 4.5 out of 5

4.7

Car Finance and Loan Company
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Review summary

Created with AI, based on recent reviews

Looking at 2,356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the professionalism and clear communication from the team. However, some people were dissatisfied with the level of support provided when issues arose with vehicle purchases, noting a lack of responsiveness and a focus on technicalities rather than customer care. A few other people also felt that communication could be difficult, with some experiencing long hold times or a change in attitude from staff when problems were discussed.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers praise the helpfulness and efficiency of the... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and professionalism of... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick turnaround and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very hopefully throughout my application my agent Kai was helpful and helped me secure the right deal and helped me find the right vehicle for my needs Throughout my application all the necessary d... See more

Rated 5 out of 5 stars

Absolutely faultless experience! Firstly Josh who I’m sure was still making calls past closing time to secure the finance for me! And then Mhairi Claire who called me back first thing the following mo... See more

Rated 5 out of 5 stars

Excellent service from all the team at carmoney. Arranged my finance for my van very quickly and with no fuss. All the team are experts in their field and provide a knowledgeable, efficient and frien... See more

Rated 5 out of 5 stars

Many thanks to Ryan, and all the team at Carmoney. Arranged finance for my van, with a very efficient, knowledgeable and friendly service. Will highly recommend without hesitation. Five star plus ser... See more

Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The service has been brilliant

The service has been brilliant — everything has been so smooth and quick. I would highly recommend going through CarMoney. I can’t wait to pick up my new car!

A special thank you to Rhys, who has dealt with all of my enquiries. His communication has been amazing throughout and he has made the whole process stress-free.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Steven my allocated Ninja was friendly…

Steven my allocated Ninja was friendly and listened to all my daughters needs. He was superb!
Unfortunately the car we wanted was sold but Steven was really helpful and sent more cars for me to look at and so we ended up buying a similar car.Smooth & quickly sorted out. Many thanks

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

really work fast as ninjas

friendly staff and quickly like a ninjas sort out everything dont look on that it was weekend and bank holiday Monday everything was done quickly efficiency saved my time and put me back on road in no time. Massive thanks to my ninja Connor who was so patience with me as I needed car urgently and was in bit stress but he handled it very calmy and professional.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Simply amazing

Simply amazing, carmoney was so effective in their communication and to find a vehicle for me, very professional and on point , will truly recommend

April 30, 2026
Rated 5 out of 5 stars

Dealt with Reece

Dealt with Reece. He was brilliant. Very helpful and very efficient. Made the whole process very easy! So appreciative of all his his. Highly recommend.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Frazer

Excellent service from Frazer, top man.
Very quick and very thorough.
Got the car I was looking a few days later.
I'm Very happy with the service and would recommend them to anyone.
Thankyou so much!!

May 2, 2026
Unprompted review

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