CarMoney Reviews 4,218

Very helpful always followed up with everything

They were very polite, efficient and helped me understand and feel comfortable with the decision I was making. Would highly recommend and would use them again.

Great experience, David was really helpful.

Ninja David was very good with explaining everything to me,he was also very patient after a showing him a few cars i had shortlisted. The communication was was amazing from start to finish.
Car money dealt with the process swiftly from start to finish no hustle at all.

I had a very frustrating experience with Carmoney after buying a car through their finance.

Within 6 months of purchase, the car broke down and I reported the issue immediately to the warranty provider, Warrantywise, on the same day. The process with them dragged on for weeks with little to no progress, which left me stuck without a proper resolution.

When it became clear nothing was moving forward, I contacted Carmoney directly for support. By that point, it was just over the 6-month mark — purely because of the delays in the process — but instead of helping, they focused on the technicality that I had contacted them “after” 6 months.

This was extremely disappointing, especially considering the issue itself was reported well within the 6-month period to the relevant parties. To make matters worse, the garage confirmed that the car required a completely new engine due to severe engine failure.

Overall, I feel let down by the lack of support and the unwillingness to look at the situation fairly. The focus on technicalities rather than customer care made an already stressful situation even worse. I wouldn’t recommend based on this experience.

Looking for a new car and looked around with finance options. Car Money couldn't do enough for me, helping me locate cars, Happy to give me quotes on any vehicle I was interested in. Always just a text or call away. Got a great car, on a great finance deal ....Will definitely use again in the future 5*****

The agent i spoke to named Rob, was really good quick and precise and done everything he could to help me, which I appreciated very much. A few unlucky episodes for me but he always came up with something and always txt me to keep me in the loop so congrats to him. Service was excellent and I think i got value for my money, and would recommend people to car money

Very good customer service, really put the time in to answer all questions and explained everything when needed.
Connal was a legend the whole way through and was always great to talk to.
Definitely recommend

I’m not happy at all—the money was transferred to the seller three days before delivery, which I find completely unethical.

Thank you so much for your help and quick responses. I really appreciate how you always answered my calls and messages on time. It means a lot and made everything much easier for me.

Excellent service, Darren was really helpful and the speed at which the transaction was completed was exceptional.
Thank you

Easy to understand and staff are excellent thankyou

Excellent work from start to finish

Very friendly and helpful and I had my car in less a week

My experience with CarMoney was brilliant. I had a guy called Cruz assisting me and he made the whole process were easy and straightforward. He went out of his way to get everything sorted for me with as little hassle as possible. I would highly CarMoney and Cruz.

My advice to avoid at all costs!

My knowledge with cars is poor and I got a vehicle on finance through car money, upon delivery if the vehicle through a dealership I will not name, I noticed cosmetic issues they told me had fixed, the coolant level was below the low indicator and the centre armrest felt insecure. I tried to reject but the delivery driver wanted £250 in cash and pressure from my partner made me keep the vehicle.

Within two weeks of having the vehicle the coolant system went pop and coolant was dripping under the car, in hindsight I realised there was a slow leak that has eventually given way. Now there were other issues with the car that led to it becoming uninsurable due to a discrepancy with the gearbox (manual / auto), car money asked IVIS to come assess the vehicle but due to IVIS wasting my time it would take three weeks so I had a mechanic come assess the vehicle, the bottom half of the engine was cleaned to find the source of the leak and traced it to the thermostat housing and he told me it’s been like that for a while with the amount of calcium deposits and that someone and been using tap water to top it up. But IVIS disagreed as they couldn’t find the evidence as the engine had been cleaned to find the source and I wasn’t there to explain the situation to them.

So my advice is to carmoney. I will be going to the finance ombudsman as factually speaking the IVIS report is not factual and is missing crucial information, plus the photos don’t even show the crack or issues in hand which I find to be hilarious

With in a couple of hours they got my finance sorted out for my vehicle, and the APR Rate was very good, THANKS CAR MONEY

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The service rendered was exceptional