CarMoney Reviews 4,220

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the professionalism and clear communication from the team. However, some people were dissatisfied with the level of support provided when issues arose with vehicle purchases, noting a lack of responsiveness and a focus on technicalities rather than customer care. A few other people also felt that communication could be difficult, with some experiencing long hold times or a change in attitude from staff when problems were discussed.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers praise the helpfulness and efficiency of the... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and professionalism of... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick turnaround and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very hopefully throughout my application my agent Kai was helpful and helped me secure the right deal and helped me find the right vehicle for my needs Throughout my application all the necessary d... See more

Rated 5 out of 5 stars

Absolutely faultless experience! Firstly Josh who I’m sure was still making calls past closing time to secure the finance for me! And then Mhairi Claire who called me back first thing the following mo... See more

Rated 5 out of 5 stars

Excellent service from all the team at carmoney. Arranged my finance for my van very quickly and with no fuss. All the team are experts in their field and provide a knowledgeable, efficient and frien... See more

Rated 5 out of 5 stars

Many thanks to Ryan, and all the team at Carmoney. Arranged finance for my van, with a very efficient, knowledgeable and friendly service. Will highly recommend without hesitation. Five star plus ser... See more


Company details

  1. Car Finance and Loan Company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best services I have had in a while

Best services I have had in a while . Tradecentre rochdale ran very poorly with no answer or no managers to speak to and all I have had from Carmoney is reassurance and patience . If I would recommend anyone trying to get a car on finance 10/10

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Just done a few days with these guys…

Just done a few days with these guys and the help and professionalism was unreal, even when I was getting annoyed with ID uploads they absolutely calmed and resolved it.
Great services and will be using again.
Thanks
Mark

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I dealt with someone called Adam and he…

I dealt with someone called Adam and he was brilliant from start to finish. I was very picky and fussy about the right car for me and he was very patient and helpful throughout the whole process. He explained things in a very clear way so I didn’t feel like I was been pushed into anything I didn’t want. I would recommend them to anyone looking for a car.

April 22, 2026
Rated 5 out of 5 stars

Mo@CarMoney

I just wanted to leave a review for Mo at CarMoney after what ended up being a very stressful but ultimately positive experience.

From the start, Mo was really helpful, responsive and kept me updated throughout the process. There were some delays on the day (which were out of his control), and at one point it looked like I wouldn’t be able to drive away with the car after travelling 3 hours to collect it.

However, Mo went above and beyond to help get everything sorted. He stayed in contact, chased things up, and even called the dealership directly to try and push things through. Thanks to his effort and persistence, the funds were released and everything was completed the same day.

I really appreciate the service and support, especially given the pressure of the situation. It made a huge difference.

Thank you again, Mo!

April 29, 2026
Unprompted review

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