I email to complain I got served papers threatening to take away what little property I have left because of accounts that were supposedly "taken care of" MONTHS ago.... I get an email reply asking to... See more
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I called to attempt to get in touch with my legal representative, David the CLS associate was professional, but, like the other times I have called I got the same shuffle. It must be a script....I a... See more
Company replied
This company is a nightmare . I canceled my program due to the lack of communication, not answered questions and no proof of actions done to my case . After being in the program for 11 months pay... See more
Company replied
I've had nothing but great service from Carolina Legal Services every time I've called. Their customer service reps are very polite and very knowledgeable of their job. If needed, I don't mind being p... See more
Company replied
Company details
Information provided by various external sources
Carolina Legal Services was founded on the principle that legal preparation and effective case management should be accessible to all. Our practice areas include: Business Law, Bankruptcy, FDCPA, Corporate Law and Wills and Estate Planning. Call us for...
Contact info
Toringdon Way 3440, 28277, Charlotte, United States
- carolinalegalservices.com
2.7
Poor
69 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and communication!!
April 24, 2020
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Nice job!
Every question was answered and it was straight forward. Thank you!
April 14, 2020
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Very personable and knowledgeable…
Very personable and knowledgeable professionals.
March 30, 2020
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
They will call me back!
They will look over my fax and take care of the issue, then they will call me back.
March 26, 2020
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Was very pleased with the…
Was very pleased with the representative. He was very knowledgeable and answered all my questions very quickly.
March 13, 2020
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Samantha R praise
My experience in my last call with Samantha R, was a superp and mind and emotion settling, delight. She was so patient, so helpful, so compassionate and understanding, to my concerns. 5 stars is grossly inadequate to describe her performance. Samantha R should get 10 stars for being so kind, helpful, and knowledgeable about my inquiries. A tremendous, monumental thank you to Samantha!
March 3, 2020
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
The associate I spoke with was very…
The associate I spoke with was very kind, professional and helpful. I had a concern that she was able to correct while we were on the phone. Great service!
February 19, 2020
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Sidney,(not sure if I am spelling her…
Sidney,(not sure if I am spelling her name correctly), listened carefully and reviewed my account. Hopefully she will be able to resolve the issue. She sounded confident about what needed to be done.
February 6, 2020
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
I called to attempt to get in touch…
I called to attempt to get in touch with my legal representative, David the CLS associate was professional, but, like the other times I have called I got the same shuffle. It must be a script....I attempted to call the lawyer and I have sent numerous text messages and Mr. Rufty has not answered any of my texts or returned my calls. I'm getting an un easy feeling that I will not be completed with this process on the time line that we have agreed too in the contract..... I'm asking for simple information that I can't get anyone from CLS to provide me.
David M Yaddow
Client ID#NC0014300336
February 4, 2020
Unprompted review
Reply from Carolina Legal Services
Hello -
It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.
We'll be arranging an outreach so we can discuss.
Thank you again for your honest feedback.
Warm Regards,
The Client Experience Team
The agent was very polite and explained…
The agent was very polite and explained what we needed to know!
January 24, 2020
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
The service provided by Carolina Legal…
The service provided by Carolina Legal Services has helped me resolve my financial conundrum. The staff has been especially compassionate, professional, and knowledgeable. They have been expeditious in responding to my questions and concerns, and are proactive in the way they have handled my account.
January 3, 2020
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
So far I am very satisfied with…
So far I am very satisfied with Carolina Legal Services. I am sure I will be satisfied at the end of our 3 1/2 year contract, because, I will do my part and I have total trust that Carolina Legal Services will do their best to do their part. That will give us a happy result. Thank you for helping this old lady!
December 27, 2019
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
My experience with Carolina Legal
My experience with Carolina Legal Service has been exemplary. All of the representatives have been readily available to answer any concerns-and they actually have the answers. Any hiccups along the way have been dealt with on the spot to my satisfaction. I highly recommend Carolina Legal Services.
December 19, 2019
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Carolina Legal Services is honest
Carolina Legal Services is honest, trustworthy and very knowledgeable. They get things accomplished quickly and orderly. You can always count on they because of their expertise in the field.
December 11, 2019
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Awesome support and extremely…
Awesome support and extremely knowledgeable.
November 26, 2019
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
So Far So Good 🙏🏾
November 21, 2019
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
No matter what the situation Carolina…
No matter what the situation Carolina Legal Services has always been very helpful and professional
November 8, 2019
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2729507
The lady answering the customer service…
The lady answering the customer service line is superb. She looked up the information I requested and gave me important current facts . Very pleased with her quick response.
November 8, 2019
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2729490
I believe I spoke to an agent named…
I believe I spoke to an agent named diamond, she was so helpful and understanding, I was so happy she was able to help me through my issues. Thank you so much
November 8, 2019
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Rae was so helpful and very polite…
Rae was so helpful and very polite during our phone conversation this evening. I trust this company wholeheartedly. Cynthia Brown
November 2, 2019
Unprompted review
Reply from Carolina Legal Services
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Reference ID: GT2704486
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