CARPE OMNIA Reviews 

923
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the excellent quality of products, highlighting impressive fabrics and durability. Many also appreciate the great fit and stylish designs, finding comfortable and well-fitting pieces. Reviewers often highlight fast and efficient delivery, with many receiving parcels quickly and with tracking updates. Conversely, some people were dissatisfied with the refund process, often reporting unreceived refunds for returned items despite multiple contact attempts. Many also cited poor or non-existent customer service, with ignored emails regarding returns and delivery issues. A few customers noted problems with items not received or delivered incorrectly.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and service, with many customers expressing... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent fabric, great fit, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the fast and... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the seamless, helpful, and... See more

Refund

Users describe negative interactions with refund processes, with many reporting that despite returning items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Carpe Omnia really went beyond my expectations and I am already planning my next order. Sizing and quality is incredible. I would really recommend for anyone looking for key fashion and staple wardrob... See more

Rated 5 out of 5 stars

it took me ages to find the right fit bottoms so I was really happy when I came across carpe ominia. the delivery was quick which always helps and will definetley be keeping a eye out for new items in... See more

Rated 5 out of 5 stars

The guys at CARPE OMNIA are fantastic! Every time I've ordered something, I haven't been disappointed. Fast delivery, excellent quality of the products and fabrics. I ordered a couple of hoodies that... See more

Rated 5 out of 5 stars

Bought of CARPE OMNIA few times. Never disappointed with the product I get. One of the favorite brands my boys are wearing. Love it. And it's fast delivery with updates and tracking.


Company details

  1. Clothing Store

Written by the company

Premium lifestyle clothing brand made to inspire and encourage others to seize everything in life.


Contact info

3.4

Average

TrustScore 3.5 out of 5

923 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(923)

85 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS Awful customer service, I have an order which I have not received and have emailed to enquire about have emailed multiple times with no response and no knowledge on the whereabouts of my order.

December 5, 2024
Unprompted review
Rated 4 out of 5 stars

Matching shorts and t-shirt sets

Shorts are great, t-shirts are a weird fit or maybe I'm just too old for them. Either way there's no point having one without the other so I kept both. Hopefully the t-shirts will stretch and shrink into a more normal shape through washing and wearing. Also the ecru shorts and ecru t-shirt aren't really the same colour

December 4, 2024
Unprompted review
Rated 1 out of 5 stars

Do not trust these thieves with your money!!!

Scumbags - they will not process your refund even after months and months of trying!!!

Ordered two items but they didn’t fit, so I asked for one to be refunded and the other to be exchanged for a smaller size.
They took three weeks to even respond each time completely ignoring what I said to them in my email.
I told them not to send the exchange as I was now fed up of waiting, they completely ignored me and send the exchange anyway.
I still have no refund and no exchange a month later .

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID

They do not offer refunds, hundreds of pounds down with clothes I hate, which also look nothing like their photos

Reported to trading standards

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

They Have Stolen My Money

All of the 1-star reviews you see here about how they never refund your money are 100% true. It's a shame because their products are pretty good, but the customer service and communication are appalling.

I bought two pairs of cargos from the online store, one of them was too small so I returned it and opted for a refund. I received an email on the 13th of November to let me know they had received the item and to allow 2 - 5 days for my refund to be processed. It is now the 29th of November and I am yet to receive my refund - they ignore all emails and will instead just flat-out ignore you. It's theft at the end of the day.

I would highly recommend avoiding these criminals.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Combat V2 joggers

Fantastic quality and very efficient with delivery……took a matter of days from ordering to delivery…..very happy with the whole experience….thankyou

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Light grey cargos

Bought a pair of light grey cargos for my fiance and he is obsessed with them, says it’s the best pair of trousers he owns. We’re in love!!

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

Robbed me of my money!

Absolutely awful & avoid at all costs. I purchased some carpenter jeans 2 weeks ago which arrived and was too small. I simply asked how to return these which there was no clear instructions of doing so. I contacted customer service and they give me a sheet to fill out and include with the delivery as I sent it back which I did so. After a few days I checked if it had been delivered and it had so. I had not been contacted they had received it instead I had to contact them and ask what was happening with my money. After days of waiting for a reply they responded with “you need to use the returns portal you haven’t returned the items correctly” this was news to me as I had been instructed to do it another way on a previous email and had never heard of a returns portal. I tried doing this and my order number and email apparently isn’t a match and after 5 days have had no reply off them after multiple emails being sent. I’m now left without the jeans and -£60 and have no idea what to do from here, avoid at all costs and shop elsewhere.

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

The customer service is abysmal

The customer service is abysmal. The reviews about shocking customer service are very true. I ordered a pair of Jeans in September with next day delivery, they never arrived and was told they are out of stock. I asked for a refund which I am still waiting for and somehow they managed to post the Jeans three weeks after I ordered it after I specifically asked for a refund. I posted the unwanted Jeans back and it has now been over two months without a refund after multiple chasers with no response. I was assured by someone called Jack my refund would be processed after they received the Jeans but with no avail. Would avoid this company at all costs.

September 26, 2024
Unprompted review
Rated 1 out of 5 stars

Worst customer service i’ve seen

Worst customer service i’ve seen. Order apparently dispatched as next day delivery. Didn’t show up. No sorry just it’s not our fault and blamed the courier. fingers crossed my order turns up at all

November 22, 2024
Unprompted review

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