Tom was more than helpful throughout our purchase. Having found the flooring that we really liked, the company held the order until our new kitchen was at the point where the new flooring could be l... See more
Company replied
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See what reviewers are saying
Initial contact was helpful, polite and quick, there was also no ‘hard sell’ but I was sent a quote which was followed up a few days later with a friendly check to see if I wanted to proceed, again... See more
Company replied
£3000 of carpets arrived with no warning to our house that was being renovated! I repeatedly emailed to say we needed 24 hrs notice to make room and get someone there! The delivery people emailed me 4... See more
Honestly, I was sceptical about ordering Amtico from an online retailer - it's a lot of money if it doesn't arrive or if its poor quality, etc, but was very happy with this company. I requested multip... See more
Company replied
Company details
Written by the company
Providing you with the high quality flooring brands you love at unbeatable prices. That's what we're all about at Premier Carpet & Flooring Online. Our team has worked within the flooring industry for over 20 years, and within that time we've built a list of enviable supplier contacts, manufacturing high quality carpets, wood, laminate and LVT flooring for the British public. Thanks to the long-standing relationships we have with our suppliers, along with the capacity to purchase our stock in bulk, we are able to provide a multitude of high quality flooring brands direct to home owners online. This enables us to pass great savings onto our customers, all whilst providing excellent customer service within our showroom and online.
Contact info
Unit 17 Great Western Business Park, McKenzie Way, WR4 9GN, Worcester, United Kingdom
- 01905 954045
- sales@carpetandflooringonline.com
- carpetandflooringonline.com
4.4
Excellent
418 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Very responsive to queries and product supplied in short timescales.
October 20, 2023
Reply from Premier Carpet & Flooring Online
That's great to hear, thank you
Reply from Premier Carpet & Flooring Online
Super, glad we could help
Great service from start to finish
Great service from start to finish. Tom handled my order perfectly and let me know the expected delivery times for a special order item. Delivery was exact to the estimated day. Good customer service is sometimes hard to find these days, but these guys didn't disappoint. I highly recommend carpetandflooringonline.com. Thanks guys.
October 18, 2023
Reply from Premier Carpet & Flooring Online
Thanks so much, positive reviews are always appreciated by our team.
Reply from Premier Carpet & Flooring Online
Thank you!
A1 experience
I've always been sceptical about ordering online from companies I have never used before, but this one turn out to be one I would recommend. The product I order was what I got, the price could not be match. The customer service was excellent, alway answered the phone and delivery was on time. Even had three separate calls to say that my delivery had arrived.
October 18, 2023
Reply from Premier Carpet & Flooring Online
Perfect, thanks for taking the time to review us :)
One extremely happy customer
Outstanding customer service from Tom.
AMAZING price for our Amtico flooring. No other retailer came close to matching it.
Next time I need new flooring would not consider going anywhere else.
Thank you from one extremely happy customer
October 9, 2023
Reply from Premier Carpet & Flooring Online
So glad we could help! Thank you
All floors
Whenever I phone Tom, or whoever answers is always friendly helpful and knowledgeable about the products and always do the best to get my delivery when I need it as a sole trader. This is very helpful. I buy different flooring materials from several suppliers and I Find your company, one of the best
October 18, 2023
Reply from Premier Carpet & Flooring Online
That's great to know, we look forward to assisting you with your future flooring orders
Have built a good relationship with Tom…
Have built a good relationship with Tom who does his best to help us with quotes, orders & deliveries. Its a good service & we feel valued as a customers.
October 4, 2023
Reply from Premier Carpet & Flooring Online
Thanks for leaving such a positive review, we look forward to helping out with your future flooring orders!
Excellent service
Excellent service - very helpful without being pushy, easy to deal with and well priced products.
Floor came in good time and Tom even helped me find an independent fitter near me.
October 9, 2023
Reply from Premier Carpet & Flooring Online
Thank you, it's great to know that our team is doing such a good job.
Excellent in every way.
October 6, 2023
Reply from Premier Carpet & Flooring Online
Amazing, thank you!
Great experience, would recommend.
Tom was more than helpful throughout our purchase.
Having found the flooring that we really liked, the company held the order until our new kitchen was at the point where the new flooring could be laid.
First class service all round, including the delivery guy.
September 15, 2023
Reply from Premier Carpet & Flooring Online
Thanks so much for the excellent review
Delivered on time at a good price
September 19, 2023
Reply from Premier Carpet & Flooring Online
Thanks, glad we were able to help
Excellent!
I’d highly recommend! Tom was superb. Communication was excellent and the flooring arrived exactly when expected. Thank you 😊
September 20, 2023
Unprompted review
Reply from Premier Carpet & Flooring Online
Thanks for taking the time to leave such a great review :)
Reply from Premier Carpet & Flooring Online
Great to know, thank you
Amazing customer service
First class customer service, thank you so much for all your help!!
September 5, 2023
Reply from Premier Carpet & Flooring Online
Excellent! Thanks for taking the time to review us
Amtico Click Smart flooring
Best price, frequent contact re delivery which actually arrived earlier than expected. Well done.
August 15, 2023
Reply from Premier Carpet & Flooring Online
Super, thank you :)
Amtico flooring
Thomas went above & beyond to make sure the floor arrived in time to be fitted, literally in a matter of a few days. Besides the unbeatable price he provided us with Amazing customer service.
Highly recommended
August 20, 2023
Unprompted review
Reply from Premier Carpet & Flooring Online
So glad we were able to help, thanks :)
Reply from Premier Carpet & Flooring Online
Super, thanks for the review
Doe what the said exactly very happy…
Doe what the said exactly very happy thanks again 👍
July 16, 2023
Reply from Premier Carpet & Flooring Online
Thanks for the review :)
Amtico flooring
Tom was very helpful and quick with his email responses. Super service with quick delivery of flooring.
July 18, 2023
Reply from Premier Carpet & Flooring Online
Great to hear, thank you
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