Tom was more than helpful throughout our purchase. Having found the flooring that we really liked, the company held the order until our new kitchen was at the point where the new flooring could be l... See more
Company replied
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See what reviewers are saying
Initial contact was helpful, polite and quick, there was also no ‘hard sell’ but I was sent a quote which was followed up a few days later with a friendly check to see if I wanted to proceed, again... See more
Company replied
£3000 of carpets arrived with no warning to our house that was being renovated! I repeatedly emailed to say we needed 24 hrs notice to make room and get someone there! The delivery people emailed me 4... See more
Honestly, I was sceptical about ordering Amtico from an online retailer - it's a lot of money if it doesn't arrive or if its poor quality, etc, but was very happy with this company. I requested multip... See more
Company replied
Company details
Written by the company
Providing you with the high quality flooring brands you love at unbeatable prices. That's what we're all about at Premier Carpet & Flooring Online. Our team has worked within the flooring industry for over 20 years, and within that time we've built a list of enviable supplier contacts, manufacturing high quality carpets, wood, laminate and LVT flooring for the British public. Thanks to the long-standing relationships we have with our suppliers, along with the capacity to purchase our stock in bulk, we are able to provide a multitude of high quality flooring brands direct to home owners online. This enables us to pass great savings onto our customers, all whilst providing excellent customer service within our showroom and online.
Contact info
Unit 17 Great Western Business Park, McKenzie Way, WR4 9GN, Worcester, United Kingdom
- 01905 954045
- sales@carpetandflooringonline.com
- carpetandflooringonline.com
4.4
Excellent
418 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Amtico
Placed the order over the phone, they had exactly what I wanted for a good price. Secure payment and prompt delivery that arrived when promised.
January 23, 2023
Reply from Premier Carpet & Flooring Online
That's great to hear, thank you
Top service and help with buying amtico flooring, stripping and adhesive
Tom was very helpful and easy to talk to. He recommended the High Temp Extra (HT Extra Amtico) adhesive and we managed to get just the right amount of Amtico LVT and the strips too.
Just had the flooring laid down and it’s amazing, really happy!
January 23, 2023
Reply from Premier Carpet & Flooring Online
So glad Tom could help and you're so pleased with your new flooring!
Good service and delivery
A very competitive price. I ordered some Amtico LVT on a Wednesday and received it in A1 condition on a pallet the following Tuesday. Would use again.
January 18, 2023
Reply from Premier Carpet & Flooring Online
Thanks for such a great review, glad we could help
Great service.
January 2, 2023
Great customer service !
the customer service was great from start to finish, I spoke to a chap called David who was very knowledgeable and took the time to speak to me and advise me on what I needed. After comparing a few quotes, Carpet and Flooring won my business from their very competitive price and their great customer service. Once I placed the order another colleague made contact with me, Natalie, who was very helpful on email and made the payment process very simple. Once I placed the order, they kept me up to date with the delivery and made the whole process very smooth.
January 23, 2023
Reply from Premier Carpet & Flooring Online
Thanks for taking the time to leave us such a great review, it means a lot to the team here :)
Shocking Customer Service in breach of consumer rights
The wrong size product was sold to us, despite three verbal confirmations of the correct size. The company would not take the product back despite our consumer rights being that we can request a refund if the product is not correct within 14 days as this was an online purchase and not seen in person at the point of purchase.
October 28, 2022
Reply from Premier Carpet & Flooring Online
We are sorry to hear of your disappointment. However, we have looked over your case and can see that the size you received is the size that was detailed in both your order confirmation and your quotation in the payment link prior to you placing the order online. As this product is a bespoke made to order product, we are unfortunately unable to accept returns unless there is a fault with the product or your order details are different to the product you received. This is why we clearly state in capital letters within our order confirmations to check that we have the right order details for you, which is especially important if a product is made to order. As a gesture of good will we did offer to reorder your tiles in the different size at a heavily reduced price and sort a free redelivery, but unfortunately there is nothing more we can offer in this instance due to your order details matching the product that was sent to you.
I placed the order just before Xmas
I placed the order just before Xmas , asking for delivery on 3rd January, the delivery was made as promised on 3rd January with an advanced call to make sure I was still Ok to accept the delivery , all very efficient . This was my second order with the company and both experiences have been very positive
January 3, 2023
Staffs are friendly and experienced
Staffs are friendly and experienced. I ordered PARADOR flooring and ship back to my country. It took some time for both parties to determine the required shipping license, code, etc. I am not sure if importing flooring on your own is worth the trouble. If you live in Europe or England, I highly recommend this company! Overall I am happy with my purchase.
October 12, 2022
Reply from Premier Carpet & Flooring Online
That's great to hear, thank you!
Great service again thanks
December 9, 2022
Fabulous service and a good company to…
Fabulous service and a good company to deal with.
December 14, 2022
Reply from Premier Carpet & Flooring Online
Thanks so much, that's great for our team to hear
Great company to do business with.
December 1, 2022
Reply from Premier Carpet & Flooring Online
Thank you for the taking the time to review us!
Appalling customer care
Appalling customer care. Delivered my order to the wrong address 120 miles from the intended destination. Would do nothing to ensure safe and free redelivery. Left me paying to have it sent to the intended destination. I’m a business. They didn’t care. This was my third order. It’s definitely my last.
November 17, 2022
Unprompted review
Reply from Premier Carpet & Flooring Online
Sorry to hear this. Our team did try to promptly resolve this and sort the redelivery of the goods to the correct address with you. Instead of redelivery you insisted on an entire new order being sent out and there was a refusal to communicate with us to get the redelivery sorted.
Reply from Premier Carpet & Flooring Online
Thanks for taking the time to review us!
Quick delivery and competitive prices-…
Quick delivery and competitive prices- Amtico Click Smart, Worn Ash ⭐️⭐️⭐️⭐️⭐️
December 5, 2022
Reply from Premier Carpet & Flooring Online
So glad to hear that, thank you. Enjoy your new flooring!
Reply from Premier Carpet & Flooring Online
Glad you found our team helpful, thank you for the review.
Managed to track down 40 boxes of Kahrs…
Managed to track down 40 boxes of Kahrs flooring we needed, at the best price on the internet. Tom kept us informed on the status of our order, overall great service.
November 21, 2022
Reply from Premier Carpet & Flooring Online
So glad we were able to help and thank you for your great review!
Fantastic Firm
Fantastic service, unbeatable prices and quality flooring, highly recommend this company
November 2, 2022
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