Carpet Castle Caerphilly Reviews 73

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Driver of Van Registration HV72 VVU, Date 17/09/25 @ 4pm on Oxford road, banbury, driving extremely dangerously. Overtaking honking horn at other drivers and using extreme profanities despite the ot... See more

Company replied

Rated 1 out of 5 stars

Really disappointing. In November 2019 paid for artificial grass and agreed for it to be installed on existing decking two weeks later. June 14th 2020 still not installed. Been given the run aro... See more

Rated 5 out of 5 stars

Buying carpets, underlay & vinyl from here for years. The quality is as good, if not better than the big stores but price is half. Large selection of carpets, underlay, vinyls also artificial grass.... See more

Rated 2 out of 5 stars

Good service to buy carpet just don’t have fitted . purchased underlay and fitted ready at a cost of £75 On day of fitting it was all ripped up by fitters so they could glue down carpet and charge... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Carpets at HALF High Street Prices!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

73 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

First went to carpetright and they…

First went to carpetright and they wanted 200 for my daughters bedroom carpet was going to pay it and thought i give castle carpet a look and so glad i did saved 70pound for same carpet and next day delivery what more do you want

February 12, 2019
Unprompted review
Rated 5 out of 5 stars

We recently bought a carpet for our…

We recently bought a carpet for our living room, and we are delighted. The staff were so friendly and helpful, and the fitting was done so quickly and expertly.
The carpet looks super, we are very, very pleased.
We are very soon going to replace our bedroom carpet, and will return to Castle Carpets.
Thank you to staff and fitters.

February 6, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality carpets at reasonable prices

Andrew and the team at Castle Carpets we’re so patient and helpful when we were choosing carpet for our flat. This was my first time buying carpet, and I felt that they really took the time to explain the process, benefits, costs and fitting of the different carpets and underlay available. The fitting service was smooth and simple. We are so happy with our carpet and our flat looks incredible! Would never go anywhere else for carpet and would thouroughly recommend to our family and friends. Thank you Castle Carpets!

January 26, 2019
Unprompted review
Rated 5 out of 5 stars

great service

Did a great job on fitting and transforming my garden!! quoted 4 days and delivered on time!! hard working team, of Sten and Barry in the hot weather was impressive !!

July 14, 2018
Unprompted review
Rated 5 out of 5 stars

Very happy- fully recommend

My husband and I bought artificial grass from here and we are really happy! We shopped around but Carpet Castle were definitely the best price. Also very happy with the friendly welcome we received. The grass fitters Barrie and Sten were great. I would fully recommend!

June 1, 2018
Unprompted review
Rated 2 out of 5 stars

DONT HAVE FITTED

Good service to buy carpet just don’t have fitted . purchased underlay and fitted ready at a cost of £75
On day of fitting it was all ripped up by fitters so they could glue down carpet and charged £65 for this
Now it has to all come up and more underlay purchased and re fitted
Money down the drain

April 6, 2018
Unprompted review
Rated 5 out of 5 stars

Cheapest carpet in caerphilly

Cheapest carpet in caerphilly.
Brought quality carpet at cheaper price. And I shopped around 20 miles at least.
Only down fall is that's its busy in the daytime- recommended going early morning or just after 2ish
The off cuts are mega cheap to.
Just brought some Lino for £20 which was super thick , priced £50 for cheap paper thin else where. Popped In carpet castle on my lunch and had a bargain.

Mega pleased

November 6, 2017
Unprompted review
Rated 5 out of 5 stars

Warm

Warm, welcoming and cheap as chips! Nothing is too much for the staff, who make you feel like your king of that castle. It's worth a trip 👍.

May 3, 2017
Unprompted review
Rated 5 out of 5 stars

Can't recommend enough

My family have used Carpet Castle for years. Really competitive prices, great, customer service from lovely sales people and quality carpets. Wouldn't go anywhere else.

April 28, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, really happy with my new carpet. Quality installation with professionalism throughout the business. Have recommended to family and friends.

April 28, 2017
Unprompted review

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