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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many people are delighted with the quality of the cleaning, noting that their carpets and sofas look like new and smell fresh. The booking process is frequently mentioned as smooth and easy, with good communication throughout. While most customers are very satisfied, some people mentioned that drying times for cleaned items took longer than initially advised, which occasionally caused minor inconvenience.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency,... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Quality

Customers had positive experiences with quality. Many reviewers were impressed with how clean their carpets... See more

Product

Users describe positive interactions with the product, often noting that their carpets, rugs, and sofas look... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers found the service easy to book online,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant. Quoted on line, no hidden extras. Booked and text quickly arrived with confirmation of the booking. Rang to say the appointmenr could be earlier. Arrived, got on with the job in... See more

Rated 5 out of 5 stars

We just moved into our new home and previously the property had been rented so the carpets were very dirty. Carpet Pro done an excellent job and now the carpets look so much better. Arrived on time an... See more

Rated 5 out of 5 stars

I’m super happy with this service as I contacted lots of carpet cleaning companies and they ‘seem’ to make up a price. I loved that I received a pop up that gave me an instant quote that was far cheap... See more

Rated 5 out of 5 stars

Very smooth service from start to finish. Hugo kept me informed throughout the process from time of arrival till the job was done. Great value for money, carpets came up looking clean and fresh saving... See more


Company details

  1. Carpet Cleaning Service
  2. Upholstery Cleaning Service

Written by the company

Carpet Pro Kent, run by Grant and Michael, prides itself on delivering a level of service that stands out from the rest. We offer professional carpet and upholstery cleaning at a clear, fixed price per room or item — no hidden charges. With over 700 reviews across Facebook and Google and many loyal repeat clients, our reputation is built on consistent results and excellent customer care. Every clean includes a minimum four-stage process using professional steam extraction, along with odour treatment and stain removal as standard. Unlike many companies, we don’t add surprise charges when we arrive — everything needed for a thorough clean is included. For complete peace of mind, we offer a simple guarantee: if you’re not happy for any reason, you don’t pay. We are fully insured, experienced and qualified, providing reliable carpet and upholstery cleaning for both residential and commercial clients. Carpet Pro Kent proudly services Maidstone and the surrounding areas across Kent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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Rated 5 out of 5 stars

Good member of staff

Good member of staff, had a sound knowledge of the equipment being used. Made sure to do his best to lift hard stains. Carpets were left like brand new!

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Had Carpet Pro in to clean our lounge…

Had Carpet Pro in to clean our lounge and stair carpet, as well as some sofa cushions. They were very professional, turned up on time and made every effort to listen to my needs. I couldn’t recommend their services enough, if you are considering having either your carpets or upholstery cleaned.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service from booking to…

Brilliant service from booking to completion. Service was high standard very happy with my clean carpet and corner sofa. The gentleman was very pleasant, professional and did a brilliant job. Would definitely use again. Thanks guys

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

great carpet clean

Had a great carpet clean. The man was both friendly and helpful, done very quickly and the results were much better than another company I used previously.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Very polite and even arrived early

Very polite and even arrived early. When fully dried one minor stain remained but to be fair not visible when he took me for a walkthrough before he left.

Can’t fault effort as stain was severe and carpets had 5 years of kids spills and cats but came up new.

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

My house smells amazing

Grant has just been to clean 2 rooms, stairs and landing. I have 2 animals and kids (say no more!) my carpets were looking exceptionally grubby but after Grant had finished, they have come up like new and smell amazing! Grant was polite and professional, the communication was great and I will certainly be using Carpet Pro again soon for my sofas and rugs. I highly recommend, thank you Grant!

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

I booked carpet pro after my dog kindly…

I booked carpet pro after my dog kindly left me some gifts on my living room carpet that I did not appreciate. Grant turned up on time and was really polite and friendly. He talked me through what he was going to do l, how long it would take and after care etc. he was professional and respectful throughout and I would 100% use them again and recommend them to others. My house feels and smells super clean now.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service by Carpet Pro

Grant was fantastic, Carpet and Sofa both look great, had a huge stain from baby sick too, (bright red tomato pasta) and can now barely see it! I was expecting to buy a new carpet!

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

After 9 years, my carpets had seen some hard times with general use and dog accidents and were badly in need of a clean and refresh! Grant arrived promptly and did an excellent clean and neutralised the dog wee which hopefully will deter future mishaps. He did warn me some staining could remain so I was prepared for my carpets not to look like new. However, despite a few resistant marks, my carpets look so much better. Grant was great - polite, friendly and worked quickly and efficiently. Would highly recommend CarpetPro.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Great company and very respectful of my…

Great company and very respectful of my property. Although the carpet cleaner was running late he called to let me know and was really apologetic. I hardly knew he was in the house & he got on with cleaning the two carpets in a quick, efficient and professional manner. Would certainly use this company in the future

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, really good communication. Time keeping and my carpets look brand new after having some garden maintenance guys tread mud into it!! So happy and the cost is so reasonable. Will definitely be recommending and using again. Shaun was super friendly too.

September 16, 2023
Unprompted review
Carpet Pro logo

Reply from Carpet Pro

Thanks so much Carly

Rated 5 out of 5 stars

Outstanding

From the moment the gentleman turned up he was respectful, courteous and professional, he took great pride in his work and is a credit to the company.
He made a wonderful job of my sofas they looked like new again and the same can be said for my carpets.
They will definitely be my go to company next time I need them.
Thank you so much for an exceptional job.

September 12, 2023
Unprompted review
Carpet Pro logo

Reply from Carpet Pro

Appreciate you taking the time to leave a review Marie

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