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Carpet Pro Reviews 222

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TrustScore 5 out of 5

4.9

Carpet Cleaning Service
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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many people are delighted with the quality of the cleaning, noting that their carpets and sofas look like new and smell fresh. The booking process is frequently mentioned as smooth and easy, with good communication throughout. While most customers are very satisfied, some people mentioned that drying times for cleaned items took longer than initially advised, which occasionally caused minor inconvenience.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency,... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Quality

Customers had positive experiences with quality. Many reviewers were impressed with how clean their carpets... See more

Product

Users describe positive interactions with the product, often noting that their carpets, rugs, and sofas look... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers found the service easy to book online,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant. Quoted on line, no hidden extras. Booked and text quickly arrived with confirmation of the booking. Rang to say the appointmenr could be earlier. Arrived, got on with the job in... See more

Rated 5 out of 5 stars

We just moved into our new home and previously the property had been rented so the carpets were very dirty. Carpet Pro done an excellent job and now the carpets look so much better. Arrived on time an... See more

Rated 5 out of 5 stars

I’m super happy with this service as I contacted lots of carpet cleaning companies and they ‘seem’ to make up a price. I loved that I received a pop up that gave me an instant quote that was far cheap... See more

Rated 5 out of 5 stars

Very smooth service from start to finish. Hugo kept me informed throughout the process from time of arrival till the job was done. Great value for money, carpets came up looking clean and fresh saving... See more

Company details

  1. Carpet Cleaning Service
  2. Upholstery Cleaning Service

Written by the company

Carpet Pro Kent, run by Grant and Michael, prides itself on delivering a level of service that stands out from the rest. We offer professional carpet and upholstery cleaning at a clear, fixed price per room or item — no hidden charges. With over 700 reviews across Facebook and Google and many loyal repeat clients, our reputation is built on consistent results and excellent customer care. Every clean includes a minimum four-stage process using professional steam extraction, along with odour treatment and stain removal as standard. Unlike many companies, we don’t add surprise charges when we arrive — everything needed for a thorough clean is included. For complete peace of mind, we offer a simple guarantee: if you’re not happy for any reason, you don’t pay. We are fully insured, experienced and qualified, providing reliable carpet and upholstery cleaning for both residential and commercial clients. Carpet Pro Kent proudly services Maidstone and the surrounding areas across Kent.

Contact info

4.9

Excellent

TrustScore 5 out of 5

222 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Would definitely recommend!

Very happy with our carpet clean by Grant. He also cleaned our headboard it came up like new! Grant was very friendly, professional, quick and efficient!

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

The most thorough clean we have ever…

The most thorough clean we have ever had! Whole house smells and feels brand new, the carpet is dry the morning after and the sofas will be another few hours but honestly how professional and easy to book!!!!! Thank you so much(and our carpet was horrific)
I nearly bought a new one but absolutely no need, will be using again 100000%

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Gave us a clean end to 2023 + allowed a fresh start to 2024

The customer experience was positive from the start. Grant's communication was spot on. Shaun the technician was professional, courteous, knowledgeable + went the distance to get a really big job with lots of elements done in a single day. He offered good advice re after care. I would get them back no worries.

December 30, 2023
Unprompted review
Rated 5 out of 5 stars

Carpet cleaning

Arrived on time and did a thorough job on lounge,stairs and landing.
The results were way better than I had expected.
Thanks great job!

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

First class service

Friendly and polite bloke. Large area of carpet to clean, carpet up the stairs, landing area and also a sofa. He made sure there was minimal disruption, It looked and smelled beautiful when he'd finished. Loads of dirty water came out if his machine when he'd finished!! Really pleased. First class service. Reasonable price. Would recommend to anybody

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Carpet cleaning

Grant attended to clean our lounge, hallway and stairs. Some really stubborn stains had to come up which largely did. A big improvement on what it previously looked like. I think next time I do it I’ll maybe get them cleaned in warmer weather. Having the windows open in November was chilly.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent - would recommend

Grant did a great job of cleaning our carpets and sofa. Good communication letting me know what time he was coming as was running ahead of schedule, some stains (dog related) wouldn’t necessarily come out and all the info regarding drying. I asked if he could do some fabric dining chairs as I forgot to mention this when booking but wasn’t a problem and he was happy to do. Professional and helpful. Would definitely use CarpetPro again

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Did a great job cleaning our carpets. They also fitted in cleaning our sofa too. Excellent service, thanks very much.

November 21, 2023
Unprompted review

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