Carpet Giant  Reviews 97

I received excellent and efficient service in the Charlton store. John was very knowledgeable and gave me some great advice on a new carpet for my stairs. Andre and Marcelo were extremely professional and courteous and did a superb job fitting the carpet. Would highly recommend.

John was great in helping us on the carpet selection and all aspects of measurement. Booked in really quick. Great guy and fun to talk with. Fitters were awesome, finished in record time and cleaned up after as well. Also great guys!

Theresa delivered excellent customer service! She explained everything in full detail, advised us carefully about all procedures and left us extremely happy! So thank you Theresa!

Great service from Patrick. He went above and behind and has great customer service and knowledge.

Carpet Giant is the best place to go for a carpet.

Neil went above and beyond today! He took the time to go through all the different options, types, and prices with great patience and detail. He was also extremely accommodating when arranging the time and date for fitting. Truly a credit to your team — outstanding service from start to finish! Thank you.

Such a personal service from Neil today at the Sittingbourne store. Above and beyond service. Took time to plan with our measurements and photos. Understood it was for our elderly father and was very accommodating. Such a credit to your team.

There was a wide range to choose from and John was very knowledgeable about quality, hardwearing, soft, and all the other bits and pieces that would be needed.

He gave us the space to decide for ourselves. Great price and we're happy with our purchase.

Andre and Marcelo came and fitted our carpets. I was very happy. They called prior to attending and did a great job.

I was also really pleased with Carpet Giant in Charlton. John and his team were really helpful and polite. I would wholly recommend.

A massive thanks to Rob Thompson (Store Manager - Maidstone Branch), who gave us priceless advice what product would be best for us. The man's been in the flooring business for decades, which you can tell by the wealth of knowledge.

There's a great selection in store, and I can verify that the Invictus LVT range is up there (quality wise) with the more well known brands, such as Amtico & Karndean...but at a fraction of the cost.
We had two rooms done in January 24 and they're still like new! Definitely worth going for the border edging as it gives a cracking finish...and when I say you get a good fit, it looks like the floor goes under the skirting boards - not up to them.

A true pleasure to deal with from start to finish, 5* service and product at a bargain price.

Well done Carpet Giant!

We had a great experience and back to get a second house fitted. Great team, services and quality

Went into the store in Sittingbourne and the 2 guys were absolutely amazing. Haydn walked with me to show me round and he was really helpful.
I will visit again for all my flooring needs.

Andre and Marcelo were helpful and efficient fitters for my stairs. Carpet Giant store at Charlton had a good selection of carpet in stock for a speedy service and gave good advice on carpet choices. Thank you.

Got a quote in a quick and efficient manner. Team helpful and professional. Also ensured I was aware of all things I needed to consider when getting my quote.

Pat at Thornton heath stire gave us great customer service as always.

I felt that l had a problem with my new carpet fraying at the door, so phoned to speak to someone at Carpet Giant who asked me to send photos. l did this and got a reply with suggestions within minutes. I later had another message saying to contact them again if the problem is not solved. Brilliant service after care. I would certainly shop with them again.

I can't speak for the carpet fitting yet as it hasn't been completed yet, but Rob & Theo in the Ashford branch were so professional... awnsered each of my 50 emails regarding questions about fitting etc and were so helpful and patient. They acknowledged and was so nice to my little girl when in store which is always a brownie point for me. Such lovely guys and they actually helped with my decision to choose carpet giant as other places customer service wasn't anywhere near as good, it really is important. Carpet giant you have 2 really great employees there! Thanks guys:)

From the very first day we stepped in, it's been top service, John helped with making sure the measurements initially taken were accurate and went above and beyond to help getting our carpeting installed sooner!

These guys are great. They had to come back because I have no clue what a Z bar is. But they’re committed to working late to get the job done. Great selection in their store. Helpful and know their stuff. Straight forward and easy to deal with. High recommend, especially for central London.

Great customer service , had sound knowledge of products , Thank you to John who was able to provide all the information we needed to make our purchase 😀

Great quality vinyl nice and thick and a brilliant price and nice friendly service. Thank you.