Carpet Giant  Reviews 97

The small shop have enough space for their storage, good presentation of their products, very helpful staff and open to good advice as opening conversation. To their merchandise limitations, their products are available at a good price and the area has other shops covering that interest, but not the same product specification, which helps the buyer to cover the necessary for their project.
I enjoyed shopping at the Carpet Giant Croydon.

Donald was very helpful throughout the whole experience. Moving into a new property and need a quick, cost efficient turnaround. Donald was helpful in advising us the best options for our situation. Managed to get a fitting and install in space of a week - we can't wait to get our new flooring! We're grateful that Donald was there to help us set up our new home.

Always go here and Donald is always the most helpful

So helpful and polite

Sittingbourne carpet giant were really great from start to finish. Manager in the shop was really helpful, polite and friendly. While the men who came to fit the carpet were also very polite and friendly. They were super quick at getting the job done, and they did a fabulous job. We have now had our whole house done by Carpet Giant in Sittingbourne, and wouldn't go anywhere else. Thankyou

Awful just awful. 6.5 hours from arriving till I was finally finished, paper work being tossed from piller to post and everyone I dealt with speaking like they were gangsters. Yeh brave, wagwan, my g and the rest. Do not do it!!!!

I made a trip into the Orpington store last week to purchase some new carpet. The store was warm and welcoming as were the staff. I found the options available to be perfect and available to fit all budgets and needs, and the delivery & fitting was much quicker than I had hoped as well. Doug was very polite and I’ll definitely be going back the next time I need new carpet.

Great service from Donald as always. His great service has kept us as a returning customer for many years!

Served by Patrick very helpful and comforting made me felt as ease purchasing new carpet for my home

Served by Hadyn,fitted by Jamie.. know their stuff ....had awkward floor ,well pleased, highly recommend, nice lads

Brilliant service from sale to fitted product well organised, flooring fitting is excellent and looks great- thanks very much would highly recommend Charlotte

Went into the Croydon store today to look at some carpets as I am currently renovating. When I arrived at the store all the staff were standing around chatting. About 5 minutes or so had passed after this and I had not been approached by a single person. It is clear to me that they know what their priorities are and my trip to the store today proved to me that they would rather stand around and chat with one another than approach a customer. No personality and no life within the store. A young lad was sitting there on his phone after seeing me enter and a lady with glasses was being rude to another customer. I am glad I was not approached by her. The other so called members of staff did not make any sort of attempt to approach me. I most definitely will not be returning to this store.

John at the charlton branch delivers old school levels of personalised customer service and knows everything there is to know about carpets. A joy to deal with and a painless process from start to finish.

We recently purchased a new LVT herringbone flooring for our hallway and lounge and a new staircase and landing carpet from Carpet Giant, and the experience was fantastic from start to finish. The staff were incredibly knowledgeable and helped us choose a carpet and underlay that matched my needs perfectly—both in terms of durability and aesthetic.

The pricing was competitive, and the quality of the products speaks for itself. The installation team Warren and his Son couldnt have done more for us, they were detailed, puncutal and always kept us informed of what was next. We could not have wished for better - credit goes to those two!

What stood out most was their excellent customer service. They kept me informed throughout the process, and any questions I had were answered promptly. Our new hallway, lounge herringbone flooring looks modern and clean, the new carpet looks and feels amazing, and I can already tell it’s going to last for years to come.

I highly recommend Carpet Giant to anyone in need of quality flooring and reliable service. A solid 5/5!

We went to Carpet Giant at Parkwood Maidstone and Andy Frazer the salesperson showed us round the different carpets and shared his experience.

We bought a carpet the following day and was fitted a week later which I thought was great service.

Luke the carpet fitter who was very efficient and fitted the carpet really well.

Thank you Carpet Giant and Luke with a special mention to Andy for his help in the the whole process.

My family and I have been shopping here for years and today and lovely lady called Pat helped me. She was very patient with me and gave me excellent advice. Luke also has been a long standing employee that always takes care of us when we come to the shop.

John was extremely helpful and provided great advice. He also gave us a good deal. Very knowledgeable staff and we would recommend for professional and friendly service.

Carpet Giant Ashford
Thank you for helping us choose the right carpet that suited our budget and our home.
Your staff are friendly and very helpful.
Thank you to Ben for the great job he did fitting our carpet.
We are extremely pleased with your service

Thanks to the excellent work and attention to detail we received from Steve at the Maidstone branch when he laid the moduleo flooring in our hallway recently it looks fabulous. We would highly recommend your company thank you

We bought some carpet recently from Tom at the Ashford store who couldnt have been nicer and because of his fabulous customer service we came back to make another purchase. We went in there yesterday, was about to leave ....until another very helpful man Doug said he could order more of the same remnant. We were delighted because it meant both bedrooms would match, so we gave him a deposit. But, when we got home he phoned to say he had made a large error and apologised and IT WOULD NOW COST £100 MORE IF WE STILL WANTED IT. He was sitting next to the store manager (Rob?) at the time, so I dont understand why he didn't step in and correct him, instead they waited until we got back home and we dont live in Ashford. So today we had to drive all the way back over there for a refund. Doug wasn't there, but the manager was. I asked why he didnt correct him at the time. He said he didnt get involved with someone elses sale. But....he didn't mind getting involved yesterday, shouting out " WE'LL KICK YOU OUT THE STORE", when all I asked was if there's any discount for paying the full money instead of a deposit there and then. I found that comment insulting (but didnt like to say anything at the time) as we had never met him before and especially for a manager to say that to a lady isnt nice and its unprofessional too. You have LET US DOWN BIG TIME, costing us stress, time and money. I am so shocked that a manager can behave like that but also, if you have made an error, as a manager who was there at the time you should honour it or at least do something to put it right if you actually give a damn about your customers?