Carpet Giant  Reviews 

104
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, providing excellent advice and patiently guiding them through options. Many highlight the outstanding customer service, noting the professional and accommodating approach from initial contact to fitting, which made the entire process easy and pleasant. People also appreciate the wide selection of excellent products available at very reasonable prices, often described as a great value. The fitting teams are frequently commended for their professionalism, efficiency, and for doing an amazing job, ensuring satisfaction with the final result. Reviewers often mention that any minor issues encountered were quickly and efficiently resolved, further contributing to a first-class experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, consistently reporting excellent, speedy, and helpful... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Product

Customers consistently note positive experiences with product, often praising the wide range and excellent... See more

Price

Reviewers mention positive feedback about price, with many finding the prices to be decent, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were greeted warmly and with a smile. Rob gave us all the information we required, and more,but in a really pleasant way. We did not feel under pressure. The store was very clean and well laid o... See more

Rated 5 out of 5 stars

David at Haslemere Trading Estate, Maidstone was very helpful and proactive with quotes and ordering of carpet, flooring etc. Also very responsive. The guy's also fitting and laying carpet and flo... See more

Rated 5 out of 5 stars

Neil went above and beyond today! He took the time to go through all the different options, types, and prices with great patience and detail. He was also extremely accommodating when arranging the tim... See more

Rated 5 out of 5 stars

I can't speak for the carpet fitting yet as it hasn't been completed yet, but Rob & Theo in the Ashford branch were so professional... awnsered each of my 50 emails regarding questions about fitting e... See more


Company details

Written by the company

Carpet Giant is one of the leading flooring suppliers in London and the South East of England. A family run business since 2004, we provide a specialist service and unbeatable prices. Whether it is carpet, vinyl, rugs, LVT, laminate or artificial grass, we have the flooring to suit your needs. We pride ourselves on customer satisfaction and each member of our team is hand-picked or home grown. Visit our website or pop into one of our seven stores to see how we can help you with your next flooring project.


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(104)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited Carpet Giant in Charlton

Visited Carpet Giant in Charlton, a two minute walk from the main retail park for the first time.
The varied selections of flooring is amazing!
And the prices and value for money is superb!
The staff were very professional and went above and beyond for me, a friendly and welcoming environment!
Go see for yourselves, you won’t need to shop around for a cheaper price !
Really helpful !

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Jeremy amazing prices

Came in to get some carpet came across a lovely chap called Jeremy. What a polite well mannered man he was very helpful and also carried the carpet to the car prices are amazing well recommended

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Want to say a massive thank you to…

Want to say a massive thank you to shaun and Patrick for the supplying me with the right carpet and lvt for my house.
From start to finish they were amazing really was a personal service and made me fell at ease.

Thank you carpet giant your
Will be back on my next project.

July 31, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look