Carpet One Floor & Home Reviews 80

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Jeff Rivers is extremely rude and unprofessional. Do not do business with this man. Edit: Please note Jeff's extremely rude and unprofessional response that not only proves my review valid and accu... See more

Company replied

Rated 5 out of 5 stars

Received a flyer in the mail about a carpet special which included free removal, haul-away, installation & moving of furniture. I called & spoke to Larry, he came right out & did a free measure. We we... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Scott, in sales was informative and helped us make the best selection for our needs. The installers were friendly, professional, kept the work site neat and tid... See more

Company replied

Rated 5 out of 5 stars

Duke came out and measured for carpet and backsplash in the kitchen. We needed carpet that looked and was affordable. We were short two bullnose on the tile backsplash and Varpet One got those to us... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

No other flooring store can match the quality, selection and value you'll find at Carpet One Floor & Home. With stunning floor choices in hardwood, ceramic tile, laminate, resilient flooring and carpet, you'll find the perfect look at a low price.


Contact info

4.0

Great

TrustScore 4 out of 5

80 reviews

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Rated 5 out of 5 stars

Great Installation

We had lamanite wood flooring installed in our condo. The installers did a wonderful job with good craftsmanship. My husband worked in flooring for several years through high school and college so he immediately recognized the exceptional job the laborers were doing as they installed the floor planks.
The only thing that could have been better, would have been to hit the sale going on now of free take up of the old flooring to save on the cost.

May 12, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing service from salesman to installers

I am very pleased with my purchase. The salesman made sure he did everything he could to make us happy with our puschase and the installera were very professional and hard working . I have absolutely no complaints. I am very happy with my floors and will use carpet one again

March 13, 2016
Unprompted review
Rated 5 out of 5 stars

Yeah, Carpet One!

We LOVE the carpet and laminate wood we picked for our home! Our installers did a really good job - moved the furniture out and back in and then cleaned up afterward! Thanks!

March 13, 2016
Unprompted review
Rated 4 out of 5 stars

Quality Carpet and Quality Installation

I would rate both the carpet and the installation highly. The only complaint that I have is the installers tied up my bedroom drapes into a knot to get them out of the way. They ended up very wrinkled! If I had known they were going to do that, I would have taken them down.

February 26, 2016
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

Hi Bonnie, we're happy to hear you had a great experience with your installation and are enjoying your new carpet. Providing top notch customer service is a priority of ours and we'll work to communicate with our customers if any furniture or fixtures need to be moved. We apologize for any inconvenience and thank you for your feedback.

Rated 5 out of 5 stars

excellent service

I stopped by Carpet One just to see how their prices compared to other places I had been. Mike helped me and so nice and informative.They have a large selection at any price range. Install went really well. They moved furniture and put it back (saved me by not having to send my husband to the chiropractor). The carpet looks great. You cannot see any seams. They made the whole process really easy. I will definitely use them again.

February 22, 2016
Unprompted review
Rated 5 out of 5 stars

Nice job, good clean up afterward

I had a relatively low budget and an immediate need. The salesman figured up my cost per square foot and showed the in-stock carpets that fell within my budget. That was on a Thursday, my new carpet was laid on Monday. The two men who laid the carpet were nice and took the time to place my furniture to my liking before leaving. A very good experience overall. I will use them again.

February 19, 2016
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

Hi Donna, thanks for sharing your review with us. We're glad to hear our team was able to help you find quality and affordable flooring within your timeline. We appreciate your business and look forward to working with you again.

Rated 5 out of 5 stars

Tile and Carpet

Tile and Carpet are both wonderful, I couldn't be happier with how they turned out. My only reservation is that the guys moving the furniture were pretty rough with it. I have to repaint all my door jams and touch up my wall paint and some of the furniture has minor damage. I would recommend Carpet One but I would tell people they may want to move their own furniture.

February 18, 2016
Unprompted review
Rated 5 out of 5 stars

Replaced living room and hallway carpet

Recently had my carpet replaced in the living room and hallway. Gave them relatively short notice and Jeff was still able to manage the schedule, the job they did was perfect, all the transitions into every room is perfect. We were really impressed by their work and the speed with which they did it. I would highly recommend Jeff at the Tulsa store and the crew that he sent to install the carpet. Good job, I will call you when we are ready for more carpet.

January 17, 2016
Unprompted review
Rated 4 out of 5 stars

Well satisfied.

Very good installers. Wish Carpet One would provide an itemized statement instead of a package price.

December 18, 2015
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

Thank you for the positive review. We are glad you are happy with your installation.

Rated 4 out of 5 stars

Service was great, worked with us on price, only one installation detail preferred done differently, and would have really liked installers that spoke English!

Service was great, worked with us on price, only one installation detail preferred done differently, and would have like installers that spoke English!

December 16, 2015
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

Demory, thank you for the feedback. We appreciate your positive comments and apologize if there was a language barrier between you and the installer. We always try to find the best installers to do work in our customer's homes and unfortunately English is sometimes not their first language.

Rated 3 out of 5 stars

Instillation Problem

When our carpet was installed the installers broke a rotating pants rack, and did not mention it to us. We discovered it later, and when we were called by Carpet One office, we were told that the problem would be reportrd to the instl mgr, and he would look into the problem. Carpet has been installed over thirty days, and no action yet!!

December 12, 2015
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

Hi Ron, thanks for reaching out. We’re disappointed to hear that your issue hasn’t been resolved and would like to get this taken care of ASAP. Please give us a call at (918) 664-9200, when you get the chance. We look forward to speaking with you and making this right.

Rated 4 out of 5 stars

it looks good, but more than 1 installer would have been helpful..

This is the 2nd time I have purchased carpet here. The first time I had it installed within a few days. They sent 2 people to install it, and it went very quick. VERY satisfied. This time, it took almost 2 weeks for them to install it. The installer did a great job, cleaned up everything, and was very friendly. But he was the only one sent??? It took him 2 hours to do it, which is not his fault, but I had things I needed to go do. It was a little inconvenient, but still satisfied.

December 11, 2015
Unprompted review
Carpet One Floor & Home logo

Reply from Carpet One Floor & Home

Hey Tracy, thank you so much for taking the time to write us a review. We’re glad you’ve been satisfied with both installation jobs. We work hard to make sure each installation is done in a timely and efficient manner, and apologize for any delays during the second go around. We hope you’ll come back again and give us the opportunity to make your third installation a perfect ten!

Rated 5 out of 5 stars

Great job, great price, great people to work with!! I'm happy!!

My Carpet One person, Debbie, was very patient with me while I pondered the financial aspects of buying new carpet, and of course which carpet to choose. That is what I appreciate the most. Buying carpet is a major purchase, a decision that you're stuck with for quite a long time. I am sooooo happy with what I'm "going to be stuck with" for a long time. I love my new carpet!! The installers did a fabulous job. It lifts my spirits completely to just walk through my house. It makes me feel so good about myself! My floors got a face lift, but I'm the one with the big smile!! I am VERY PLEASED with my new carpet from Carpet One!!

November 10, 2015
Unprompted review

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