Carpet Right Reviews 105

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Should be called… Carpet can’t get it Right Waited 2 weeks for our order For it to be completely the wrong colour Not sure how this happened maybe Stevie Wonder works in the warehouse or some... See more

Rated 5 out of 5 stars

We visited carpet right in Farnborough to have new carpets in our lounge and kitchen. Anna who worked in the store helped talk us through everything and advise us of the different options, she arrange... See more

Rated 5 out of 5 stars

We visited the Burton upon Trent store and met Kerry who had fantastic product knowledge and really helped us select the correct carpet type and underlay for our lounge. We only went in the store to b... See more

Rated 5 out of 5 stars

Visited the Worcester Blackpole branch yesterday. Craig & Mitch were excellent, polite and very respectful to my elderly hearing impaired Mum. They even managed to arrange a next day fitting for her!... See more

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3.7

Average

TrustScore 3.5 out of 5

105 reviews

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Rated 1 out of 5 stars

I placed a review of carpetright who…

I placed a review of carpetright who took my money and wouldn't refund me and ignored all the emails I sent them as I bought a faulty mattress put my review up they read put a small reply up saying they would look into it despite photographic evidence from my bank and my illness hence why I bought the mattress and they still have completely ignored it I'm in shock to be honest of how a company like that could do this. It has practically given me a breakdown of how I had to fund money for another as I couldn't sleep on the mattress provided. No refund no replacement no apology do everyone should know what they are like.

February 22, 2023
Unprompted review
Rated 5 out of 5 stars

Incredibly helpful and honest

James at carpet right New Malden was incredibly helpful and found me a lovely carpet in the sale in my price bracket.
Fitting went well and you could tell he’s a thoroughly decent guy

February 12, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you staff at Bridgend store

Thank you staff at Bridgend store. Claire dealt with my initial enquiry in store in a professional manner. I returned later to purchase my carpet and a young man with a beard(sorry didn’t catch his name) processed my order. Very happy with prompt fitters who did a good job. Thank you all
I will be back.

January 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent help and advice

Great service from all the staff in store Kate helped us narrow our selection down and explained the fitting service and the benefits to replacing our underlay, we’ve come away with some decisions to make but I wouldn’t go anywhere else.

February 4, 2023
Unprompted review
Rated 5 out of 5 stars

Oslo Rug…

Tried to order this item last Tuesday but staff failed to place my order. Telephoned this morning and spoke to Richard Harrington, a very pleasant gentleman, who placed the order without any difficulty, thank you Richard

February 3, 2023
Unprompted review
Rated 5 out of 5 stars

Nichola and Kirsty at Ashington Carpet Right

Nichola and Kirsty at Ashington carpet right where absolutely amazing in helping choose my new carpets, They've went above and beyond to help me get exactly what I wanted without a fuss!
Very helpful and friendly service!
Will be definitely back in the future
100% recommend these 2 ladies

December 10, 2022
Unprompted review
Rated 5 out of 5 stars

Anna at Carpet right Farnborough

We visited carpet right in Farnborough to have new carpets in our lounge and kitchen. Anna who worked in the store helped talk us through everything and advise us of the different options, she arranged everything for us and made the process smooth and straight forward. The carpets were fitted to a very high standard and Anna checked all had gone according to plan. We were really impressed with her professionalism and attention to detail from start to finish. Thanks for all of your help Anna

January 2, 2023
Unprompted review
Rated 5 out of 5 stars

How customer service should be

We visited the Burton upon Trent store and met Kerry who had fantastic product knowledge and really helped us select the correct carpet type and underlay for our lounge. We only went in the store to browse but purchased a carpet due to Kerry assistance. She explained every step of the order process and made it a stress free experience.

January 5, 2023
Unprompted review

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