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Carplus Reviews 3,438

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 590 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the smooth user experience and the quality of the product. However, some customers also noted issues with customer service, mentioning a lack of responsiveness and empathy after a purchase, particularly when problems arose with the vehicle. A few other people also felt that the process was time-consuming or that they were sold a car with unexpected issues.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the brilliant and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Clients share positive opinions on user experience, often describing it as smooth, easy, and stress-free.... See more

Product

Reviewers highlight positive aspects of the product. Many customers express satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I applied online at 1am Friday. Said called me back at 9am, he found me my preferred car within 10 minutes. I was unavailable over the weekend, so he called me back on Monday, the original car was... See more

Company replied

Rated 5 out of 5 stars

Tony was exceptional from start to finish. Listened to what i was looking for and gave me excellent options. He explained the whole process thoroughly and the terms and condifions very well. I am now... See more

Company replied

Rated 5 out of 5 stars

Sanjay made my experience from start to finish just effortless. The calls were made in time when he said he would call me. Steps were so easy to follow and the help from Sanjay he deserves a... See more

Rated 5 out of 5 stars

First class service from Marshall at Carplus. Helpful patient and very polite service, Recommend Carplus to anyone couldn't fault the service. Thank you 😊

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

At Carplus we make it our goal to compare and provide cost-effective car finance for customers looking to buy a car, no matter what their circumstances are. We offer the best service and low rates starting from 9.9% APR. We offer car finance with same day approval. With high approval rates, Carplus offers bespoke approach to each applicant and 97% of the customers would use us again. We have a wide range for finance options – from £2,000 to £50,000, so that you can afford to purchase any vehicle from any dealer. Get an instant decision on your car finance now.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing company

Amazing company, always had the best apr from these guys, always worked so well with me always sorted any issues I’ve had, highly recommend this company, the recent one with macdonald as my manager excellent guy went through everything, made sure I understood everything I didn’t haveto do much, Did as much as he could

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Mason was great

Mason was great, he kept in touch and on top of everything. The process was pretty easy and now I have my new car

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. As with other reviews, if you have any issues with the car or want any kind of aftercare messages, phone calls and emails are all ignored. I've been trying to contact them since the 18 of Feb to report the car faulty. Email proofs sent, finance have tried to contact them to start the unwind and it's all being ignored. As soon as the sales team are done with you they throw you to the curb (Adam)

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, supportive

Jordan was very helpful, supporting me with my searches and checking in with me at every process. Liason with the car dealership was amazing ensuring that i got the most out of the vehicle purchase

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

• Amazing Experience – Highly Recommend

I recently had a great experience with Carplus Finance , and I just wanted to share how impressed I was with the service I received. The customer service from Marshall was absolutely amazing from start to finish. Everything was explained clearly, the process was smooth, and I felt supported the whole way through.

It’s not often you come across such friendly, professional, and efficient service, so it really stood out to me. I would definitely recommend anyone considering car finance to give them a try—you won’t be disappointed!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great and easy process from start to…

Great and easy process from start to finish. Rhys at carplus was an absolute legend, such a nice guy, he’s a good person to chat with and got me a car and on the road within 3 days. From start to finish he kept me updated and assured and was such a stress free process as Rhys was always there when I had queries and always made sure I was certain on decisions.

Deffinetly recommend, deffinetly will use them again.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with my finance broker, Endrit. From start to finish, he was incredibly helpful, professional, and easy to deal with. He took the time to understand exactly what I was looking for and helped me find the right vehicles without any stress.

The whole process was smooth and straightforward thanks to his guidance, and he was always available to answer any questions I had. I really appreciated how efficient and transparent everything was.

I would highly recommend Endrit to anyone looking for a reliable and supportive finance broker. Thanks again for making everything so easy!

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Carlsen the GOAT. Recommend this company to everyone!

Made an application in January 2026 and right away was contacted by Carlsen who helped me find some cars suitable to my requirements/needs. Ran into some issues and was busy, but have finally purchased a car yesterday. Carlsen is a diamond, absolutely would recommend CarPlus to everyone who is looking for car finance. He went above and beyond just to make sure I was happy. He sorted everything out for me, all I had to do was view the car and give them the call once I was happy. Amazing experience and big thanks to the whole company as well as to Carlsen.

March 14, 2026
Unprompted review

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