Car Protect Direct Reviews 6

TrustScore 4 out of 5

4.1

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Company details

  1. Car Service

Written by the company

We’re here to save you hundreds, potentially thousands, on your annual motoring bills. Breakdowns don't need to be scary. Whichever package you choose, our experienced teams are on hand to offer you support throughout, providing advice, locating trusted repairers, and dealing with all the technical jargon on your behalf.


Contact info

4.1

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Excellent service yet again

Ive had my cover for over ten years, the carprotect cover really comes into play as your vehicle gets a little bit older, cars are no different than us as in human beings. If you keep your vehicle serviced and pay for what you have to and not wear and tear then this is the best policy. My wife continued with a similar policy which came with her used vehicle and all I can say is she pays more than I do and it doesnt cover half of the things car protect cover. Its not about how much or how little you pay its whats covered that counts especially on a more expensive vehicle. Car protect always respond very quickly and authorisation is very quick, I have enquired previously if a certain part is covered and if it wasnt they explained why and I was happy, as we arent all mechanics its difficult to understand wera and tear vs a legitimate repair.
Once agin thank you.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

They did everything for me

Some things can seem a little too good to be true, but I’ve got to say these guys supported me so much when my car broke down. They did everything for me.

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

How customer service should be!

Really happy with everything. I was wondering when I'd find a catch with the cover being better AND cheaper than the other quotes I'd got, but I can't fault anything. Haven't sat on hold once and every single person I've spoken to has been lovely and clearly really knowledgable. Just had my first claim and they sorted the repair out without a single quibble. It's refreshing to see a company do it right - well done to you all!!

January 4, 2023
Car Protect Direct logo

Reply from Car Protect Direct

Hi Hayley,

It's great for the company and our teams to receive feedback like this - it keeps us heading in the right direction!

We're trying hard to provide the best level of cover and service at the most competitive price and this seems to be benefitting our customers.

Thank you for taking time out to tell us about your experience.

CarProtectDirect

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, Aaron gave me all the information I needed without overcomplicating anything.

January 11, 2023
Unprompted review
Car Protect Direct logo

Reply from Car Protect Direct

Hi Richard,

The sales team are extremely passionate about providing great customer service and making sure customers have all the information they need before committing to buy anything from us.

It's great that Aeron was able to support you with your purchase and we hope you continue to have a great experience with us.

If you ever need us, just call our support team on 03330 155 202, or email us at customerservice@carprotectdirect.co.uk .

Thank you for taking time out to provide feedback!

CarProtectDirect

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