Carsa - Portsmouth Reviews 

I received amazing service and was thoroughly looked after throughout the whole process. Special shout out to Kam who helped me profusely.

Guy who sold me the car was professional, polite and extremely likable!
Very organised process and impressed with the service, at this point I would definitely recommend

Very good experience with Noris. Easy sale. Very welcoming!!

Many thanks to Byron who made today's car purchase very efficient and hassle free. He was very polite and didn't give the hard sale.

Really good service

Noris was helpful and patient as we went through the process of buying a car with Carsa.

Great service and very professional, big thank you to the dealer who offered me service

Fair and good price and joccoaa
Was very helpful explaining every thing

Visited the Portsmouth to collect my iX3. Excellent service from Byron and Russell, the manager. Great service - recommended

I wanted to buy a car from Carsa - it was perfect for my needs. I arranged to travel over from the Isle of Wight to Portsmouth. I booked the ferry and train tickets and the night before was told that the vehicle did not make it on the transporter to be taken down to Portsmouth. The odd thing is that on the listing it said the vehicle was "Portsmouth" which I one of the reasons I selected it. Apparently they're held in a pound and transported to the dealership for test drive/sale. Anyway, that was not to be. We arranged another visit later in the week and when I arrived was met with some nice guys, good vibe, fun etc - they eventually got the car out (despite it being blocked in and knowing I was arriving that day to test drive and potentially collect) I noticed the charging flap was open, so I pushed it closed and it wouldn't open again, despite many staff members trying to open it. Whilst the young sales lad was on ChatGPT I looked around the vehicle, looked nice, but the seat wouldn't fold forward, suffice to say the cable had snapped and that's why (I've been in the auto trade for 30 years). so it was decided that these two things needed to be fixed. I drove it and it was lovely and to be expected but needed those two things to be rectified before I bought it. I came home empty handed having waste another ferry and train journey. I'd already paid a reservation fee of £39 btw. 2 weeks later they still haven't got the parts in from Fiat and I'm carless which is not ideal on the IOW. I spoke to them this morning regarding the reservation refund and the refund for the two wasted trips (I did my part by turning up intending to buy) - the "PREP" department failed in their obligations with regards to checking the vehicle over ready for sale. They have refunded me for the reservation fee, but I'm out of pocket by £60 of my travel costs. It's their fault 100% that they can't run a business efficiently by a) ensure the vehicle meets the transporter on the first trip an b) ensure the vehicle is in a sales worthy state and not require a new cable for the drivers seat to fold forward, and potentially a new solenoid for the charging flap. The communication has been poor and it's as if they don't really care. Well, they've lost a customer for life now, as i've just bought a new car online and it will be delivered to my home on the IOW in two weeks. I've never had such a dreadful customer service experience as this, and I wouldn't recommend them to anyone. I will pursue the £60 through legal avenues, as they were responsible for me being out of pocket and me acting in good faith by turning up with a view to buying the car. Just be careful if you attempt to buy something from them and you need to travel at quite a significant expense to yourself (which I was happy to pay should the car be fixed and available) - I was not happy to wait for an undeclared period of time before it was ready - Fiat couldn't give a timescale for what was essentially off the shelf parts, and neither could the dealership. Poor from one end to the other.

I was very happy with Steve and russ buying my JAECOO7 and selling me a Audi A6 avant and how they help with everything no pushing and no hassle I was very happy with their service and experience thank you

At first, it felt like a dream to have purchased a new vehicle from the Portsmouth branch, but then reality kicked in on the eighth day of owning the vehicle. The engine light came on and a message displayed "AdBlue system failure." I reported the matter straight away, took the vehicle to the Preparation Centre in Eastleigh for a diagnostic test, and was told the AdBlue pump was faulty. It took them almost a month to arrange a loan vehicle, and I finally got my car in for repairs after a second warning appeared. It has been there for almost three weeks now for repairs with very little communication following my inquiries, and it seems the urgency to repair the car under their cost is the least of their concerns. It's excuse after excuse, and we're not getting anywhere. Management or customer care could not be bothred to respond on any of the email chain sent over.

Very smooth process, really appreciated the WhatsApp messaging service. Callum dealt with us and was a star, very professional young chap. Nice car and all info available, very transparent process and not pushy. Would recommend!

Very fast and friendly service. The team at Carsa were professional, helpful, and made the whole process easy. Highly recommended!

Great experience with Guy today, highly recommend!

Louis was just brilliant. Took time with to us and made sure we had the best deal.

Excellent communication, and very straightforward information. Thank you Guy

Efficient Helpful Staff, especially Guy, who made the whole sale/purchase very efficient.

Joccoaa made this experience quick and easy, she explained everything well and simple. Would recommend buying from her again.

Great experience. Guy met us and explained all the details. He was efficient and friendly. Thank you.