This was my first time purchasing from a dealer. Louis was very helpful, polite and was not pushy at all. Was able to answer all questions we had for him. This was very positive experience and would b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Steve helped us out and was absolutely amazing the paperwork took us longer then expected not due to him but he went back and forth to get it sorted out for us and this was all with a cast on his foot... See more
Company replied
The whole experience was enjoyable/straightforward. The £39 booking fee for a test drive is a great tool making choosing a car much easier. In addition to keeping you with one car supplier, instea... See more
Company replied
Just don’t do it , recently purchased a car from the Portsmouth branch Salesman pushing overpriced warranties and car cleaning products The car itself had lots of faults some where obviously cov... See more
Company replied
Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
London Road 599, PO2 9QZ, Portsmouth, Hilsea, United Kingdom
- 02046402212
Summer price drops
4.3
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very happy with Steve and russ…
I was very happy with Steve and russ buying my JAECOO7 and selling me a Audi A6 avant and how they help with everything no pushing and no hassle I was very happy with their service and experience thank you
August 13, 2026
Reply from Carsa - Portsmouth
Dear Edward,
Thank you for taking the time to share your experience. We're delighted to hear that our team provided such a positive and hassle-free service, making both your purchase and sale a very happy experience.
Best Regards,
The Carsa Team
Very smooth process
Very smooth process, really appreciated the WhatsApp messaging service. Callum dealt with us and was a star, very professional young chap. Nice car and all info available, very transparent process and not pushy. Would recommend!
August 12, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Sophie,
Thank you for taking the time to share your experience. We're delighted to hear that the process was smooth and that our team member was professional and helpful. We're also glad you appreciated the messaging service and found the car and information transparent. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Reply from Carsa - Portsmouth
Dear Alexandra,
We're delighted to hear you had such a great experience with our team today. Your recommendation means a lot to us, and we truly appreciate your positive feedback.
Best Regards,
The Carsa Team
Louis was just brilliant
Louis was just brilliant. Took time with to us and made sure we had the best deal.
August 9, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Jennifer,
Thank you for your wonderful feedback. We're so pleased to hear that our team member provided you with an excellent experience and helped you find the best deal. We appreciate you sharing your positive comments.
Best Regards,
The Carsa Team
Excellent communication
Excellent communication, and very straightforward information. Thank you Guy
August 8, 2026
Reply from Carsa - Portsmouth
Dear Enrique,
Thank you for taking the time to share your experience. We're delighted to hear that you found our communication excellent and the information straightforward. We appreciate your kind feedback.
Best Regards,
The Carsa Team
Efficient Helpful Staff
Efficient Helpful Staff, especially Guy, who made the whole sale/purchase very efficient.
August 7, 2026
Reply from Carsa - Portsmouth
Dear Mark,
Thank you for taking the time to share your experience. We're delighted to hear that our staff, especially the individual you mentioned, made your sale/purchase so efficient. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
Joccoaa made this experience quick and…
Joccoaa made this experience quick and easy, she explained everything well and simple. Would recommend buying from her again.
August 7, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Zak,
Thank you for taking the time to share your experience. We're delighted to hear that the process was quick and easy, and that everything was explained well and simply. We truly appreciate your recommendation.
Best Regards,
The Carsa Team
Great experience
Great experience. Guy met us and explained all the details. He was efficient and friendly. Thank you.
August 7, 2026
Reply from Carsa - Portsmouth
Dear Tadas,
Thank you for taking the time to share your positive experience. We're delighted to hear that our team member was efficient and friendly, and explained all the details clearly.
Best Regards,
The Carsa Team
The manager at the Portsmouth branch is…
The manager at the Portsmouth branch is unbelievably rude and a bully.
The car I bought was ok, but the inside of the car was covered in a sauce and had rice in the air vents. I am guessing a staff member from their Halesowen or Portsmouth branch used the car as it had Pho as a destination in the sat nav.
The car had not been cleaned, despite a promise when we were buying it that they would clean it. I had to pay and take the car to be cleaned myself.
It was also missing items shown in the listing of the car and the Portsmouth branch had to be chased three times and instead of sending me the branded item that should have been included in the car (as per the photos) sent a cheap alternative.
I was not given a proper handover with the car and was not shown how to use any of the functions.
Overall the car is ok but the manager needs a new job as he is not cut out for customer service.
August 6, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear TH,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re pleased to hear that you are happy with the car itself, but we’re sorry that the overall experience, particularly the vehicle preparation and customer service, left you disappointed.
We appreciate how frustrating it must have been to collect a vehicle that had not been cleaned as expected and to then have to chase the branch regarding missing items. We’re also sorry that you felt the handover did not provide the level of guidance and support you should have received.
We will look into the concerns you have raised internally, including the vehicle preparation, missing items, handover process and your experience with the branch team.
Thank you again for being a Carsa customer and for bringing this to our attention. We’re sorry that the experience did not reflect the standard of service we aim to provide.
Best Regards,
The Carsa Team
Great service
Great service at Portsmouth branch, thank you to Callum for taking the time to help me through the process of test driving and purchasing my vehicle today. I was very happy with the service from the manager Russ , both were very friendly and extremely helpful. I am super happy with the purchase and service I experienced today. I would highly recommend
August 6, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Rach,
Thank you for taking the time to share your experience. We're delighted to hear you received great service at our Portsmouth branch and that you were happy with your purchase. Your recommendation means a great deal to us.
Best Regards,
The Carsa Team
Louis and Guy were very helpful and…
Louis and Guy were very helpful and efficient. We had no hesitation in purchasing our next car.
August 5, 2026
Reply from Carsa - Portsmouth
Dear Ian,
Thank you for taking the time to share your experience. We're delighted to hear that our team members were very helpful and efficient, making your car purchase a positive one. Your feedback is much appreciated.
Best Regards,
The Carsa Team
Russel and guy were very professional…
Russel and guy were very professional and helpful.
August 5, 2026
Reply from Carsa - Portsmouth
Dear Mr Camfield,
We're delighted to hear that our team members were professional and helpful during your experience. Thank you for your positive feedback!
Best Regards,
The Carsa Team
Friendly clear consisce service
Friendly clear consisce service, everything was explained thoroughly, no hidden surprises or cost, and very personable
August 4, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Alan,
Thank you for taking the time to share your experience. We're delighted to hear you found our service clear and concise, and that everything was thoroughly explained without any hidden surprises. We appreciate your kind words.
Best Regards,
The Carsa Team
Shambolic Carsa Sales - Portsmouth
Shambolic Carsa Sales - Portsmouth
I arranged a time with Carsa when I could have a look at a specific car and test drive it. I arrived slightly early after travelling by train for over an hour. When I arrived, I was told that they were short staffed but could show me the car I wished to buy outright. When I got into the car, a young saleswoman, who I believe tried to be as helpful as possible, stood outside the car and asked me to start the engine. The car I wanted to buy was a hybrid, and as I was unused to driving anything other than a petrol engine, I said I could not take it for a test drive until I was shown all the basic mechanical/electrical elements of the car, including the navigation system. She said no one was available at the time, even though I had made an appointment in advance. I said I could wait until someone became available.
We then agreed that someone would contact me by phone when this person was able to give me a rundown of the basics of the hybrid car. An hour and a half later, I heard absolutely nothing from them. When I returned to the car showroom, the sales personnel behaved with total indifference, as if nothing was wrong. I went to the receptionist to ask for my deposit back. No apology was made. I was told again they were short staffed, and when I said they should have contacted me before I left for the appointment, he had the audacity to tell me they had sent a message the night before, when clearly none other than my appointment time had been sent.
It’s beyond understanding why a company would behave with such a lackadaisical attitude to customers ready and eager to buy their products.
August 3, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Philippa,
Thank you for taking the time to share your experience and for considering Carsa Portsmouth. We’re sorry to hear that your visit did not meet your expectations, particularly after you had travelled by train and arranged an appointment in advance.
We appreciate how frustrating it must have been to arrive expecting to view and test drive a specific vehicle, only to find that the branch was short staffed and that you were unable to get the assistance you needed to feel comfortable driving a hybrid vehicle. We’re also sorry that you did not receive the follow-up you were expecting after agreeing that someone would contact you.
We will look into the concerns you have raised internally, including the appointment arrangements, communication before and during your visit, and the service you received at the branch.
Thank you again for considering Carsa and for bringing your experience to our attention. We’re sorry that we were unable to provide the level of service you expected on this occasion.
Best Regards,
The Carsa Team
Brilliant experience
The whole experience of buying a car was easy, friendly, and customer focussed. The integration of the website, the call centre, and the dealership was seamless. The staff in branch were really helpfull, and not pushy at all, and I was very happy with the car and the price.
August 2, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Ben,
Thank you for taking the time to share your experience. We're delighted to hear that your car buying journey was easy, friendly, and customer-focused, and that the integration of our services was seamless. It's wonderful to know our branch staff were helpful and not pushy, and that you are very happy with your car and the price.
Best Regards,
The Carsa Team
You had the car I wanted.
You had in stock the exact car I wanted. However, while the salesman dealt with us well it would have been good had he had more of an in depth knowledge of the make, model and history of the car. In particular some proper knowledge to help with charging the vehicle would have been helpful.
July 30, 2026
Reply from Carsa - Portsmouth
Dear Jon,
Thank you for taking the time to share your experience and for choosing a car from us. We’re pleased to hear the salesperson looked after you well, but we’re sorry that the level of detail on the car’s specifics and charging information did not meet your expectations. We’ll review this with our team to ensure we provide clearer, more in-depth guidance on vehicle features, especially for electric and charging-related queries.
Best Regards,
The Carsa Team
Thinking of purchasing a new car?
Purchasing a new car can be very stressful but the team at Carsa Portsmouth made me welcome and assured from the moment I arrived that they would do all they can to make things easy and stress free.
The site was clean, tidy and relaxing. The staff were friendly and professional at all times but approachable and easy to talk to. Their systems and processes were explained and worked seamlessly. Great onsite facilities. Nothing was too much trouble.
If fully recommend.
Thanks Carsa Portsmouth….
August 1, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Scott,
Thank you for taking the time to share such a positive review. We're delighted to hear that the team at Carsa Portsmouth helped make your car-buying experience easy and stress-free, and that you found the site, facilities, and staff so welcoming and professional. Your recommendation means a great deal to us.
Best Regards,
The Carsa Team
Glad I went in and asked for help
Was very nervous about getting a car but Louis was so helpful and patient and kind and got me exactly what I needed with in my budget so I couldn’t be happier and I highly recommend the process as this team walks you through it and it was actually an enjoyable process. Very pleased with my lovely car Thankyou so much.
August 1, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Natalie,
Thank you for taking the time to share your experience. We're delighted to hear that Louis was so helpful, patient and kind, and that you felt supported throughout the process. It's great to know you're pleased with your new car and that everything stayed within your budget.
Best Regards,
The Carsa Team
Reply from Carsa - Portsmouth
Dear Paul,
Thank you for your review and your 5-star rating. We're delighted to hear you found the service excellent.
Best Regards,
The Carsa Team
Steve was really helpful and…
Steve was really helpful and reassuring, was lovely to chat to as well.
August 1, 2026
Unprompted review
Reply from Carsa - Portsmouth
Dear Cath,
Thank you for taking the time to share your experience. We're delighted to hear that Steve was helpful, reassuring, and a pleasure to speak with. Your kind feedback is much appreciated.
Best Regards,
The Carsa Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.