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Carsa - Portsmouth Reviews 

116
TrustScore 4.5 out of 5

4.3

London Road 599, PO2 9QZ Portsmouth, Hilsea, GB


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Rated 5 out of 5 stars

This was my first time purchasing from a dealer. Louis was very helpful, polite and was not pushy at all. Was able to answer all questions we had for him. This was very positive experience and would b... See more

Rated 5 out of 5 stars

Steve helped us out and was absolutely amazing the paperwork took us longer then expected not due to him but he went back and forth to get it sorted out for us and this was all with a cast on his foot... See more

Company replied

Rated 5 out of 5 stars

The whole experience was enjoyable/straightforward. The £39 booking fee for a test drive is a great tool making choosing a car much easier. In addition to keeping you with one car supplier, instea... See more

Company replied

Rated 1 out of 5 stars

Just don’t do it , recently purchased a car from the Portsmouth branch Salesman pushing overpriced warranties and car cleaning products The car itself had lots of faults some where obviously cov... See more

Company replied


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.

Free 90 day warranty

Written by the company

We’ve got you covered, every step of the way.
Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car

Contact info

  • London Road 599, PO2 9QZ, Portsmouth, Hilsea, United Kingdom

  • 02046402212

Summer price drops

Price drops from £200 to £1500 on selected cars

4.3

Excellent

TrustScore 4.5 out of 5

116 reviews

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4.3

All reviews

(116)

5,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Dan was really helpful and made the…

Dan was really helpful and made the process really straight forward and easy

July 24, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Katie,

Thank you for taking the time to share your experience. We're delighted to hear that Dan was so helpful and made the process straightforward and easy for you. Your positive feedback is greatly appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Dan was absolutely amazing

Dan was absolutely amazing - talked me through all elements, and listened to what I wanted. Highly recommended Dan and the Portsmouth branch. Big thanks to Russell too.

July 24, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Amy,

Thank you for taking the time to share your experience. We're delighted to hear that Dan was so helpful and that you felt listened to and well supported throughout, and it's great to know Russell and our Portsmouth branch also made a positive impression. We really appreciate your recommendation.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Lovely guys Callum and Russell from…

Lovely guys Callum and Russell from Portsmouth was great today, thank you guys.
Hopefully the car will not have any issues, i’ll confirm this later.

Many thanks

July 24, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Costel,

Thank you for taking the time to share your experience and for your kind words about Callum and Russell in Portsmouth. We're glad to hear they looked after you so well. We hope you continue to enjoy your car and appreciate you choosing Carsa.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Professional & attentive

5 star service from Guy at Carsa

July 23, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Ollie,

Thank you for your review and your kind words. We’re delighted to hear you received 5-star service and that Guy looked after you so well. We really appreciate you taking the time to share your experience.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Kia Niro EV Test drive

Guy was very knowledgeable. The company is professional & attentive. Smart, clean premises. Car had been prepped for my visit. Minor fixes being attended to.

July 23, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Phil,

Thank you for taking the time to share your experience. We’re pleased to hear you found our team knowledgeable and our premises smart and welcoming, and that the car was well prepared for your visit. It’s great to know the minor fixes are being taken care of to your satisfaction.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great

Great, professional and knowledgeable sales representative. Wonderful and respectful customer service from Dan. Thank you.

July 23, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Simon,

Thank you for taking the time to share your experience. We're delighted to hear you found our sales representative professional and knowledgeable, and that Dan provided wonderful and respectful customer service. Your kind feedback is truly appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Portsmouth

Guy, Callum and Russell all very helpful.

July 16, 2026
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Richard,

Thank you for taking the time to share your experience. We're delighted to hear that Guy, Callum and Russell were all very helpful during your visit.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Had a pleasant experience purchasing my…

Had a pleasant experience purchasing my new car with Carsa - Guy. Totally recommend the Portsmouth branch

July 22, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Kartik,

Thank you for taking the time to share your experience. We're delighted to hear you had a pleasant car-buying journey with Jon and that you would recommend our Portsmouth branch. Your recommendation is greatly appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Came down to Carsa Portsmouth to…

Came down to Carsa Portsmouth to purchase a Mercedes GLB. My sales representative was Joccoaa and she was lovely and very helpful all the way through out the process. I’m happy with my new car. Thank you Joccoaa for all the help

July 21, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Anil,

Thank you for taking the time to share your experience. We're delighted to hear that you’re happy with your new Mercedes GLB and that Joccoaa was lovely and helpful throughout the process. Your kind feedback is very much appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Super helpful and uncomplicated…

Super helpful and uncomplicated procedure would definitely recommend.

July 21, 2026
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Customer,

Thank you for taking the time to share your experience. We're pleased to hear you found the process helpful and straightforward, and we really appreciate your recommendation.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Simple to book

Simple to book, staff were friendly

July 18, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Andrew,

Thank you for taking the time to share your experience. We're delighted to hear you found the booking process straightforward and our staff friendly.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Wow what a great customer experience I…

Wow what a great customer experience I have had today , the test drive process was so smooth and professionally handled by Louis

Back in the showroom I was supported by Joccoaa to help me with my selection
Overall I would buy here ever time

Joe Meechan

July 20, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Joe,

Thank you for taking the time to share your experience. We're delighted to hear that Louis made your test drive smooth and professional, and that Joccoaa supported you so well in choosing your car. It's great to know you would choose to buy from us again.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Joccoaa has been very polite

Joccoaa has been very polite, informative and extremely helpful without being pushy. Also very professional.

July 20, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Abdul,

Thank you for taking the time to share your experience. We're delighted to hear that Joccoaa was polite, informative, helpful and professional without being pushy. Your feedback is really appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Lovely clean car

Car was as advertised very nice vehicle

July 19, 2026
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Mike,

Thank you for taking the time to share your experience. We're delighted to hear that you’re happy with your car and that it was as advertised. We hope you enjoy many miles of motoring in your new vehicle.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Callum was really helpful (as was the…

Callum was really helpful (as was the manager) and there was no hard sell.
Really happy with my C3!

July 19, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Victoria,

Thank you for taking the time to share your experience. We're delighted to hear that Callum and the manager were helpful and that you felt no pressure during the process. It's great to know you're really happy with your C3.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Dan was such a great help he explained…

Dan was such a great help he explained everything thoroughly and we felt comfortable completing the whole process.

July 19, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Zakiatu,

Thank you for taking the time to share your experience. We're delighted to hear that Dan was so helpful and that you felt comfortable throughout the process. Your feedback is greatly appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great experience with Joccoaa and…

Great experience with Joccoaa and Russell. Brilliant in getting my new car get to me!

July 19, 2026
Unprompted review
Carsa - Portsmouth logo

Reply from Carsa - Portsmouth

Dear Salman,

Thank you for taking the time to share your experience. We’re delighted to hear that Joccoaa and Russell provided brilliant support in getting your new car to you. We hope you enjoy many happy miles in your new vehicle.

Best Regards,
The Carsa Team

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